Customer Ratings & Reviews
- Model:
- 55H9G
- SKU:
- 6403995
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 3.7 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the 55" Class H9G Quantum Series LED 4K UHD Smart Android TV for its exceptional picture quality, reasonable price, and impressive brightness. Many users also find it easy to set up and enjoy its Android TV features. However, some customers have expressed concerns about the remote control, motion handling, refresh rate, blooming, and red ghosting issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have excellent picture quality but crap build quality- it died 4 months after the warranty. I'll never buy another Hisense product
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Leon, thank you for your interest in the Hisense 55H9G and for taking the time to provide us with feedback. We are so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Worked just over a year than dead with no warning
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this tv for just over a year and it was perfect until it wasn't! With absolutely no warning (tv cutting off/glitchy screen) it just wouldn't turn on one day and hasn't since. E-mailed Hisense and all I got was did you check the batteries in your remote! Really?? Should have purchased the extended warranty. I must have got a dud!
No, I would not recommend this to a friendTV"s Wi-Fi not reliable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am utterly disappointed about this TV (Hisense 55H9G), while the display is awesome, the Wi-Fi and the ethernet are the worst. I cannot stream a 4k movie without internet interruptions. the internet speed using the tv wi-fi is always in the 100MBs but is not steady it suffers from endless slowdowns, the ethernet speed in not suitable for 4k steaming. Awful TV. I've tested my internet speeds and consistency using a Google TV dongle I am able to steam anything
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Juan, thank you for your interest in the Hisense 55H9G and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing interruptions while streaming. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Hdr, Picture quality
The HiSmart 4K A4FFM is incredible! Buy it!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now, to be more serious: The color is amazing, the picture is clear and sharp, and HDR is beautiful. If you really want to see what this thing can do, put it in "store mode" and watch the demo. Or pick your favorite streaming service and watch something in 4k. I am extremely impressed. I did get in and tweak some picture settings (pretty standard for a new TV) but if you're not into messing with settings, it looks great out of the box. Maybe a bit oversaturated in some colors, but some people like that. The sound is...not so good. This is part for the course with TV speakers anymore. If you use the Dolby setting, it sounds like the audio is spread out more, which is interesting, but it's less than great audio sounding wider. Use a sound bar or other speakers if you want good sound. I use this for streaming shows and movies, playing games (Xbox and Android games on the TV itself), and as a computer monitor. It is perfect for all those uses. You really can't go wrong with Hisense, and the HiSmart 4K A4FFM is no exception!
I would recommend this to a friend Was great before the update
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was satisfied with this tv when I bought it. Now, after an update from the manufacturer, I wish I could return it. Image quality changed, it is not great anymore in my opinion. Look for this issue on forums and YouTube.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We’re so sorry that you are having issues with your TV after the software update. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
TV stop working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv until it didn't turn on anymore. I had the tv for just over year.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is not worth the money, I regret buying this TV. The TV does not respond to the removal control, it will not connect to the internet properly all the time, there are few black dots on the screen already and freezes a lot even on a 500 mbps internet speeds.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that the TV is not responsive to the remove or connecting to the internet and freezing. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Poor Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day after purchasing the Hisense 55 inch television we noticed a few burnt out pixels 4 inches from the top. We contacted the geek squad who said Hisense only services their televisions. After 11 days, multiple phone calls, emails, multiple photos, and third time requesting a copy of our receipt we decided to return the tv to Best Buy before the 15 day window expired. Needless to say we purchased a different brand.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for purchasing a Hisense 55H9G and for taking the time to provide us with feedback. We're so sorry to hear that you've experience these issues with your TV. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Total crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible speakers this is my second one. I returned the first one and now the speakers on this one vibrate and sound terrible
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, thank you for your interest in the Hisense 55H9G and for taking the time to provide us with feedback. We're sorry to hear that your speakers vibrate. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Nearly useless after 4 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked ok at first but was pretty slow to load anything even right out of the box. Now, after a few months has passed, it has developed a host of problems including just stuttering and freezing and crashing out of every application you try to run on it. Netflix, HBO and Hulu work for about 5 seconds these days before becoming a slide-show and then freezing. Very unsatisfied with this product and would never buy it again
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Greg, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that the TV is moving slow and kept freezing up. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Poor/Both Best Buy Geek Squad/Hisense
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hisense was contacted 10 times and never contacted me. Best Buy geek squad wanted $100 to answer 1 simple question. I explained to both parties that I had major hip surgery and I could be available at any specific time they wanted me to call. Neither company cared.I had to have someone drive me to local store to find answer (using a walker). Been Customer 30 yrs. with Best Buy. They could care less.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product or customer service. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Brightness, Picture quality
Vivid theater quality Picture and sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv seriously outperforms the market in this price range. Performs great right out of the box. Easy to set up. The picture quality is impressive. Vivid, sharp colors . My first 4k TV does not disappoint. The sound is crisp and clear and loud. Doesn't need to be turned way up like my last tv. . Take time to go through the different setting options for the video and audio to customize for your preferences and room. I settled on theater mode and am quite happy. I find the color and clarity a nice upgrade from the previous set before this one. Xbox and PS games are more fun on a theater quality big screen! The smart settings and apps are also convenient. Your apps and favorites are easy to migrate from your accounts, Netflix, Youtube, Prime Video etc. Screen sharing from your phone or laptop is also super easy and convenient. Still getting used to using the smart/voice activated remote and knowing when to use it. Mostly need to remember to use the voice connect feature, as it is my first voice remote. Definitely recommend trying this one out. You really can't go wrong. I am really impressed by the quality at this price point.
I would recommend this to a friend Total Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy salesman told us this brand was made in Japan and it rivaled Sony. It is actually made in China. The colors kept changing randomly. The volume kept raising up and lowering down by itself. Overpriced and misrepresented. We took it back in less than week. We purchased from another retailer. The salesman wasn't credible enough in our eyes.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that you were misinformed about the production of our TV and that the colors kept changing randomly and also that the volume kept raising up in which you had to be lowering down yourself. This resulted in you returning the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you decide to purchase another Hisense product, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Video input errors / good picture and features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this unit. Lots of input issues with video signals. Otherwise would’ve kept it.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that you encountered these issues which resulted in you returning these unit. We do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. If you decide to purchase another Hisense product, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
Terrible investiment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is terrible. I spent over an hr with their tech support and it did no good. I'm now working with their headquarters support and it's still a lemon. I would've returned it but I needed assistance carrying it and didn't hook it up until after the return period. I'm now watching my old Samsung that's how bad it is
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Kevin, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We’re so sorry that you are having issues with your TV. . We completely understand your concern and frustration and we are sorry not only to hear of this issue but also to know that you are not pleased with our product or customer service. However, we do appreciate the feedback and review. This helps us greatly to improve on our products and services, not only for our loyal customers, but for our customers of the future as well. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Just Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality and audio isn’t great, but affordable purchase price.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, thank you for purchasing the Hisense 55H9G and for taking the time to provide us with feedback. We’re sorry to hear that you are not satisfied with the picture and sound quality. Please select a different picture and sound mode or toggle with the advanced picture and sound settings to get the desired quality. Thank you for getting in touch about these issues, we do appreciate the feedback and review. This helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If none of these troubleshooting tips fix the issue, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Skip it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite possibly the worst tv experience I’ve ever had. The Android TV operating system is by far the worst. It is dreadful. That alone was enough to return the tv. On top of that, the tv performed awfully. For the price, the savings are not worth the sub par experience.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello TomW, thank you for purchasing the Hisense 55H9G and for taking the time to provide us with feedback. We’re sorry to hear that you were unhappy with the operating system, which resulted in you returning the unit. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you decide to purchase another Hisense product, we are here to help! Thanks again, Harley with the Hisense Support Team.
Not A Good Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my now ex husband and he returned it. Said that the color was way to bright and he wasn't able to get the colors correct either. Said that it didn't look right on the Xbox either. Very disappointed in the overall of the tv especially for the price of the tv.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Nabeeia, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that you've encountered this issues with your TV which resulted in you returning the TV. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
NO Power No good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unboxed, hung on wall, went to grab remote and power cord. There is no power cord. Looked at all the packing multiple times to make sure not over looking but just does not exist. I do believe BB will be getting a slightly unused TV, cannot be used since there is no power, returned.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Lyor, Thank you for your interest in the Hisense 55H9G and for taking the time to provide us with a feedback. We're so sorry that you did not get a power cord, which resulted in you returning the TV. We’re so sorry that you've received your television damaged. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you decide to purchase another Hisense product, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Picture quality
Nice Buy
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 55 inch Hisense 4K tv is a perfect size for movie viewing in a regular size living room / bedroom. The package was simple, not excessive and protective. Set up was super simple and quick. I’ve had trouble wit some tv remote sensors not being picked up by the tv or not responding when clicked. This remote the tv registered every click, and movement and took out the frustration of setup. Having dedicated buttons made it easy for quick access to watch my shows. I loved the included stands that mount to the tv. The standsconnwff securely to the tv and gave confidence that the rv would not fall over and look sleek and fit the look of the tv. I did not change any color settings to the tv and normally don’t. Out of the box the tv looks great. The sound is great and fills the room decided not to connect a sound at. It’s nice and loud and I don’t see a need for one unless one is an audiophile. For normal everyday use there’s no need. I currently have a cable box one red for regular channel viewing. I do notice that the image is cutting off around. The bottom corners, that may be a viewing setting on the cable box. I am still messing with it to eee if I can get that fixed. Overall though I am happy with the sound, color, image and response time of this tv. I would suggest it to anyone.
I would recommend this to a friend