Customer Ratings & Reviews

Work wells. No Problem. Would recommend within any installation.

The agents installed everything including the printer, computer and cameras. Very happy with everything. Also explained to me what I needed to know and answered all my questions.

The Geek Squad is why I keep returning to Best Buy. I have had 3 experiences with their service and have found each to be efficient, respectful and willing to share knowledge to help me get the best experience from my purchase. I recommend their services to everyone I know.

My home wi-fi "mesh" setup went quickly, even with our trying several different locations until our back bedroom had good service. Installer answered all our questions and was very cooperative.

The Geek Squad agents at the L.I. City store cleaned the virus on my laptop. I am always satisfy with their service in the store or at home. Especially, the agent Mr. Emaj, who has helped me several times with problems with the laptop, the smart phone and other questions I have regarding technology issues.

Mr. Barthelemy arrived when expected. He proceeded to explain clearly what he was doing as he set up the computer. He was happy to answer any questions and tried to use settings that would be most helpful to me. He was extremely professional and responsive to our concerns. In short, a job well done by a most pleasant and knowledgeable person.

Arrived on time, completed job as requested. Don’t like being forced to leave 50 characters on this comment

The wifi was set up well but I tried to call the rep back with a question the next day and he didn't return my call

The Geek Squad member showed up on time. He was able to install my NightHawk wifi router just fine. But, I could see this was something I would not be able to do myself. I think the money spent to have him come out was worth it!

The installers were very knowledgeable and professional, however, the product itself doesn’t really live up to the hype. My WiFi service still has some glitches

Bobby was amazing! Not only did he recommend a product, he called me 4 says later when it was in and he was available that day to come back and install. That is truly above and beyond. Thank you Bobby and Geek Squad!

They came and completed the work and was very professional.

Ring installation by geek squad — very professional and pleased with system - may add more in the near future

Glad to have it in case I need them to resolve any problem

They were awesome and very pleasant to work with. They set up everything for me and made sure the connection was right and they also set up my streaming stations.

I called to have my nighthawk set up. Technician called before arriving to let me know he would be there in 15 minutes which he was. Set up nighthawk and made sure everything was working before he left.

I was very pleased with the service because the technician took time to figure out the best location for the eero units. If I would have done this myself, I would have put the units in the wrong place and would have been very unhappy with my purchase. The technician got it right the first time.

The setup of my system was excellent. Everything worked well

After experiencing Wi-fi issues for over a month with Cox I called in the Geek Squad. We determined that it was time to replace the router. New router installed and no more issues. Thanks Geek Squad.

Some in-home WIFI devices lost WiFi connections and geek squad fixed them.