Customer Ratings & Reviews
- Model:
- 65U7K
- SKU:
- 6541872
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the 65" Class U7 Series Mini-LED QLED 4K UHD Smart Google TV's exceptional picture quality, brightness, and ease of use, making it particularly well-suited for gaming and movie viewing. However, some users have noted concerns regarding black levels and the performance of the Google TV software and remote control. While the price is often cited as a positive, a few users experienced issues with viewing angles and software responsiveness.
This summary was generated by AI based on customer reviews.
Buzzing sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is good for the price but mine came with a buzzing sound coming from the back of the tv when the screen is on. Returning back to the store.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi vitiz, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with this feedback. We are so sorry to hear that your TV is making a buzzing sound. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Picture quality
Connection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to surround sound with ARC.picture was good.sound from tv was good.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi SPMM, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
TV review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has issues while playing Google ply. Shuts down. TY
I would recommend this to a friendBrand response from HisenseProductExpert
Posted .HI RobertlF, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with feedback. We're sorry to hear that you are experiencing this issue. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Hisense customer service not so good
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV kept disconnecting fro. WIFI when I contacted customer service they went round and round with me. I just gave up, the customer service sucks.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello SamanthaS, Thank you for choosing the Hisense 65U7K and for sharing your feedback with us. We are so sorry to hear about your experience with your unit. Should you have any reservations regarding your interaction with our Customer Service, please don't hesitate to reach out to our Social Media Team via Facebook (www.facebook.com/hisenseusa), referencing the review you posted on BestBuy. Thank you once more for your trust in Hisense. Warm regards, Harley and the Hisense Support Team.
Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is probably the worst tv I have ever owned, constantly going black screen and coming back on, Best Buy won’t honor total tech with it saying I have to send it out to Hisense.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi Gamedout, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with this feedback. We are so sorry to hear that your TV is not working properly. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
Unusable without remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you break your remote the tv becomes useless if you hold power button for 3 seconds. It is now stuck in Display mode and even after hard reset pushing the tiny reset button it stays in store mode. 34 days old and useless.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JoeH, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with this feedback. We are so sorry to hear that your TV is stuck in display mode. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
TV sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV sucks. I tried to two different models and never got sound. The geek squad couldn't either.
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi JoeyB, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with feedback. We're sorry to hear that the sound is not working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you aren't having the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks again, Harley with the Hisense Support Team.
weak screen
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.screen is so fragile i dont think this is a good quality screen
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi GreggpH, thank you for purchasing the Hisense 65U7K and for taking the time to provide us with feedback. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. If you have any further questions or concerns, please give us a call at 1-888-935-8880 or email us at Service@Hisense-usa.com. Thanks again, Harley with the Hisense Support Team.
Terrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered broke. had to get so better set that cost more
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hi EarnestB, Thank you for choosing the Hisense 65U7K, and for sharing your feedback with us. We deeply regret the inconvenience caused by the unexpected incident that led to damage to your unit. We trust that our esteemed partner, BestBuy, will swiftly provide you with the necessary assistance to resolve this matter to your satisfaction. Thanks again, Harley with the Hisense Support Team.
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as I thought the TV would come out to be
No, I would not recommend this to a friendBrand response from HisenseProductExpert
Posted .Hello JuancarlosA, Thank you for choosing the Hisense 65U7K, and for sharing your feedback. We're sincerely sorry to hear that this unit failed to wow you. Rest assured, we take customer feedback seriously, and we are committed to improving to prevent similar issues from occurring in the future. Your satisfaction is our priority, and we hope to have the opportunity to restore your trust in our brand. If you require technical assistance please reach out to our dedicated support team directly at 1-888-935-8880 or via email at Service@Hisense-usa.com so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team.
- Pros mentioned:Picture quality, Price
Best Bang for Buck TV IMO
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My 11 year old 55" Samsung Plasma died on Oct 2023. I picked up this 65" U7K for $699 to replace it and WOW. What a difference! My wife and kids love it as well. It's hands down the best tv for the price. I watched a ton of reviews and read many articles and finally settled on this unit. I just couldn't justify spending 2-3x the amount for an OLED or a higher end brand like Sony or Samsung. On paper this unit has basically everything. My one concern is the brand and longevity. Time will only tell but so far I'm very impressed going on almost 4 months now. For reference the other TV I was debating on was the TCL QM8 but in the end price difference made me go with the U7k.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
good tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the color is tremendous. Skin tones from person to person are really good. Brightness and detail are good. I am very happy with it. Now if it will last more than 5 years. My lg and samsung both died before 3 years.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this 65" TV and I must say it has been an excellent investment. The picture quality is amazing and the sound is clear and crisp. The TV is very easy to set up, and the user interface is intuitive and user-friendly. I've been using it for streaming movies and TV shows, and the experience has been fantastic. I was pleasantly surprised by the price point as well - this TV is a great value for money! Overall, I'm extremely satisfied with my purchase and would highly recommend this 65" TV to anyone who wants a high-quality viewing experience without breaking the bank.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
65” U7K out of this world
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the 65” U7k and WOW what an amazing experience. The picture quality is perfection! The colors pop out of the screen. I could see every detail so clear. I felt like I was in the theater. The sound that the tv provides is amazing without adding any extra speakers. The quality of this Hisense tv is impeccable and the price was the cherry on top.
I would recommend this to a friend Excellent!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using this TV for almost two years now and I have no complaints whatsoever. It still runs as fast as when it was new. I received 3 or 4 software updates in these two years and the performance has gotten only better. I love the picture quality and sound from this TV. In some ways this U7K feels better than U8K in certain picture scenarios. I only wish for a better experience with HDR content, as it doesn't feel as bright as needed. Filmmaker mode is very good in accuracy of the colors.
I would recommend this to a friend- Pros mentioned:Picture quality
Hisense u7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. The gaming is awesome and a great picture for watching sports and movies
I would recommend this to a friend - Pros mentioned:Picture quality
Good enough for the girls I date.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Haven’t bought a tv in almost 10 years so I was very happy with this new Hisense 4k tv. Speakers are actually really good, so I don’t use my sound bar all the time now. The picture is so good, Especially on PlayStation 5. The magic remote excited me the most because it works on all my devices, Apple tv, PS5, and I didn’t have to pair anything. So cool! I would recommend to anyone especially for the price.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Solid Midgrade TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good viewing angles and generally nice color. Sound quality is good for a backwards facing speaker, too.
I would recommend this to a friend - Pros mentioned:Brightness, Picture quality
Great TV without a painful price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic picture, very bright, looks good when gaming. Hope it lasts
I would recommend this to a friend - Pros mentioned:Picture quality
Awesome, TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV for the money. The standard features on this TV are awesome. With a life like picture. I highly recommend this TV!! it will take some time to get used to all the features this TV has to offer, but it is time well spent.
I would recommend this to a friend