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Customer Ratings & Reviews

Your price for this item is $259.99
The comparable value price is $279.99

Customer reviews

Rating 4.8 out of 5 stars with 43 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers love the AX3120Q soundbar, especially the sound quality. Users have also found the soundbar very easy to install. Overall, the soundbar seems to be well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 43 reviews
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    The best addition to movie nights!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t be happier with this purchase. The sound quality is crystal clear — deep bass, balanced mids, and clean highs that make music and movies sound amazing. Setup was quick and easy, and the Bluetooth connection is rock-solid with no dropouts. It fills the room with rich, immersive audio that makes you feel like you’re in a theater. The build feels premium, and the design looks sleek in my living room. I’ve tested it with everything from quiet background music to full-volume movie nights, and it performs flawlessly every time. For the price, this system delivers way beyond expectations. Highly recommend it to anyone looking for a powerful, reliable, and great-sounding setup. Definitely a 5-star product!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Bass heavy punching sound. Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. A little heavy on bass but I like it. Subwoofer had some connection issues when placed besides my router but solved it by moving them apart. Great for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect soundbar for an Hernan TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is absolutely the best sunburn to get it's a game changer. Compared to the TV speakers, it makes watching movies and rewatching old shows. It's enjoyable. Once you get this setup seriously Adjust and test everything the settings are very tricky. My TV is Hisense U8K my EQ mode is set to movie surround mood on base level and treble level 0 sound mode set to AI. Sub level one. Center channel one upward firing speakers set to one

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great sound quality with powerful bass

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can get Loud (In a good way lol) Powerful Bass Lots of EQ and Mode Options Easy Setup If you want to improve your movie, sports, game, or tv show watching experience but not able or willing to go full surround right now, this will do more than the job for you.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Setup ease, Sound quality

    Rated 5 out of 5 stars

    Good sound at a good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this soundbar to compliment my tv which most do not have good sound. The soundbar was easy to set up and sounds good for the price. Love the wireless subwoofer to put in the room where I want. Has good bass almost too much bass at some points. I would recommend for anyone that wants a good sound bar at a nice price point. This may not be for huge audiophiles.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Setup ease, Sound quality

    Rated 5 out of 5 stars

    Love this soundbar!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new soundbar and sun! I set up the Hisense AX3120Q in my downstairs game room, and it honestly changed the whole vibe down there. Football on Sundays hit totally different - it fills the room with immersive sound! So great especially when we have friends over. The set up was pretty easy- took about 10 minutes. The sub connected right away and I love the cordless feature, especially from an aesthetic standpoint! This is the perfect complement to my TV and game room. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this sound bar as present for my son. He loves it. He connected via Bluetooth with out a problem to the tv. The sound bar has a good bass, perfect to watch movies on the living room. Also the price is was just right. Very recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great sound bar!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had several soundbars and they all cost alot more than this one Bose, harman karden, and JBL. None of them sounds as good as this! Im very pleased and it’s really easy set up! Its a huge upgrade and very inexpensive! Well worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Way better than I expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I wasn’t expecting this Hisense soundbar to blow me away, but here we are. Setup took maybe 10 minutes total — no app download marathon, no weird pairing issues, just plug it in and it works (which is a nice change these days). Sound quality’s legit. Dialogue is clear, bass actually sounds like bass instead of someone kicking a cardboard box, and the Dolby Atmos thing isn’t just marketing fluff — it really does open up the room a bit. The AI EQ mode also does its thing pretty well. I switched from watching a movie to Spotify and didn’t have to fiddle with anything, which was nice. The sub is solid for a wireless setup, and it keeps up even when things get loud. I wouldn’t say it’s going to shake your walls down, but it’s clean, deep, and doesn’t distort. If you want something that sounds great, looks clean, and doesn’t require an engineering degree to set up — this one’s worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    AX3120Q

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very easy to set up. Pairing the sub to match up took a minute, Other than that its sounds great, Loud and has good bass Recommend

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and great sound. When connected to my hisense TV, set itself up and only had to click ok twice and it was done

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Big sound quality upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade in sound quality in my theater room. Setup was a breeze with my hi sense tv as well

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Soundbar System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! The setup was easy and the sound is awesome. I totally recommend this system.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar easy to hook up works great with the Hisence tv that we bought. Would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Surround with subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Sound really good. Great addition for the house.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Really good for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality product that delivers clear sound. Great budget-friendly/entry to surround sound. Terrible navigating menu for changes

    I would recommend this to a friend
    • Brand response from HisenseProductExpert
      Posted .

      Hi VetOfAirForce, Thank you for choosing the Hisense AX3120Q and for sharing your feedback with us. We are truly sorry to hear about your experience. Rest assured, this unit is covered by a one-year manufacturer warranty. Please reach out to our dedicated support team directly at 1-888-935-8880 or via email at [email protected] so that we can promptly address and resolve the issue for you. Thanks again, Harley with the Hisense Support Team. Hisense

  • Pros mentioned:
    Setup ease, Sound quality

    Rated 5 out of 5 stars

    Great sound upgrade value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up! Great match with the Hisense 75" TV. Voices are much clearer. Roku box and Xfinity box sound much improved.

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Outstanding Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was already pleased with the sound provided by a Hisense TV- but after watching football at a friends house who had a sound bar/sub-woofer combo was so impressed decided to purchase one myself. Went with the Hisense AX312. Could not be happier with the purchase - the system offers a dynamic sound with ease of use. The best part for me is that I feel the sound is better than the system that led me to the purchase at a much lower purchase price. Also, very easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better then what I could have expected! Sound is great, clear, and loud! The bass on it is so awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Whoa... great sound upgrade for a home office!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered this for my wife's home office. She's got a TV in there but mostly listens to music. We hooked this up and played around with it. It gives great surround for movies / TV shows and wow is the sound great for music! The Atmos really makes it sound like there's effects coming from overhead. This is a really nice soundbar!

    I would recommend this to a friend
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