Customer Ratings & Reviews

On time, very knowlegable and technically competent. Installed a "mesh" 3 component Wi-Fi system and programmed our Mac and PC laptop computers & 2 printers. Everything has continued to function very nicely. We really appreciate the squad's recommendations, service, and technical competence.

Nic, the Geek Squad rep, once again provided fantastic, comprehensive service, and he fully answered all my questions. He's a STAR!!

Best Buy and Geek Squad were great. WE WOULD NOT BUY "RING" AGAIN IF IT WERE FREE. Customer service at RING is non existent...their customer service is typical telemarketing.. They are still bleeding us for items that should have been part of the total cost. RING is a Joke.

The tech came early. My windows of service was 12-4 and tech called to ask if he could come early. No problem. He set every thing up and tested to make sure it was working like it should. Then he took the time to have me ask any questions about the units. Was here about 1 hour. Have had no problems at all.

Quick! Efficient! Professional! I’m so glad the Geeks know the buttons and wires because I don’t have to!!! Technology is toooo much for me! Thank you for your knowledge and kindness!!!

I purchased wifi mess systems and it was great having best buy come to your home to help you assist setting it up. Also knowing you set it up correctly and can ask questions on how to use product correctly as well.

The technician with Geek Squad did an outstanding job.

The agents installed our tv in no time Did a great job

They were quick, professional, and very knowledgeable.

I scheduled the Geek Squad to come look at my home network and see what they could do to improve coverage and reliability. They recommended a mesh system and set everything up for me. They did great work and I couldn't be happier with the service. Very professional, friendly and knowledgeable.

Geek Customer service Agent was most helpful when I brought in my computer for repair and when I picked up after the repair. Answered all my concerns. Unfortunately I don't remember the female agents name but want to let you know I appreciate her helping me.

the technician was very professional and was very informative with the questions I asked. I was please with the service she provided. I will used Geek squad again if I find myself in a situation where I need that kind help again. Thank you.

Agent on time. Very helpful. Spoke in layman's terms to me so I understood what was needed to complete the project. Followed up with phone to check on status after job was completed. Super great service.

What wonderful folks!! Sent oodles of arriving texts. Arrived on time. Knew their stuff. And, most endearing, had infinite patience with a senior citizen who doesn't speak tech!! Love these guys!!

He agents reviewed problems we were experiencing with our home WiFi system and quickly identified the cause and suggested a solution.

Our agent was knowledgeable, efficient, and, made a very good impression on us. We are happy with the job he did. He set up, computer, routers, surge protectors. We will personally request him for any more in-home technical work.

The agent connected my fire stick to my TV and then coordinated all my devices that I needed done. They really went above and beyond the simple installation that I had, had trouble with connecting to my wifi. They figured it out. I'd call them again in a second to get it right the first time.

The technician addressed what he thought was the problem with our computer/internet. He said he would put all information in report on Best Buy’s system. We were told to take computer to BB the next morning & they would know all about issue. They did not.... said no notes in system. Finally found out there are two different systems. After many days of frustration we got the issue addressed.

Money well spent. For the first time in a long time everything works perfect from ok google to Xbox, Netflix, door locks, computers, security cameras , the list goes on. Thank you thank you thank you the installer was very professional and very good at what he does.

The best way to get your technology up and running. Our tech was professional and answered all of our questions. Total tech is one of the best values you will ever find.