Customer Ratings & Reviews
- Model:
- 65H6570F
- SKU:
- 6378019
Rating by feature
- Picture Quality
Rating 3.8 out of 5 stars
- Sound Quality
Rating 3.6 out of 5 stars
- Brightness
Rating 3.9 out of 5 stars
Customers are saying
Customers regard the 65" Class H6500F Series LED 4K UHD Smart Android TV's picture quality and price very highly. Many customers are pleased with the easy setup process and the Android TV's capabilities. However, some customers have experienced issues with the TV freezing, screen malfunctions, remote control, slow performance, and reliability.
This summary was generated by AI based on customer reviews.
Had to return this TV twice within 2 weeks.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV. After a week the picture just stopped working. Got a replacement. Within 24 hours then picture did the same thing. Returned them both and got a Samsung instead.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Pete, Thank you for your interest in Hisense USA. We're sorry to hear that you got two units and they had the same issue. That is really strange that you had this issue. We're sorry to hear that you had to return the unit. We do hope you decide to choose Hisense again in the future.
If you have any questions please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Already BROKE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV for on Black Friday just puller it out the box and used it a week ago today and it has ALREADY started acting up. No we didn’t get a service plan so we are SCREWED
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Willow,
Thank you for purchasing a Hisense product and for taking the time to provide us with feedback. We’re so sorry that you're experiencing a problem. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver.
The unit comes with a 1 year manufacture's warranty. We would be happy to hear more about teh issue you are experiencing.
At your earliest convenience, please reach out directly to our support team at [email protected], 1-888-935-8880, so we can find the appropriate solution.
We look forward to hearing from you!
Harley with the Hisense Support Team
White screen in 3months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this on black friday deal. set up was easy and TV was working perfect till one day white screen came up. Its broken in 3months. Such a waste of time and money.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We're so sorry that your television is now displaying a white screen, this is no more acceptable to us than it is to you. . We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
NOT a very good TV to Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the TV for Black Friday deal brand new out of the box, by Tuesday I was back at Best Buy because the TV wouldn't turn on. Turned it back in and got a Samsung.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Dani we are sorry to hear about your 65H6590F. Hisense USA strives to provide a quality product and it sounds like this did not meet your standards. Thank you for your interest in Hisense USA and if you have any questions please give me a call at 1-888-935-8880.
Upset with this purchase and television.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV run's slow. On the phone with customer service now. Has power but does not turn on. Has always given me issues and TV is less then a year old.
No, I would not recommend this to a friendHorrible don't waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The apps don't work and the picture quality is horrible. The picture is so dark and you can't adjust. Bad buy!!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F. We appreciate that you have taken the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable television and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Based on the issues explained about the television having a dark picture in which you are unable to adjust and unable to get all apps you wanted. We urge for you to contact our customer support team at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
This is Crap TV don't buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real issues when going from an app back to regular TV. Had to keep doing a factory reset on it. Returned this TV and bought a Vizio, no more problems!
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Cassandra, Thank you for your interest in the 65H6570F. We're sorry to hear that you were experiencing an issue with your television. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver.
We're sorry to hear that you had to return the unit. We do hope you decide to choose Hisense again in the future.
If you have any questions please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
Product bad company good.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this during the 299 sale in December but the TV stopped working. Hisense wasn't able to fix and sent me a refund without to much hassle
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback.We completely understand your concern and frustration, if in the future you decide to purchase another Hisense product, please give us a call at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
died within 3 weeks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it during Black Friday and it died in less than 3 weeks. There is no hard reset button for this tv.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Eddy, Thank you for your interest in the 65H6570F. We sincerely apologize for the great inconvenience this has caused you due to the television failing. However we will be more than happy to assist. For better assistance please give us a call at 1-888-935-8880 or email us at service@hisense-usa.com.
Thanks again
We look forward to hearing from you!
Harley with the Hisense Support Team
Horrible freezes every time you turn on
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible freezes every time you turn on and android based so you are not able to get all apps you want
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Thank you for your interest in the Hisense 65H6570F. We appreciate that you have taken the time to provide us with a feedback. We take pride in making sure we produce high-quality, reliable television and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Based on the issues explained about the television horrible freezes every time you turn on the television and unable to get all apps you want. We urge for you to contact our customer support team at 1-888-935-8880 or email us at [email protected]. Thanks Again, Harley with the Hisense Support Team
Actively trying to break this so I can replace it.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Just spend the extra money on a better brand. Sluggish responsiveness, freezes constantly while using apps.
No, I would not recommend this to a friendNever again will i buy hisense
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 18 months... now im stuck with a 65 inch piece of crap.
No, I would not recommend this to a friendBad Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop playing in 1 year's time it is garbage never by this brand.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Excellent budget TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok I did a BUNCH of research on Ultra-HD tvs with HDR leading up to Black Friday, and I had my eyes on a 55" Samsung for $329 before I saw this one. Review after review constantly complained about different software issues (Android app lagging/not connecting or a bunch of bloatware apps); I didn't really care because I intended to plug my PS4 Pro in since this is for a small room. So I'll say this: if don't have a Roku/Firestick or video game system to use Netflix/Youtube and you intend to use the Android fuction, there haven't been good things to say, so good luck. But as far as my first day with it: V: 9/10 - WHOOAAA wasn't expecting it to be so crisp! Once you plug into one of the 3 HDMIs and fiddle with the picture settings, this thing is BEAUTIFUL! I played GRID, I tried Netflix, and Youtube and everything was in great detail. I will say it doesn't get very bright and I did have to switch picture settings between video games and tv/video to achieve the best picture. If you're a rookie, keep it on Standard or Game picture for better brightness. A: 7/10 - The audio is a bit lacking; that said, it does make up for it with loud volumes. Again, in a SMALLER living room, you could keep the volume all the way around 5 (out of 100) for night time or crank it 85 for loud, clear noise. The downside is the lack of bass really, but go into the settings and mess with the surprisingly robust options (even an equalizer) and get the sound how you like it. I'd suggest turning the audio option to Music when you're just playing tunes and Home Theater with movies/shows. Overall, 4/5 stars because I haven't had a Hisense Tv before and don't know of it's durability; also if I intended to use the AndroidTV or apps, I read plenty of mad people. Although it could be brighter and the audio more crisp, I think this is an EXCELLENT buy! Get a soundbar and you'll be all set!
I would recommend this to a friend Sent it back
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I received this TV it had two red dots that were only visible on the black screen. Ultimately sent it back
I would recommend this to a friendSlow
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible tv platform. Slow on everything and voice commands barely work. Spend more and get something better. I'm returning
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Dawb, We are sorry to hear about your experience with the 65H6590F. A software upate may resolve the issues you are having with the unit running slow. Please give us a call at 1-888-935-8880.
Don't by Hisense budget Android TV's
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and unresponsive. After 6 months of use it started to turn itself off after few minutes.
No, I would not recommend this to a friendTV arrived with broken screen. No one replied back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV arrived with broken screen. Contacted them next day to return or replace and no one ever replied back.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Hisense Customer, Thank you for your interest in the Hisense 65H6570F and for taking the time to provide us with a feedback. We’re so sorry that you've received your television damaged. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. Not to worry Amazon will be glad to exchange the unit within their specified return period. We really want to get to the bottom of this as much as you do, please reach out directly to our support team at 1-888-935-8880 or email us at [email protected]. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team
andrio version
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Andrio model freeze all the time . The roku model works great and you could down load the spectrum app
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello Jason, Thank you for your interest in the 65H6570F. We sincerely apologize for the issue you are having with your television freezing up. Please perform a factory reset on the television by going to Settings>Device Preferences>Reset. The television will then shut off and after coming back on will prompt you to set up the TV like when it was just out of box. If this does not resolve the issue please give us a call at 1-888-935-8880 or email us at [email protected].
Thanks Again,
We look forward to hearing from you!
Harley with the Hisense Support Team
- Pros mentioned:Picture quality
Hisense 4k tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The interface can be laggy at times. Its been four years since I've had the tv and its still goimg strong. Picture quality is real good for the price i paid for the tv. It has a slim profile and bezels are small too. Volume is loud but if you want depth obviously you would need a sound system like most tv even the expesive ones. Lastly, fornthe price its a great bargain.
I would recommend this to a friend