Customer Ratings & Reviews

The agents helped us with our home theater set up as well as our new Pro Mesh Wi-Fi system. They are so friendly and helpful and this is especially important for someone like me who knows next to nothing about technological installation!

The technician who came out to our house was great. He really knew his stuff and took care of use quickly.

The agent from GeekSquad set up my new Wifi routers. He tested all the units and made sure that all my devices had correct password. He walked me through installing the eeros app on my phone and showed me how to "disconnect" wifi for kids when they are not behaving;) Great courteous and helpful agent!

The friendly and intelligent agent was very careful to think things through with us and work out the best and easiest solution. We were able to fit the best smart tv into our specific space and set up the set up the old tv with Roku in an office space and coordinate it all with our cable service, etc.

The 2 Geek Squad Agents setup our new modem and net router system where we were getting insufficient coverage from our outdated system. They were knowledgeable and efficient. We would highly recommend the Geek Squad!

Agent was very knowledgeable and improved my home WiFi.

The Geek Squad Guy who came to install knew what he was doing and he did a good job of installing Google Home Wi-Fi System. Great attitude And great service. I have seen in-store also the BestBuy people are excellent at knowledge and if they are not then they do not hesitate to upon others who know the product well and can speak for that product proficiently.

Resolved wi-fi problems timely and quickly. Prompt service

I was extremely satisfied with my wifi router setup by the geek squad tech from the broadway store here in tucson. Got my moneys worth.for the install setup.

Installer was very knowledgeable attentive and knew what he was doing.

Great service, I am not tech wizard and setting up new routers can be a challenge for some of us. This gave me peace of mind knowing I had a trained individual to come and set up a service and knowing it would work after they set it up. Also Geek Squad is quick and friendly.

My television was not working as it should. Your agent ran a couple of tests and told me that one of the cables was bad. He asked me if I had a replacement cable. I did. He installed it. End of problem

A solid job. Recommended due to complexities of initial set up.

I don’t like to give mediocre reviews but this will be one. Everyone was nice but nothing was set up properly. The only devices that connected to the Wi-Fi were my iPhone and iPad. I was told the others would eventually connect. Nothing else did. So 10 devices later which I connected myself everything seemed fine. It was not. I really think I got a defective router which I returned but the slightly irritating thing was when I read the description of the service that was supposed to be provided. Not every device was tested, no speed test was conducted. Thank goodness I was able to do the rest myself. I only had the geek squad install because it comes with my total tech package. I still like Best Buy because I hope this is a one off. I have been satisfied with their other products and installations.

Installed and connected all devices. Great service!

Pleasant/Would be better if same person who did setup could come back for problem System almost perfect but not 100% yet

These guys were great. They showed me everything I needed to know.

the geeks quad team are on point. very knowledgeable and professional.

The Geek squad member was very efficient in getting the system installed

Set up my new NETGEAR - Orbi AX6000 Tri-band Mesh network flawlessly. Very happy with how he was able to troubleshoot adding a couple of speakers that were being stubborn to the network and made sure all of my devices were added correctly. Worth the cost and saved me a time and potential headaches.