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Customer Ratings & Reviews

SKU:
6929147

Customer reviews

Rating 4.7 out of 5 stars with 5813 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 5,813 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable agent who quickly solved my issue. Even went beyond and provided advice about an upcoming purchase from Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris is awesome Highly recommend!!! Very helpful & knowledgeabke!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was prompt, efficient and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was courteous, efficient plus respectul of my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad In home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value and piece of mind knowing you have someone who knows what they are doing putting your system together. Definitely worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer internet connection problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came because I could not connect my new computer to the internet. He gave advice which I followed and all worked out well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my WiFi extender.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very polite and helpful. I now feel comfortable next time I have an issue, knowing geek squad will be able to assist.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whole home nest WIFI installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats Geek Squad in-person expertise. I regularly use them for computer and phone issues. Always excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install eero 6 Dual-Band Mesh Wifi System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up of my in home EERO Mesh System was efficient and professional. The Tech agent was superior. Very happy with the result!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We Have Internet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved to a house in the mountains with no cell phone reception. The Geek Squad helped us find a system that works very well in all parts of our house. It's nice to be reconnected to the world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I get help when I cannot take care of my tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a number of tech issues I have problems solving. That is when The Geek Squad support personnel are invaluable! Their service installing and troubleshooting in my home has saved me time and money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad got everything working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad checked our google wi-go extender, reset the system, rechecked everything to make sure it was working properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mess net

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took the time to ensure the mesh net was set up properly and activated. He showed me how to use the mobile app and additional unit if desired. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big Joe & Eddie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big Joe and Eddie were great technicians. They solved our problems and they are great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set everything up. Works great. They fixed the problem I had with the internet dropping off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    J C was great. Made sure everything worked perfectly before she left and was very easy to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad quickly installed my home wi-fi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men that set up my system were professional, knowledgable, and prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Cancelled Grandson Fixed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was cancelled. I have not had to use my Geek Squad service yet but have always been a buyer at Best Buy. Nice, helpful people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Wifi setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Derek was so helpful, knowledgeable and answered all our questions during the wi-fi setup. He was very polite and professional. The best!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 3 out of 5 stars

    This was soso

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes he took out my old routers and put the new nest ones in. Made sure they worked and that was it. I finished hooking up to the wifi that he didn't. I might be or confused what the service comes with...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technician was friendly, efficient, and knew exactly what he was doing. The very definition of a true professional.

    I would recommend this to a friend