Customer Ratings & Reviews

The tech did a great job in setting-up our modem and router and explaining the installation procedure.

The geek team that delivered my new tv and router system was great. On time, considerate, set up my new router system with a mesh system that now works throughout my home, tv, computers with ease. Showed me how everything worked, and then took all boxes, wrapping and even vacuumed the styrofoam chips up. All that in about 90 minutes. I couldn’t have ask for a better team.

Max installed my mesh network system with great efficiency and made sure it was booted up and running properly. He also noticed that I had my computer equipment installed on a power strip without surge protection.

Excellent service, professional, helpful and personable, listened to our concerns.

The agent set up an extended wi-fi system for our internet service. He was very knowledgeable and professional as he completed the service. He also provided information to us so we had a better understanding on how the device worked. The device has improved our internet capabilities for using our home devices.

Once again the Total Tech service provided by the Geek Squad was outstanding! The set up was flawless and instruction/operation was explained in detail with terms we (as non tech people) could easily understand. Professional quality service from start to finish. Friendly and knowledgeable every time we’ve had total tech service!

Professional installation. No more dropped signals.

Tom and his partner were fabulous. They know my home system as they set it up in 2022 and when ever i need a new piece added he is helpful , efficient and helps explain things to me.I am so grateful for my Geek Squad!

great service by the Geek Squad team arrived on time on connected my wi-fi, very knowledgeable

I had a "mesh" router installed and it solved a lot of problems we were having with internet reception. No more slow downs and weak connections!!! Yeah. The Geek squad that helped with the install did a great job, so much so that I recommend our agent for a raise, and if that's not possible, please give him a pat on the back...he was from the Spartanburg, SC Best Buy.

Cole did a great job setting up our TV and loading all the apps. He answered all our questions with knowledge and respect.

Very professional very knowledgeable great service

After 3 years of poor reception I finally bought the Goggle mesh system with three beacons and main one. The technician was about half an hour early which was good for me. He went right to work and knew where to place beacons. It was done quickly and I have strong service throughout my home. My problem was, I have a brick home and plaster walls. I am thrilled to have it working.

Reid was the technician that helped me. Reid is extremely knowledgeable, efficient and professional. I could not have installed my Mesh System without Reid’s expertise. Thanks again Reid

The techs installed everything and took the time to make sure it was working correctly. They didn't rush thru things and made sure my husband understood what they did. I don't really like where they put one of the devices but that is where my husband told them to put it and so it's not their fault. It just looks sort of cheesy where it is at.

Geek Squad was outstanding in setting up wifi connections, euro 6 plus! Very professional, patient, answered any/all questions & took extra time in explaining everything!!! Great job! Total Tech Plan is the absolute best & Geek Squad personnel are the very BEST!!!

Fast and efficient! Yet, took the time to explain the system, taught me how to use it and treated to make sure all was working correctly.

Luis did an outstanding job! He was able to discover that 2 of the wires were installed backwards on the wall mounted speaker control, which is why it wasn't working. He was able to quickly install the speaker selector and my speakers work great! He was on time, polite and courteous, and explained how to operate the speaker selector. Thank you Luis!

The technician was a true expert in installing my home’s new wi-fi network - new cable modem, new router, and configured all wi-fi connected devices. Great job!

Geek Squad was very prompt, efficient and knowledgeable. He took his time in explaining the installation and how it operates. Would highly recommend the in-home service for someone like me who does not have a technical background in computers.