Customer Ratings & Reviews

Best Buy reps identified Best Buy-installed router specifics (e.g., smartphone app and use) plus gave valuable advice on correcting out-of-sync devices on Best Buy-programmed Harmony 665.

Best decision to try out this service. The technicians were prepared, thoughtful and friendly.

It is meting all my expectations. Geek Squad was great!

Geek squad set up WiFi & router as needed. Crew on time and helpful

Ms. Tiana, throughout my visit to the store she carried herself as a professional I appreciate your staff and the manager of the geek department. The manager she was also helpful and appreciative. Vincent Daniels

Agent was excellent. He was able to add may old apple network to the new Eeros giving me great coverage.

Wanted my wifi to perform at maximum performance. Geek Squad guy (Sorry forgot his name ) recommended a few adjustments and we now have no issues. So happy and it was totally worth the money. He was professional and wore a mask.

Dom, the agent, did a great job. Had to troubleshoot an issue with the new equipment and after finding a defect ordered the replacement and installed it. Works great.

These guys really earned their money. Came back several times to finetune and address problems in a difficult setup. Would use them again and again. If you are not an expert, don’t waste your time making mistakes.

Love the Geek Squad! Friendly, professional, very helpful even during difficult processes. I've dealt with two teams now and have been completely satisfied with both. Go Geeks!

Total Tech is a wonderful service. They saved me much time and eliminated personal frustration while setting up my router. Thank you for your knowledgeable, friendly, professional team!

The agent arrived when he said he would. Very pleasant and put on shoe booties and had a face mask on. Explained every thing to me in my layman language.

Our rep helped us tremendously and was very friendly, knowledgable and assisted us greatly. We really enjoyed our visit and she never acted rushed or have no concern. She was thorough in her actions and left us feeling completely satisfied with service.

He was awesome. Explained as he went along. Good job!!

The agent installed my wifi extenders, set up the app and told me everything I needed to know about the system. Very professional service, very pleased.

The guys installed my new eero and connected all my devices to it. They offered many suggestions for improved performance and made sure everything was working perfectly before leaving.

Travis - the installer - is a true and reliable person who provides not only detail as to what is being installed but also speaks well of the Manager of the store and Best Buy it self.

They did a great job figuring out the challenge and getting my extended wifi set up in the back of my 2 acre property.

I had problems with my Wi-Fi systems and my wireless security cameras. Your representative was very courteous and very knowledgeable. He was very patient with me and completed the job to my satisfaction. I would Recommend him to everyone.

Great service, impressive product knowledge and punctual