Customer Ratings & Reviews

Great job and the tech was top notch. He was patient and methodical in his process. He reestablished my connection, which is something other companies and techs were unwilling to and unable to do.

My 5 year old Telo died. that would mean my home number would not work. I quickly compared prices online vs BB. they were the same. so i purchased another Ooma telo from Best Buy. it took me 15 minutes to set it up and then the Ooma people changed the router serial number and i was back to my 3.00 per month VOIP!

Geek squad is always on time and efficient. Great Job.

Great place. Low prices and you bring it to home with the Geek squad. COMPETENT people which is huge deal. You bring it home to be useable. Advise people to go there and I will continue to go there as long as current price and service available.

Mason did an extraordinary job of helping us with everything and ALL of our devices that needed attention due to our new wifi hardware. He was helpful, personable, knowledgeable, and very informative.

Wanted to eliminate my service providers router with a mesh router system. Geek Squad came in and did an awesome installation. Made sure that all 15 network connected devices worked with the new router and switch box.

The Geek Squad guy brought my new wi-fi router and set it up for me. Had good suggestions about password etc. It has worked perfectly ever since. I was impressed by the security measures--company logo on clothing, ID to show at door. Good job Best Buy!

our washer and dryer were installed on time agreed. Installation team was great. Very professional, friendly and pleasant. Great TEAM! We are very pleased with our new front load washer and dryer.

The tech arrived on time, was polite, professional, and knowledgeable. He checked & double checked all components, and all was good. Thank you to Richard Maclachlan for making this process so smooth.

The agent arrived on time to install my new router. He was very knowledgeable. He made sure all devices were operating correctly with the new router and was able to answer all my questions and concerns.

My wifi setup experience was excellent. I purchased a Netgear Nighthawk AX1800 3pack mesh system. I has some problems setting it myself. The technician from the Geek Squad sorted out all the issues and the system is working perfectly.

Brian was very polite and informative. I figured out how to set up the modem & the routers before he came. I just couldn't reset the signal booster. He said we didn't need the signal booster, so he didn't help set it up.

After the purchase of my Netgear Orbi I decided to have the Geek Squad hook it up after reading that many purchasers had problems with the setup. Chad came to my house when scheduled, handled the glitches,and made sure that all my devices were in sync. He was pleasant and instructive. I am happy I chose the Geek Squad.

The agents mounted TV above the Fireplace; wired A/V Closet and 4 Bedrooms. Marco, David, Lena, Gabriel and Ernesto were very professional and communicated every step of the way. We will definitely recommend the Best Buy Agents.

I had the Geek Squad come to my house to professionally install the eero Home Wifi System. Very knowledgable, professional and courteous. He made sure everything was working properly before leaving and offered me suggestions on improving my home network. Now I have great wifi coverage throughout my entire house.

After signing up for Geek Squad, we had security improved on computer and phones; also solved computer problems. Pleasant people, patient and helpful, very convenient. We also had house call to have more problems solved - excellent communication about when he would be here and again very helpful.

Brady was very curteous and informed. He fixexed the problem with our Wi-Fi and showed us what to do if it happened again. The online person was useless. I recomend going through a local store. Not happy you don't take direct phone calls.

The agents installed my eero system and explained how to use it. They also took time to make sure all the available devices were set up and functioning. They also made some recommendations for the TV and sound bar set up. Very pleased with their work and visit!

The agent removed my old inoperable MacBook Pro from my Wi Fi setup and eliminated the problems i was having with iCloud due to uninstalled updates needed in the MacBook Pro Laptop.

Highly Intelligent and knowledgeable very good at installing