Customer Ratings & Reviews

Cesar was very technically proficient and personable. He is a consummate professional who shows a sincere concern for the customer.

Brendan, the technician who came to do my service on my Internet, was knowledgeable, friendly, and explained everything he was doing very thoroughly. He did not have any problems when he left and everything since he left is working beautifully. I would recommend Geek Squad and especially Brendan for any Internet service that you need

I'm the sort of person who likes to assemble things for themselves. And I'm not adverse to reading the instructions. Still, you can't know everything (where would you put it?), so I elected to have the Geek Squad set up my new super alien crunching router and set up my new UFO blasting armor plated Roku streamer. He did it all in no time and was extremely patient and helpful explaining all of their assorted features and capabilities. For sheer stress relief, it was absolutely worth the fee. I'm through giving myself brain damage setting up stuff.

Not super tech savy, It's good to have someone that you can trust to install new tech. Quick and efficient. Very professional and informative.

Got the computer up and running on the new router, but did not address the printer. Had to call in to get help with that and eventually it all seems to have worked out.

she connected my new wifi routers to my modem and security cameras

GS tech Anthony arrived on on time. He assessed the tasks quickly. And within 30 minutes he was finished. Job well done.

Agent showed up on time and made the connections so my equipment worked properly. It was simple and made easy with agents help.

This was 4th service because it took 3 service calls to get the correct outside contract in for the 1st project. This time was inhouse geek squad. Night and day. This guy took such good care, shuffled orders around while at the house to take care of us in 1 call. Corrected first "outside" contractors misinformation and left the job improved and complete! Couldn't have been happier.

Run fast and work good love it thank you so much geek squad

Great Investment - although the Google wifi is designed as a DIY installable product, having the Geek Squad set it up was well worth the cost. They were on time, assessed my situation and began to work on the installation in a matter of minutes. The connected all of my wifi ready devices to the whole house wifi network and didn't have an issue trouble- shooting a particular device that seemingly didn't want to pair with the system. These guys are Real pro's. My investment saved me a ton of time and potential frustration.

Job was completed in a very timely matter. We are very pleased with the service. Do not remember the technicians' name, but he was very professional and courteous.

Glenn did an awesome job connecting our new modem and EERO system and getting it set to function perfectly for our home and uses. He answered all of our questions and even arranged with our local ISP for return of their old and outdated modem and made sure all charges for that modem were dropped as of a certain date. Wonderful job!

Carlos was articulate, knowledgeable, courteous and efficient. I was extremely pleased with his work and he also responded immediately when I had a followup question.

My technician spent the time to make sure my whole home WiFi extenders worked to my satisfaction. She diagnosed a problem with my original set-up and saved me the expense of a more expensive set of extenders.

I had a great experience with our new WiFi extender set-up. The installers were knowledgeable; timely; and courteous!

The Geek Squad mentioned this system to me when I was having problems with my existing WI-Fi. I hesitated because I thought it was an equipment issue. Well, Geeks were right. It is terrific.

Excellent efficient installation with complete explanation of unit and operation. Assisted with proper locations throughout house in most efficient locations. Service was scheduled and completed quickly. Very appreciative of Gary's efficiency in scheduling.

I was able to install my Linksys mesh WiFi system easily enough and most of my devices worked well. Some devices however wouldn't respond at all. When Andrew came to my home he found that certain devices were not responding to the new 5 ghz network. He was able to split the service into two networks so that the devices that will only work with the slower network now work and the newer devices still work with the faster network. I'm very happy with the results.

We had recently purchased the Google mesh network & set it up. The first day it worked great but then after that, we had issues. After much troubleshooting, we couldn't get it to work like we wanted, so we called Geek Squad. It turned out it wasn't a problem with the product but our wires were loose at connection points. Whoops!! Agent Sunday was great at quickly figuring it out & he even gave us a call back the next day to ensure all was still working well. I will say, the only issue we had was not specifically with Geek Squad, but maybe all of the team members. We had a store credit that we were going to use to pay for the Geek Squad service. I asked Agent Danielle if we could use it, she said yes. When Agent Sunday called to confirm the appointment, he said we could use it. When we went to use it, we couldn't use it with Agent Sunday & I ended up having to drive to the store to use the store credit card. It turns out, there is one store credit card that has only a bar code & then there's one that has the magnetic strip. The field agents can only run those cards with a magnetic strip. It would be beneficial for all to be aware of this to avoid the issue I had.