Customer Ratings & Reviews

We've had Geeks come twice to our home in a month. The 1st time they installed our 55 inch TV & sound bar and the 2nd time was to install the net-gear wifi extender. Both times they were slow & methodical, not in a rushed hurry. They explained what they were doing & answered questions. They left their card in case other questions came up after they left. They know what they're doing & do it right. We always buy Geek protection. That's why we shop at Best Buy!

The work was 'done neatly and quickly. The systemwas effective and simple. .

Great service by friendly and knowledgeable representatives. Can answer any questions about TV's .

The geek squad team that came to my house today was awesome. They were able to identify the problems I was having connectivity and solved them. They were very professional and I would use them again. Thank you geek squad!

The agents installed my network boosters (I really don’t know what they are called, that’s why I didn’t install them!) in three rooms to improve the performance of my Internet. They were a great team, very helpful with answering my questions and getting the installation done quickly.

I can't really rate as of now as he was unable to hook up the WIFI I found out after he left that Cox had two WIFI's hooked up. I'm sure that's what the problem was as I returned the item purchased not realizing what had happened. I also took one of the WIFI's Back which is how I found out what they did. The new one was not to be hooked up until I called COX why they did it I'll never know. Sorry I went to COX they were to delete the new WIFI I had left my Computer on but when I got back to the store the COX guy looked and there Tech deleted the wrong one so I had NO WIFI so I had to return to COX to get them to get the correct WIFI hooked up I have no Idea if I have lost anything due to COX screwup. I'm going to go ahead and rate the Tech as its not his fault what happened but I need I would appreciate you have the tech that came to my house to call me as he probable needs to come back but if he does I'll need to go get the wifi plug in that I needed but I want to make sure that what COX did is the reason that he was not able to install it and he's the only person that could answer since he knows what he was doing. If he calls me I can explain what took place and he can tell me wheather I need to go back and get the wifi wall plug in. Marina P. Malcolm

Geek Squad scheduled virtual visit for evaluation of poor WiFi in home. They recommended product, sent me online invoice for product, home visit & installation. Day of appointment 2 techs arrived wearing masks and shoe covers and with the eero equipment. They did the installation in less than 30 minutes, answered my questions and then were on their way. So easy and safe.

agent was awesome. Figured out what my issue was, and fixed it, and all has worked well ever since

Majestic my technician did an excellent. He set it up, was very thorough and answered ALL my question! He ensure no stone was left unturned.

The 2 agents from Geek Squad brought several different kinds of home WiFi mesh systems to my home and after doing a full analysis of the WiFi connectivity throughout my house, they determined that the Orbi RBR750 was the one that would work best. They installed the two Orbi pods and (for the first time ever!) I finally have decent WiFi in my home and it's made a huge difference in my everyday experience. I'm also looking to replace 2 very old TVs in my home with newer models, so while they were here, the team advised me on what they thought would be my best TV options and took measurements to help me determine the placement and size of the proposed flatscreen TVs. These two agents, Galo and Shayne, were both extremely pleasant, knowledgeable and efficient. They gave me their contact information and followed up with me a few times by email and phone after their visit to see how the Orbi system was working and to answer other questions I had about new TVs, etc. This was my first time using the Geek Squad and overall, I'm very pleased with the service I have received from them. I'm hoping to go back to the Geek Squad soon in order to arrange to buy and install two new TVs here in my home....

The agent that came to the house was extremly professional and engaging. He made sure I understood everything he was doing. He hooked up the cable box and checked all the devices needing connections. Most important he practiced staying safe from Covid 19 ... mask on, social distancing. great job

Gentleman was very thorough and gave me the information I needed and assisted with the WIFI information - I wanted to update to WPA3 and he was so quick to let me know that I was very secure with WPA2 and that WPA3 would interrupt my RING equipment and it would not work. He also helped me with my TV remote.

The agent answered all our questions and completely set up our new system as requested. He also left written information for us to have on hand should they be needed in the future.

Eric was tremendous, couldn't ask for any more than him. He did the install and couldn't do enough for me, asking me when he finished if there was anything else he could do. The install was great, the wifi is great! Glad i made the decision to upgrade my wifi and get it from Best Buy, wouldn't have bought anywhere else, being a total tech member really pays off with not only installs but also with computer tune-ups.

Wi-Fi appears to be working perfectly. Thank so much Jorge for finally getting it up and running. I had almost given up on the Orbi after all the hours I spent trying to install it and the 2 previous attempts by other Geek Squad. However, you came through. Thanks

The agents were knowledgeable and efficient. They also took time to make sure I understood how the mesh network interacted with my internet feed and each item connected to the network. They made sure every one of my devices was operating properly on the mesh network before they left. They were awesome!

Really helpful. Got something fixed that I thought could not be done. Answered a lot of questions and explained things so I could understand.

The tech came with a helper and had a tough time getting to the old modem. They untangled wires and determined what they had to do . After all this they started the new install. Completion was soon. After they proved their work they ask me to step in for detailed information on how it was to perform and lift me with a great experience that I would recommend to anyone. The tech was superior!

Wi-Fi set up with William to replace 5-7 year old modem and router met all expectations, once the router arrived by mail. Just difficult to get a timely appointment. It's been about three weeks, and everything works great.

Gave me my Wi-Fi back with in minutes also I told them I wanted to get rid of my computer,I mostly use my I Pad. They were kind enough to un plug the appropriate cords. I was very appreciative. I did yearly contract with them My wi-fi comes from printer. Thank-full for their visit. Vicki Coghill