Customer Ratings & Reviews

My agent was late but called 1/2 hour ahead to let me know he was on his way. Took a lot longer to set up my “ smart home” than I was anticipating but my agent was newer and did a thorough job making sure everything worked properly. An in-home set up was $49 with the Geek Squad membership which is a great value.

Agent Jacob F transferred data from old to new laptop great service. He then scheduled in home assistance on laptop setup David Price performed this service. Totally satisfied with the help and assistance from these two members of The Geek Squad

Fred from Geek Squad came out to help me figure out why my home WiFi system was not working. It took some time but he finally got it working. Very knowledgeable about Home WiFi systems. Haven’t had any problems since Fred got it up & running! Would highly recommend Geek Squad!

Melvin was extremely polite and knowledgeable He really took time to explain why the changes we made weren’t enough and suggested we upgrade our internet He really made us appreciate buying the year of support through GeekSquad!

The Geek Squad technician was professional, courteous and knowledgeable. He communicated with me prior to appointment and showed up as promised.

The Geek squad solved a problem with my Wifi that had been going on for months! They were the BEST! They even stayed to help me through the updates that needed to happen! I am SO grateful to the GEEK squad!!!

We contacted Best Buy to come to our home and make sure our wi-fi was secure and the network set up properly. We were also having a problem printing. They were prompt, courteous, knowledgeable and we felt good about our decision to use their services.

Very knowledgeable techs arrived on time. Very courteous and quick. Before they left they made sure everything was connected and working. Would recommend this service and in fact we already have.

The agent (Mario) was very knowledgeable and professional; had on his mask the entire visit and thoroughly wiped down everything he touched. He was patient with my many questions and still completed the wi-fi set up in a short amount of time.

The technician that installed my Eero was terrific. He made sure everything was done tight and made sure I understood how it worked. He answered all my questions and generally went the extra mile.

Agent was very thorough in explaining my set up and making sure we understood how to operate the new equipment and add our devices. Great in-home customer service

The Geek Squad guys set up our eero wireless network beautifully and made sure that everything worked. They eliminated our need for a second internet connection which is saving us a bundle.

The team was professional, respect and patient. It was obvious they were committed to completing the job thoroughly. They installed the system and tested every aspect before leaving.

Geek Squad agent, Adam Locher, was a huge help in helping setting up and cleaning up our computer system. My wife and myself were having some issues and Adam was able to walk us through these issues.

Lou and John efficiently mounted and set up three TV's. They were very knowledgeable, worked efficiently, extremely personable, and answered all our questions in a language we understood. I would request their service if needed in the future.

Josh did a good job connecting the wifi equipment. Could have used the third connection; however, rather than just two.

The installer/agent put on his shoe covers, was attentive to all our furnishings and had everything installed within an hour. He reviewed all mesh WiFi, WD My Cloud and gigabit connector as he installed them and addressed my questions without hesitation.

Stellar service from a professional Geek Squad technician….he explained everything & made the installation a success! Thanks again for great service!

I worked with two people for my WiFi system. Ryan D. (In-Home Advisor/Sales) helped me determine the best system for my needs. The install was done by Neil H. Both were very informative and pleasant to work with. Very positive experience with both!

The Geek Squad agents arrived at my home on time, walked through the WiFI Eeros contracted service before proceeding , setup the units and gave me a quick tutorial on how to best use my new setup.