Customer Ratings & Reviews

Easy to set up, excellent coverage , but expensive

Kameron Gates was awesome!! Installed the new router, changed our network username, and made sure all 8 devices were configured and working properly before she left. All this in a little over an hour. Plus---she was super friendly, professional, and not at all condescending to us "oldsters" in the tech game. :)

We know a little about computers but, unfortunately, don't know what we don't know. We decided to spend the extra $ to have our new modem/extender set up and so glad we did. Our representative was more than helpful and also answered every question I had - no matter how dumb. We buy our tech gadgets from Best Buy because of their great support.

LAUREN was very efficient, professional, and friendly. She quickly established the Orbi setup for my home and took time to make sure that all of my devices worked with the wireless internet. When I had trouble with one a few days later, she returned to help my troubleshoot the issue, which was resolved quickly.

Great service personnel. They were prompt pleasant and knowledgeable.

Work was performed in professional manner. I was explained how to utilize system and all questions were answered.

The Geek Squad was professional and extremely knowledgeable. Great overall experience.

$200 a year is worth everything you get with total tech the at home service being just one of them. Sit back and let somone else do the work of setting your stuff up!

I am fairly capable with most tech, but I ran into a few issues setting up my own mesh system. Geek squad came out and got it running in no time. No muss, no fuss!

The Geek Squad experts came to the house and hooked me up with an excellent home WiFi setup. It is far superior to the extender pods that I was using from the ISP. The guy that came was super knowledgeable and friendly. The system is working great!!!

GS did a wonderful, fast job, were very personable

Many thanks for all who helped from Modesto BEST BUY! You made it happen with ease and fair prices!

WHILE IT TOOK A LONG TIME FOR THE DEVICES TO ARRIVE, TH 85" QLED WAS INSTALLED AND IS FANTASTIC. OUR HOME THEATER SYSTEM SOUNDS GREAT. SOME WI-FI AND EERO ISSUES STILL BE ING WORKED ON, AND THE RING DOORBELL WORKED WHEN INSTALLED BUT DEAD NOW. GEEK SQUAD WILL RETURN...

My geek squad people were great, They diagnosed my broken equipment in 5 minutes. It was brand new but out of warranty. I had 3 different companies try to install the new modem/router not realizing it was broken from the beginning. Buy geek squad and have them instal everything as soon as you get it. Lesson learned

I have had Geek Squad for years, and never have had a regret! The tech who set up my computer, and printer was one of the best I have ever had. He also helped immensely with the tv's. Wonderful patience, and clearly enjoys his job.

the geek squad came to my house to address WiFi dead spot issues in various parts of my house. I had bought some WiFi Mesh products for them to install and setup. Once the tech saw the Apple Airport Extreme eqpt. I had, he made a recommendation on how to fix the issue(s). This was exactly what I needed - issue(s) solved and money saved.

Agent was on time courteous knowledgeable an completed installation quickly

All my geek friends were having issues setting up my new ASUS WiFi. I called Geek Squad. The tech set up both WiFi mesh units in less than a half hour. He went through the whole house checking signals and making sure it all was top notch. Great work!

The agent reviewed the needs for my Wi-Fi set up and recommended that I purchase some additional G Wi-Fi pods which was fine but after I bought them I couldn’t get them to connect to my network and I tried calling the GeekSquad several times was left on hold for more than an hour and never got callbacks as promised and so at this point I’m back to square one

Knew exactly what to do to clean-up my wi-fi routers.