Customer Ratings & Reviews
- Model:
- 65H6570F
- SKU:
- 6378019
Rating by feature
- Picture Quality
Rating 3.8 out of 5 stars
- Sound Quality
Rating 3.6 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers regard the 65" Class H6500F Series LED 4K UHD Smart Android TV's picture quality and price very highly. Many customers are pleased with the easy setup process and the Android TV's capabilities. However, some customers have experienced issues with the TV freezing, screen malfunctions, remote control, slow performance, and reliability.
This summary was generated by AI based on customer reviews.
Faulty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered and got one that the hdmis was not working ....all of them not working ...got a replacement best buy was so helpful.....now after a few months the screen goes green and won't show anything ..never had so much issues with a TV ever ....well u get what u pay for I guess.
No, I would not recommend this to a friendHuge disappointment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues in such a short time made it an easy decision to return and rethink if I want to buy another Hisense in the future. Had it for exactly 4 days. First issue was the screen froze up to a dark blue image and it would not respond to any commands. Had to unplug and start over. Twice. Then the WiFI problems began. Just kept losing connection over and over. NONE of my other devices thru the house ever do that. Streaming was basically impossible and pointless. To top it off, both my sound and picture settings preference kept resetting to default randomly. I had enough. So, I started a chat with a BB rep and was told to call a number to arrange pickup. After being on hold for 15 minutes, the new rep told me they can't pick up and to take the tv back to store and start the return there. Complete waste of time.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .We are sorry to hear about your experience with the 65H6590F. A software update may resolve the issues you are having with the unit running slow. Please give us a call at 1-888-935-8880.
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv picture goes in and out and sometimes changes color to pink and then I have to turn off and on again. Also the tv goes black when using the smart tv features but then starts working after about 10 second delay. I just received the tv 2 weeks ago and already having these issues.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 65H6570F. We're sorry to hear that you are having issues with the picture on the television. Not to worry we will be more than happy to assist however with the particular issue you are having there are a few variables we would like to understand. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
- Cons mentioned:Reliability
Not a good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV pauses whenever I try to watch a show. Sometimes it goes off automatically, horrible buy and I haven’t had it no more than 2 months but unfortunately Best Buy will not let me return it with the receipt and original box.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Woods, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television randomly shuts off. Please try to perform a factory reset by going to Settings>>Device preferences>> Factory reset. If this does not resolve the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not High quality. Not very sturdy on the legs it came with.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for purchasing a Hisense product and for taking the time to provide us with feedback.
We’re so sorry that you're not pleased with the build of the legs. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We would love to hear whatever suggestions you may have. If you have any questions please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes I need to type some more. Tv is fine. Enjoy. More words.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Thank you for your interest in Hisense USA if you have any questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Absolute Garbage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this tv and thought it would be decent as it had pretty similar specs to our Samsung that we had rented after our old one broke but this tv is absolute garbage. It had issues connecting to our internet which none of our other tv's experienced and took a long time to load streaming services. After we got it to load Hulu, it would provide the audio but not the video, then we got it to display both but with a significant delay between the audio and video. We finally got it to work but the image quality is awful. Despite working around the settings, the picture is dark and grainy, not what I expect out of a 4k UHD tv. This looks like a very low end LED tv. Very dissatisfied with our purchase and will be returning immediately.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jamie, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television is not connecting to the internet, please try performing a factory reset by going to settings>>device preferences>> factory reset, We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver, If this does not resolve the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you!
Thanks Again, Harley with the Hisense Support Team
Good TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV is good but startup time is bit longer than expected.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with feedback. We're sorry that you are encountering issues with the television startup time having some delays. Based on the issues provided please reach out directly to our support team at 1-888-935-8880 or email us at [email protected].
Thanks Again, Harley with the Hisense Support Team
TV lasted only 5 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on 12/17/2019. Five weeks later the TV has no picture only sound. Called Hisense support. Hisense support sent out a repair person 1-1/2 weks later. The repair person showed up on time, Changed out a couple of boards and no luck. Determined it was the LCD panel. Hisense told him to scrap it out. Now, Hisense is telling me it will be 3 weeks before a replacement TV will be sent. There is no guarantee the replacement will be new or refurbished. All I can say is stay away from Hisense products. Spend the extra money to buy a better tv from a better brand.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the 65H6570F. We are sorry to hear that you are having an issue with your television panel. You will indeed get a a replacement unit however it does not take 3 weeks to have a unit sent to you. The warranty is for a Like New or Refurbished replacement and this information would be provided once the replacement is identified. If you have any further questions please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
- Cons mentioned:Reliability
worst tv ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.picture is fine, sound is fine but has a mind of its own. Won’t connect to internet most of the time...turns off randomly. freezes up and won’t do anything. don’t waste your money to use it as a smart tv
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Gina, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television won't connect to internet and also randomly shuts off, Please perform a factory reset by going to setting>>device preferences>.factory reset. If this does not resolve the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Good picture but slow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is okay if you use it as a dumb tv. It lags very badly and is extremely pokey using its android system. Price was very good so no real complaints since I use a nvidia shield. You might want to look else where if you plan on using the tvs android system.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We’re so sorry that you your television lags and that it has caused you any inconvenience. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Based on the details explained, You can perform a factory reset by going to settings>>device preferences>.factory reset, If this does not fixes the issues, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks Again, Harley with the Hisense Support Team
I don't like it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not very good. I wish I had sent more money and gotten a descent TV. The picture keeps getting dark and the TV has to be reset. Many apps won't work. Hulu only plays audio for the first minute. It has to be reset and restarted constantly.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Scarf, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television picture keeps getting dark and the TV has to be reset and the Hulu app only plays audio for the first minute. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Operating system
Problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not recommend in good conscious. Although very welled prices, many software and hardware issues experienced within the first month. I recommend spending the extra money for a different brand.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jayson, Thank you for your interest in the 65H6570F. We're sorry to hear that you are not having issues with the television. With the issue you are having with the software please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Wow, what a huge waste of money!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want a TV that will make you cry? Here it is, folks, the biggest piece of crap you can waste money on. We downloaded Disney+, and it was too much for the TV. Now it's prompting us to delete apps, but the only one we can delete is the only one we put on it, the aforementioned. It skips, it loses connection, it sends us back to the home menu constantly, shuts off randomly. I hate this TV. It was my husband's Father's day gift, and I'm embarrassed of it. What a terrible gift, this piece of junk isn't worth the paper money is printed on.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television is prompting you to delete your apps and also your television is not connecting to the internet as it should. Please perform a factory reset by going to settings>>device preferences>>reset. If this does not resolve the issue, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Reliability
Annoying!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is slow! Frequently crashes! Its super annoying to constantly unplug the tv to reset it.
No, I would not recommend this to a friend Nonsense hisense
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.World's worst product and tv maker ever. I had several issues with this tv within the first 3 or 4 months let alone the first year. Tv froze, wouldnt go off or sometimes come on. Two times it came on by itself. Netflix and disney plus and a couple other apps would not open on this tv. Called customer service within this last year about 6 times and they sent a tech out sent software via mail on a usb. Did phone troubleshooting. Finally after all this i demanded a new tv and they honored the request. I have a new one now but dont trust it so im on this website (bestbuy) to purchase another tv make.
No, I would not recommend this to a friendYou won't get your money's with
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV replacing it with an older Samsung plasma 45IN. The store didn't have one on the wall that I can look at but showed me a different TV that was supposed to be similar when it came to picture.. I got it home at it up and will let's just say it didn't last me than a day.. Yes your getting a 65in TV for under 400 bucks out the door, but even my 400 is too much for this TV.. The picture was so fuzzy out of the box I was afraid of what worse would look like in the future. Reading the reviews after the fact that picture was Destin to get worse.. I brought it back and paied 400 more and got the 65in LG 2019..Great warrenty as well.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide a feedback. We're so sorry that your television's picture was fuzzy which caused you to return the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. If you have any further questions or concerns please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Operating system
Absolutely awful
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this back in March because of the price. It is absolutely awful. Within 1 month it starting glitching out, slowing down, and freezing. I wish I bought a Sony.
No, I would not recommend this to a friend Not such a great deal afterall
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV for Christmas. And initially, it seemed like a great buy. But recently I've been having trouble with the apps. Everytime I load one, I get kicked out to either the home page or it starts all over again.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Doug, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that you are having issues with loading your apps, please perform a factory reset by going to settings>>device preferences>>factory reset. If this does not resolve the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
TV quality is bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stops working after I purchased it for 1 and half years, it's such a short lifetime for TV. I contacted both Hisense and bestbuy but, was told it only has one year warranty. I guess it makes sense that the TV only works for less than two years otherwise what is the one year warranty for. I am extremely disappointed with the quality and the service comes with it. I would be OK with it if it lasts for couple of more years. It's a waste of all the materials to build it and a waste of my money and time. Will never buy a Hisense product.
No, I would not recommend this to a friend