Customer Ratings & Reviews
- Model:
- 55R7E
- SKU:
- 6318337
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 55" Class - LED - R7 Series - 2160p - Smart - 4K UHD TV with HDR - Roku TV for its excellent picture quality and affordable price. Many customers rave about the picture quality, while others appreciate how easy it is to set up. The TV also comes with smart TV capabilities, which is a plus for many customers. However, some customers have complained about the small remote control and a few have experienced reliability issues.
This summary was generated by AI based on customer reviews.
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a hard time getting it conked with the cable box
I would recommend this to a friendIts okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked very well for the first couple months, then it started to cut on with a black n white screen with loud sound. I would have to cut the tv off and back on for it to go back to normal.
I would recommend this to a friendPoor Reliability
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV about 6 months ago. About 2 months ago the TV started to act up and would just shut down randomly. Sometimes I could get through a full Netflix movie, and other times it would shut down after just a few minutes. I’ve had the Hisense repair guys out twice and both time they replaced the same parts (two boards within the TV). The latest attempt was today 1/10/20, and so far so good. After the last attempt to fix, the TV was okay for a few days, and then started doing the same thing. I will update this post...if I can...when a few weeks goes by.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 55R7E and for taking the time to provide us with a feedback. We're so sorry that your television is shutting off randomly. Your can perform a factory reset by going to setting>> system>>advance system settings>> factory reset>> factory reset everything. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Good for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint I have is. Every time you turn on the tv. You have to use the remote that came with the tv to select the input. I have directv genie. So having 2 remotes kinda, well you know!
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Hisense USA apologizes about your experience with the 55R7E, In the menu under system the TV can turn on to a requested input. If this does not resolve your issue please give us a call at 1-888-935-8880.
Dead after 10 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank God the TV didn't die after the 15 day return policy. The TV worked great and truly did love how the TV worked. I'm looking to buy a different brand this time.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Please give us a call at 1-888-935-8880 so we can further assist!
Picture quality not good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for the great price, did not like the picture quality. The features were good but I ended up returning
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hisense USA apologizes about your experience with the 55R7E, The Picture settings found in the menu can be adjusted to your liking, If this does not resolve your issue please give us a call at 1-888-935-8880.
So so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality ok. Expected better graphics, other than that its not bad.
No, I would not recommend this to a friendMeh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what it is supposed to, but wireless is finicky, picture is low quality.
No, I would not recommend this to a friendGood for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture could be better for a 4K TV but overall good but for the price!
I would recommend this to a friendReviews lied to me...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this model and the TCL which at the time were the same price. After reading reviews I went ahead and decided on this model. After about of week of having it the picture quality just wasn't t my standards. Ended up returning it for the TCL and couldn't be happier.
No, I would not recommend this to a friendEh...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality isn't the best and had a lot of light bleed. I wouldn't recommend this set if u are looking for a good quality image. If u aren't to picky then it'll probably do just fine
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 55R7E and for taking the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We are looking forward to hear from you.
Thanks Again, Harley with the Hisense Support Team
No Bluetooth, Poor Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In the specifications said that it has bluetooth but it does not have, Poor screen quality
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Alireza, Thank you for your interest in the 55R7E. We're sorry to hear that you are not pleased with the picture quality. Please try adjusting the picture settings. Unfortunately this television does not support Bluetooth connectivity. If you have any questions about the unit please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
STAY AWAY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV online for store pick up. After unboxing and making all the appropriate hard wire connections the TV wouldn’t turn on right out of the box! I then had to make another trip to the store but I upgraded to a much better/pricier one from Samsung. I knew the price was too good to be true and wanted to give this brand a shot. Even with the added insurance/extended warranty in place who wants the hassle and headache of doing all that. Do not purchase because it’s a Worst Buy. (Pun intended).
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Vanessa, Thank you for your interest in the Hisense 55R7E and for taking the time to provide us with a feedback. We're so sorry that you had that experience with the unit not powering on which resulted in you taking it back to the store. . We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you decide in the future to purchase another Hisense product, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
18 months and it’s dead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great until the warranty expires and then it breaks.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Bad not good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not even 2 years in. Crapped out on me for no reason
No, I would not recommend this to a friend Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it looking at the specs but the screen clarity not upto the mark, also the apps keep crashing at times
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Sath, Thank you for your interest in the 55R7E. We are sorry to hear that you are not please with the picture quality and the issue with the apps crashing. Please try adjusting the picture settings to meet your liking. As for the apps that are crashing please reach out to Roku for assistance as the apps are through the Roku system. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Poor image quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a older 60" Samsung plasma that went bad, so we picked this to replace it. We have a Hisense 65h8C" in our living room an live it. The 55r7 was just horrible in comparison. OTA 720 was terrible, 1080p blue ray was meh, cable box was the nail in the coffin. Back it went
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hisense USA apologizes about your experience with the 55R7E, The Picture settings found in the menu can be adjusted to your liking, If this does not resolve your issue please give us a call at 1-888-935-8880.
Terrible TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV Jan 2019 and it is now May 2019 and the TV has gone out. Thank heavens I went with my right mind and purchased the Geek Squad Protection Plan. I would've wasted my money for sure.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist.
Volume goes up and down on its own.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am stuck with it thinking I had 6 months to exchange it. ******* Covid19 screwed me into a tv that has issues. Every so often I have to reset the network settings/ then re enter my password to get it online.
No, I would not recommend this to a friendDisappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV for the Super Bowl. The picture is subpar. The zoom is off so I can't see my whole cable menu. This isnt better than my 5 year old Vizio that isn't smart or 4K.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist.