Customer Ratings & Reviews
- Model:
- 65H6570F
- SKU:
- 6378019
Rating by feature
- Picture Quality
Rating 3.8 out of 5 stars
- Sound Quality
Rating 3.6 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers regard the 65" Class H6500F Series LED 4K UHD Smart Android TV's picture quality and price very highly. Many customers are pleased with the easy setup process and the Android TV's capabilities. However, some customers have experienced issues with the TV freezing, screen malfunctions, remote control, slow performance, and reliability.
This summary was generated by AI based on customer reviews.
Keeps crashing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has good graphic quality, but often times I’ll be watching Netflix or other streaming services and it starts acting on its own kicking me out of the service and taking me home. Don’t know what the issue is.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jojo, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television apps such as Netflix or other streaming services and it starts acting on its own kicking you out and bringing you the home screen. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Please try perform a factory reset by going to setting>>device preferences>>reset. If this does not resolve the issue persist, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Smart TV 65”
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse TV I’ve ever owned. First of all I brought it Nov. 29th I picked it up Dec. 2nd it was easy to put together but in two weeks my remote completely stop working. Then the TV started having a mind of its own it started changing stuff by it self and everything. Now it looks I’m have to take it back. I’m so mad because I usually read the customer reviews before I buy anything but not this time trying to get Christmas shopping done and being I have one of these type of TV’s that never gave me no trouble but not this same model I said it should be fine boy was I wrong. And believe me this 65” isn’t no light TV.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Gina, We sincerely apologize for the great inconvenience this has caused you with the remote stop working. Please try unplugging the unit from the outlet and plug the unit back in and changing the batteries in the remote. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Horrible Television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately on the third day of use I had a vertical black line down the middle. Fortunately I purchased warranty and was able to get it replaced with a new one, but I continue to have issues and what fixes the tv is for me to unplug it then plug back in. I need time to save money to buy a real brand. I do not recommend anyone buy it especially without warranty. I was told that if I hadn't bought the warranty that I would have had to deal with the manufacturer! Very Disappointed Customer,
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with feedback. We’re so sorry that after the third day of usage you received a vertical black line in the middle of the television. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Based on the details explained, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected].
Thanks Again, Harley with the Hisense Support Team
Does not work well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant believe it! Never thought it would happen to me after reading some of the bad reviews! I had another hisense 65 inch model Roku that so far never gave me a problem, however this one freezes at least twice a day. Once it freezes remote don't work, i cant lower volume, change channel and image gets stuck! Only way to solve this is to unplug the tv from the power outlet, and restart it. Total pain. A few times have been worst in where the tv goes completely black. Tv would be awesome otherwise, great price but next time i will just pay 100 bucks more for the samsung! Sad :(
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hayala, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television freezes which you have to unplug the unit from the power outlet and restart the unit. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Reliability
Don't lose your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is failed after 6 months of use, at least the guarantee returned my money.
No, I would not recommend this to a friend - Cons mentioned:Operating system
Let down tv
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great tv at all. Returned the next day after it was delivered. Slow operating system, picture not great, user interface not intuitive
No, I would not recommend this to a friend - Cons mentioned:Reliability
Unhappy customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working king after 2 years from the purchased date and gave me a lot of trouble before
No, I would not recommend this to a friend Poor signal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could return this TV and purchase a different brand I would. It's almost impossible to keep this TV connected to the internet via WiFi and it constantly disconnects. This is the only TV in my house with this issue. My internet modem is literally 5 feet away from it connected to my desktop and it says poor signal. The apps that I watch on my other tvs I can't seem to find them in the play store and I'm having to watch them through my fire stick. This was the worst purchase I've ever made. I will never purchase this brand again!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Kere, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're sorry that your TV is not staying connected to the internet. Please perform a factory reset by going to settings>>device preferences>> factory reset. If this does not fix the issue, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Reliability
Horrible tv
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE... works when it wants, google apps are limited on the tv, remote never responds. Horrible tv pay more for what you really want.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
Bad wifi connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good tv for the price but the only thing that doesn't work well and it's really annoying it's the wifi connection it' keep dropping for no reason i have to reconnect it every time
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with feedback. We're sorry that you are having issues with the television dropping the WiFi connectivity. Please perform a factory reset by going to Setting>>Device preferences>> factory reset. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again, Harley with the Hisense Support Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this TV maybe 8 times for a total of 10-12 hours. I went to use it a few days ago and it doesn't work. It's less than two years old...
No, I would not recommend this to a friendDon't Buy. Trust Me, Just Don't.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv had issues straight out of the box. Connectivity issues and power up issues but thought it was because it was a budget tv. Month and a half or normal use and the TV had white and grey bars down the screen. Would not start any app and simply went to a black screen before having the bars return. Stay away. DO YOURSELF AND FAVOR AND BUY TCL INSTEAD. If budget is what your looking for.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide a feedback. We’re so sorry that your television has connectivity issues and power issues, this is no more acceptable to us than, it is to you. We’re truly sorry that you also had issues with the TV apps not starting up, along with the white and grey bars down the screen. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn’t have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our customer support team at 1-888-935-8880 or email [email protected]. We look forward to hearing from you!
Thanks Again, Harley with the Hisense Support Team.
You get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen goes blank once and a while but still have sound. It’s probably one of the cheapest 65 inch TVs on the market so for the cost not bad.
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for purchasing a Hisense 65H6570F and for taking the time to provide us with feedback. We’re so sorry that you're experiencing a problems with the television going to a blank screen. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Based on the details explained, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
- Pros mentioned:Picture qualityCons mentioned:Reliability
Lasted 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv died just moments ago and I'm sure it's a board issue but it lasted four years and one month and I don't have any complaints about it. Honestly with the extended coverage I'll be upgraded to a newer version. Tv was awesome and ran with minimal issues, occasionally having to unplug and reset it but ither than that it worked great and had a good picture
I would recommend this to a friend Very poor quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is disappointing, have had issues with picture quality as it stutters on live TV, I constantly have to reboot it which erases the memory so I stopped programming it. Only to find out that the TV only has a 3 month wareanty which I am past. It is slow to respond and takes time to get things going. When it works, it's a great TV, otherwise a huge disappointment, don't bother getting this TV as you will regret it.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the 65H6570F. We're sorry to hear that you are experiencing an issue with the picture quality. The television comes with one year manufacturer's warranty. Please reach out to our support team so we can offer further assistance. At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
- Pros mentioned:Picture quality
Lags like an old computer.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great picture quality. Sound is good but not worth much when you have poor pic quality.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We’re so sorry that the television picture quality is not up to what you wanted and also that it lags, you can resolve the issues by performing a factory reset by going to settings>>device preferences>>factory reset. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We cannot imagine how upsetting it is to encounter this issue and really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you!
Thanks Again, Harley with the Hisense Support Team
This TV is the worst I have ever purchased.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has horrible response when you first turn it on. The set frequently freezes up and takes forever to load apps. Currently we can only use it to watch using our cable connection. The set seems great as described, but the quality and processing capability are subpar. Don't buy this TV if you plan to use it for streaming. We have it hard wired to a gigabit connection and it still does not work reliably.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that you're television frequently freezes which caused you to have limited access to your apps. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
- Cons mentioned:Reliability
Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv stop working after a year of having it. Tv comes on and stays on logo
No, I would not recommend this to a friend - Cons mentioned:Reliability
Good price for a bad tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv has been nothing but problems from the beginning. Constantly freezing!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in Hisense USA. We sincerely apologize for the issue you are having with your television freezing up. Please do a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
- Cons mentioned:Reliability
Problems
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi disconnects constantly, it's freeze, and now it doesn't turn on again
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide a feedback. We're so sorry that you were experiencing issues with your television freezing and now its not powering on. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this issue as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team