Customer Ratings & Reviews

The agent set up the wi-fi and answered all my questions. He was very knowledgeable and patient. There was a problem with my internet provider and the agent had to come back later to complete connecting my devices. It was well worth having his assistance.

First, during an initial visit, the agents recommended that the system I originally ordered was not the best solution for my condo. They recommended a different solution which I purchased from Best Buy. The same agents returned and did an excellent job setting up my Nighthawk Router and connecting three Xfinity X1 run TVs to wi-fi. They explained exactly what they were doing throughout the process and optimized the entire system across the condo.

The Geek Squad technician, Justin was great! I received a call the night before and when he was on his way for my appointment. He was efficient and knowledgeable! We explored all the possible issues and deduced the issue was with AT&T. Before he left, he said if I had any issues or concerns to contact him. Nobody does that anymore! My sincere thank you to Justin!!

The timing was perfect, and the installation was perfectly done.

He tried to set up my Eero system but told me it was too weak for the house. I wish the salesperson at Best Buy told me that. I did say that the house was built in the 1930s, lath and plaster with a center patio which all could block the WiFi but that what was sold to me which in the end I had to return for having a too weak signal. The Geek Squad guy did try very hard to triangulate the signal but in the end I finally had to remove the Eero system and return it.

Hi, I purchased a WiFi repeater , wanted the geek squad install it for me, I get it free due to my Total Tech plan, Fred showed up , he told me the repeater would not work, the reason I was buying it, it because one of my outdoor cameras was getting real bad signal, he instead moved my camera and installed on my stucco wall, closer to my router, plus made some optimized adjustments to my router, working better now, definitely get the service again

The best thing I ever did was to have the Geek Squad recommend he Wi-Fi equipment to "fit" my home. I was sold equipment at the retail store, but when the Geek Squad came to install the purchase, I was told it was NOT the best solution. Fortunately, the tech had the proper Wi-Fi equipment in his van. He installed the new equipment and returned the original equipment back to the retail store for credit. Home WIFI works like a charm!

I am very pleased with the service I received from Geek Squad home Wi-Fi setup. Jeremy showed up on time and he was very thorough and extremely attentive to accuracy. We went room to room to not miss connecting any of my devices. He also explained the basic features of my new Wi-Fi system. Best Buy services and prices are GREAT.

The agent who came out was one of the best and most considerate people I have met when it comes to tech support! While issues arose with our Internet provider, which led to a three hour conversation and having to personally drive to their respective outlet, he came back later that day to ensure everything was finished so that we would have Wi-Fi for our devices. Amazing!

I have purchased all my home theater components through Magnolia or Best Buy, I am convinced that Geek Squad is not proficient at home theater systems. I have had multiple technicians who have installed & set up my system. I ended up with almost no surround sound features after the last attempt to get my system up & running properly. I finally found an independent Home Theater & Hi-Fi store locally that came out & within 20 minutes, he had everything connected perfectly & all was tested. What a relief. So much frustration using Geek Squad. I've decided in the future I will no longer be using Geek Squad for installations or repairs. Plus, the new place charges less than Geek Squad! What I will say on a positive note, every Geek Squad tech was very nice!

Geek squad was great, very knowledgeable and professional, set up our wifi, computer and laptops. Made everything easy for us to follow,Reccomend to anyone!

Geek squad came between the time window . They were great had good attitude . Helpful and informative. They figured out the problem they were able to get my Google wifi router reinstalled . I had purchase Google wifi to extend my wifi because my ring cameras had low signal and kept disconnecting. So frustrating. It did take them longer than anticipated. They did attempt to set up my ring cameras but couldn’t get all to connect . They had an another call to go to that’s why I gave 4 star. They said next time they would need to get into the attic , since my ring cameras are hard wired in. That was going to cost more . I ended up connecting my ring cameras after so many attempts. Not sure if it’s frontier internet ? Or my cameras. Need to call Ring.

A group of 4 arrived and I initially had doubts. 2 lead members of the team took charge, showed patience and explained every step to install and test my upgraded WiFi system from Best Buy. The demonstrated and convinced me to upgrade further to a mesh network system to optimize my WiFi signal coverage. They had me I.D. the sales rep on the 1st purchase so they could follow up with them about recommending mesh systems to in store customers with issues similar to my own. Very satisfied. A win-win-win for customer, Geek Squad, and in store sales (lessons learned)...

The Geek Squad member was very knowledgeable, efficient, and informative. It was a pleasure to work with him. But, most importantly, he knew in advance what I purchased from Best Buy, and knew what I was hoping to accomplish, and knew it was the wrong Wi-Fi equipment. So, when he came to do the installation, and saw the lay of the land, he suggested I switch. I agreed, and the system works great (and it was a few dollars less expensive). Outstanding!

They tried to help me with importing my appointment calendar into Outlook 2019, but I needed to contact Microsoft for further help. I was asked from the start as my subscription was coming due to renew with no hassles. I did that not realizing I had two months left till I had to renew. Geek Squad has helped me a lot and I am grateful for all their help and that is why I stay a member.

Steve is excellent at what he does. I’m all set up. I’m up and running this morning. Much appreciated!

My service was best ever. Very professional and knowledgeable of the products. Couldn’t have been more please.

Two agents came to the house right on time and set out to work immediately to install the new Google Nest router and single point. After installation, they ran a speed test that showed I was over 100 mbps throughout the house. The new router solved the problem of my Sonos Sub cutting in and out and enabled the new Samsung TV in the bedroom to turn on right away versus having to keep hitting the on button repeatedly until it would finally turn on. Both techs were professional.

this guy from geek guy installed all my devices for my wifi with the eero device I purched from best buy. He made sure He covered all my devices and if I purchase anymore devices that they will be included in this installation. couldn't be happier, thank you Geeks

Very professional and quick. Also very knowledgeable about the product.