Customer Ratings & Reviews
- Model:
- 55R7E
- SKU:
- 6318337
Rating by feature
- Picture Quality
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.4 out of 5 stars
Customers are saying
Customers find value in the 55" Class - LED - R7 Series - 2160p - Smart - 4K UHD TV with HDR - Roku TV for its excellent picture quality and affordable price. Many customers rave about the picture quality, while others appreciate how easy it is to set up. The TV also comes with smart TV capabilities, which is a plus for many customers. However, some customers have complained about the small remote control and a few have experienced reliability issues.
This summary was generated by AI based on customer reviews.
Fantastic ROKU 55 in TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited for this T V to come down in price. It was worth the wait. I just love it and the ROKO platform. The Geek Squad was just awesome. They were very respectful and professional. I bought the 5 year plan. I have had it for a week. Very happy with Best Buy and my purchase. My first smart TV. I would highly recommend this item.
I would recommend this to a friend- Pros mentioned:Picture quality
Bad software
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is good, but after a few months the Hisense TV would not load Youtube......now, I happen to watch youtube a lot. So I called Hisense support and got a "we are working on it" that was 6 mos ago. TV is OK, but I wonder what else will go wrong. There are better choices
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist.
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV two years ago because the salesperson highly recommended the brand for the price. Also at the time of purchase the salesperson said that Hisense provided a 4 year manufacturers warranty. At this recommendation and the fact that I did not need to purchase an extended warranty, we bought the TV. A few months ago there started to appear some faded, darker spots on the picture and it progressively got worse. Yesterday, nearly the whole TV was darkened. Today, when you turn it on you briefly see the logo and then black, you can't see anything. I chatted with customer support at the beginning of this week, sent them a picture. Crickets for 3 days. I called them last night only for them to tell me that the warranty I was told about at the store was not real and that my two year old tv would need to be repaired at our cost. We have a Samsung that is 8 years old, no problems. This one, I would not recommend. Poor customer service and absolutely terrible product.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist.
- Cons mentioned:Reliability
Possible common issue?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a year and a half, then just decided to start turning off after being on anywhere from 5-30 seconds. Tried everything to fix it, even called tech support.
No, I would not recommend this to a friend Died and just flashes on and off non stop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It died on me within 3 years and just flashes on and off non stop. I know have to watch TV on my phone.
No, I would not recommend this to a friendGreat smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks ...to best buy...nice price in this smart tv..
I would recommend this to a friendHDMI ports bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 3 years all HDMI ports have fail. Nice TV but can not use with anything that needs these ports now.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Dead after 2 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unpacked and set up TV OK. The picture looked good: both streaming and over the air. Two days later it stopped working. The red power LED would flash continuously. The startup screen would come and go. I'm arranging for an exchange, but my initial confidence in this TV and BestBuy has vanished.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .That is not the Hisense Standard. Please message us on www.facebook.com/HisenseUSA/ and reference this review so we can better assist.
Tv freezing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, I was pleased with my purchase. But after owning the tv for 7 months, I have been experiencing several issues. First, the tv freezes. I cannot change the channels or adjust the volume or turn it off. I have to unplugged it from the outlet to reset the tv. I’m also having connecting issues with Netflix, YouTube and Amazon prime. I am very displeased with this tv. After searching the internet, I found I not the only one with these issues.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 55R7E and for taking the time to provide us with feedback. We’re so sorry that you were unable to change the channels, turn or adjust the volume while the television freezes, you've also indicated that you are having connectivity issues with the apps such as Netflix, YouTube and Amazon Prime. We really want to get to bottom of this as much as you do and would like for you to reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com.
Thanks Again, Harley with the Hisense Support Team
Hisense 55 Roku tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OMG!!! On my way to the store now! Thank God this is the 14th day, this tv stopped showing the picture, it still has sound. I'm so upset!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 55R7E and for taking the time to provide us with a feedback. We're so sorry that your television has no picture being displayed, We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We're sorry that you had to return the unit as well, If in the future you decide to purchase another Hisense product, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team