Customer Ratings & Reviews

I have 3 TVs, including the new Sony TV I just purchased at Best Buy. Jack the Geek Squad technician helped me upgrade all of the TVs and installed the LinkSys extender for my wireless internet so I have internet service in the rooms that are far from the Comcast modem and router. I am grateful for this technical help.

Very professional. Great experience system works great

I do have total tech and I am very happy , no headache at all , they know what they are doing, they are knowledgeable and also recommend it what to do . It’s really worth it and do recommend. Home service is awesome and safe and on time

Great tech and awesome service. Definately recommend it!

The agent was very knowledgeable and polite. He explained what he was doing and how to use my new TV and remotes. He also connected it to my new Wi-fi. He also reconnected my printer and phone to the new Wi-fi.

Geek Squad installers work diligently to ensure our system was set up properly. They contacted our network provider to complete the installation and provided tutorial with my family to make sure everyone had access.

I need help with set up my wifii, the Geek Squad Technician did a great job. Arrived in time, connected what was necessary, gave me a lot of suggestions for now and our future needs. Can't ask for more. Thank you!

The Geek Squad agent called ahead and was on time, and he was very friendly and efficient, with my new home mesh network set up quickly, He was also neat and did not leave any mess at all.

Let me start by saying $50 or so to have someone actually come to the home and set up your router and wireless towers and get your Internet and printer working the way you want it is an unbelievable deal. Reason my rating is not higher is we spent over $1500 on a high end HP laptop and got HP printer to go with it which was recommended by Best Buy and an HP person in the store. But the printer wreaked all kinds of havoc on our Internet system. We actually had to keep the printer offers to use our Internet. The Tech that came out initially fixed the problem and although he tried to explain it, was not in terms we could really understand why this was an issue, Or for that matter why they didn't just explain in the store what types of problems it was gonna cause and how to avert them from the beginning. But after he left we had Internet problems AGAIN and had to solve the problem through HP using a different setting on the printer/ laptop than the Best Buy Tech recommended using. So it is still totally unclear why the tech insisted on one way of doing it and HP insisted on another. For right now everything is working .

Jay and Dan were very thorough and helpful. They got my printer back up and working and explained that my wi fi having to go through the kitchen is just going to be a problem. We tried moving the router but after a couple of days Jay returned to put it back in its original spot.

I had an annoying problem with my computer and wi-fi that I couldn't seem to solve on my own, so I called the Geek Squad who always seems to take care of all my problems. In a very short period of time, they arrived at my apartment and took care of the problem in no time at all.

The agents were able to get everything working well.

Andrew installed a new modem and router; he also set up a new Surface 9, and a monitor. He is very knowledgeable, patiently answers all our questions clearly and avoids jargon.

I am not a handy person so using Geek Squad for my home installation is a must. They are very professional and knowledgeable. They will also make recommendations for me when they are at my house to make my home experience better. I use this service a lot and will continue to use it.

He got it hook up and was working great in just minutes

The TV setup was done the day it was scheduled. I then got my old router messed up somehow, & I needed to have a new router installed. After it was installed he checked the TV and made sure everything was working

Jason did the install of our Linksys system - He was very professional and explained all the steps, made sure every device was working properly and the entire house received signal. I am super happy with the service and would definitely have him back for other installs or tech issues.

The agents who arranged my wifi were knowledgeable and courteous. They were quick and supplied all that was needed.

Having Geek Squad come to set-up our wi-fi and to hang our new TV on the wall was worth every cent. Since neither my husband nor I are handy, we would have never been able to hang our TV on the wall and the TV would probably be still sitting in the box. This is one of the best resources to utilize, especially if you are not handy!

Went over a couple of things with the agent, gave him the product & he went right to work Installing it & making sure all devices were functioning & connected. Took a lot of stress off of us. We had several issues & all were resolved. Agent had a friendly attitude & was sincere about taking care of all our tech issues. The product is just great!