Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 600 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers recognize the 65" Class U7 Series Mini-LED QLED 4K UHD Smart Google TV's exceptional picture quality, brightness, and ease of use, making it particularly well-suited for gaming and movie viewing. However, some users have noted concerns regarding black levels and the performance of the Google TV software and remote control. While the price is often cited as a positive, a few users experienced issues with viewing angles and software responsiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 600 reviews
  • Rated 5 out of 5 stars

    Emeryville

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best experience with customer support nice people they helped me every thing I want with out hesitation. Thank you again and keep it up the good work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geat TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good!! I hope it stays that way. my only negative thing to say about the TV so far is that it seems to be a little dark if the sun is shining in the room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Terrible customer service, worse delivery/install

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good, Best Buy delivery is the worst ever. I scheduled 4 delivery/install appointments through them. ALL 4 appointments no showed and no call. Manager said they would escalate situation after 3rd no show. That night I get a call from the guy who is supposed to install on the 4th appointment and he says he does not know why they scheduled him to do my install on a Friday because he is always off on Fridays. Install finally happens on the 5th appointment. Then, 3 days after my install I get a call from BB asking me is I want to schedule for my install. WT... Products are good, prices are competitive but customer service is almost non existent and delivery/installation is horrendous.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Arturo, Thank you for choosing the Hisense 65U7K, and for sharing your feedback. We're sincerely sorry to hear about your experience and are happy to hear that your unit was installed successfully. To promptly address your concerns, we kindly suggest reaching out to BestBuy to initiate a resolution process. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thank you once again for choosing Hisense. Hisense

  • Rated 5 out of 5 stars

    Great tv for multiple uses

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for gaming and casual tv. Has a slight delay when there are high contrast scenes on the tv, but haven’t had issues when gaming. Good anti glare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best TV i’ve had so far! If i could get two i would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Sometimes the UI is a little laggy but manageable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    U7 mini led

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv has been excellent since I purchased it…next I’m coming for the u8 mini led the lighting is beautiful!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, and quick delivery. I am amazed with the quality of the TV and fantastic customer service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Broken tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was very good, but the wind blew it over and broke the screen, so I was out of 800 dollars.

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hello Nick, Thank you for choosing the Hisense 65U7K, and for sharing your feedback. We're sincerely sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. Please contact a certified electronic technician for assistance with the repairs. Thanks again, Harley with the Hisense Support Team. Hisense

  • Best Buy Employee

    Rated 5 out of 5 stars

    Nothing but love for this tv so far

    |
    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hisense u7 is a great tv for the price!! All things considered if you’re looking for a good qled for the price it’ll be hard to beat this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great TV with outstanding performance. Ive owned a hisense in the past but the mini-led is a massive upgrade on the uhd i had earlier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65” TCL TV is great so far.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your delivery people were very respectful and concerned about the situation. They were great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good TV but google is not so smart

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get this tv on sale as my previous tv went out but was not excited about getting a google tv. I prefer roku. GoogleTV is extremely and unnecessarily invasive and apps fail to load content correctly a lot of the time despite having a wired internet connection. Interface has way too much going with very little options to reduce or change it. Im considering returning it because it is not a good user experience. I think Hisense makes good tvs but should stick with Roku as its smart platform

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good picture but native apps have poor quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great but hulu live had terrible quality so problem with live sports

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our Hi Sense TV. And the service experience at Best Buy was very pleasant. Thanks for the great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best place

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ¡¡¡Good product and excellent price!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture and sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new tv. We mounted it on the wall with a full motion mount and game day couldn’t be better!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ads make for a cluttered interface experience

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV but not crazy about Google TV's interface having ads on the home page. It's just the nature of Smart TV's nowadays I suppose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy…. Very satisfied Product performance is as advertised Customer service was great ….. very knowledgeable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review of HiSense TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, pleased with the quality of the TV and the value given the attractive price and seamless buying experience from Best Buy online.

    I would recommend this to a friend