Customer Ratings & Reviews

Smooth process. Technician was very knowledgeable and gave me great advice. Will use this service again in the future.

My Geek Squad Agent Guthrie did an outstanding job from start to finish installing my new internet modem and router on 6 devices in record time!! He was friendly and patient, answered all my questions!

They are very nice, but they used the wrong attachment on the back of the TV and the wall. The expandable attachment.

THE GEEK SQUAD AGENT CHECKED ALL THE EQUIPMENT AND GOT IT RUNNING PROPERLY AFTER XFINITY DEVICE DID NOT WORK IN MY BUILDING

Getting help setting up my router or any other item purchased from Bestbuy because I have TotalTech is ablessing.

Geek Squad did an amazing job. Very professional and were very knowledgeable. The TV looks great.

The guys installed my internet very fast and explained the process completely. Very much appreciated!

We have been having Wifi issues James has been working with us to find a solution it is a slow process but he is methodical so I feel confident he will help us find a solution

Very knowledgeable about setting up my new modem, router & switch. He made sure everything was programmed & connecting right. Gave recommendations & advice given too. Very professional.

Even though we now have to have a home visit to fix our new TV, I was very pleased with the support and willingness to solve the problem.

Love that I finally have Wi-Fi throughout my house and my TVs work!! All of them so I can watch were ever I am in the house.

The agent did a prompt hookup of my printer that was always off line.

This service was part of a more complex installation. Installation was fast and efficient. Tested that whole house was covered by mash solution and it is working great for us.

The mesh wifi setup was done well and in short order. I would have liked a little more explanation as to the optimum placement of the router elements which would have given me even more confidence the best placement had been chosen.

Agent hooked up my husbands new computer..they had previously helped us transfer all his old files too!

The layout of my home prevented me from getting adequate wi fi in several rooms. The Geek Squad solved the problem, when Cox didn't!

Our Geek Squad tech, Chris Cotton, was excellent. His knowledge and expertise in setting everything up for us was incredible! We love our new Wi-Fi router!

The agent worked to add the mesh system, but were unable to complete it. They scheduled another appointment in two weeks.

I have never had a geek squad person come to my house that wasn't polite and did what was needed to be done.

Richard was a gem! He not only got my computer going, but answer a lot of my questions. As a senior citizen, he had a lot of patience with me, and I truly appreciated that.