Customer Ratings & Reviews

The agents plugged my WiFi routers into the wall and paired my routers for me.

I had a "mesh" router installed and it solved a lot of problems we were having with internet reception. No more slow downs and weak connections!!! Yeah. The Geek squad that helped with the install did a great job, so much so that I recommend our agent for a raise, and if that's not possible, please give him a pat on the back...he was from the Spartanburg, SC Best Buy.

The agent told me I did not need the new router I had purchased and then proceeded to get me up and running.

The techs installed everything and took the time to make sure it was working correctly. They didn't rush thru things and made sure my husband understood what they did. I don't really like where they put one of the devices but that is where my husband told them to put it and so it's not their fault. It just looks sort of cheesy where it is at.

great service by the Geek Squad team arrived on time on connected my wi-fi, very knowledgeable

The geek squad replaced our Wi-Fi boosters and our signal is back to being strong and dependable. Two great people did the work. They were efficient and knowledgeable. We hire geek for all our technology needs and have never been disappointed.

After 3 years of poor reception I finally bought the Goggle mesh system with three beacons and main one. The technician was about half an hour early which was good for me. He went right to work and knew where to place beacons. It was done quickly and I have strong service throughout my home. My problem was, I have a brick home and plaster walls. I am thrilled to have it working.

Luis did an outstanding job! He was able to discover that 2 of the wires were installed backwards on the wall mounted speaker control, which is why it wasn't working. He was able to quickly install the speaker selector and my speakers work great! He was on time, polite and courteous, and explained how to operate the speaker selector. Thank you Luis!

Mesh performance help and TV sound issues resolved by 2 Geeks who knew their stuff.

Charles was fantastic, he understood the problems we were having with our laptop wireless connectivity and diagnosed and solved the problem quickly.

Michael and Taylor were pros! They were efficient, professional, knowledgeable and caring.

The agents installed my network boosters (I really don’t know what they are called, that’s why I didn’t install them!) in three rooms to improve the performance of my Internet. They were a great team, very helpful with answering my questions and getting the installation done quickly.

Very professional and knowledgeable. Installing the mesh has made a big improvement.

The technicians arrived punctually; I presented the situation; they assessed the situation, and got me back in business as far as a reliable wireless router installation. I'm quite satisfied.

The work was 'done neatly and quickly. The systemwas effective and simple. .

I can't really rate as of now as he was unable to hook up the WIFI I found out after he left that Cox had two WIFI's hooked up. I'm sure that's what the problem was as I returned the item purchased not realizing what had happened. I also took one of the WIFI's Back which is how I found out what they did. The new one was not to be hooked up until I called COX why they did it I'll never know. Sorry I went to COX they were to delete the new WIFI I had left my Computer on but when I got back to the store the COX guy looked and there Tech deleted the wrong one so I had NO WIFI so I had to return to COX to get them to get the correct WIFI hooked up I have no Idea if I have lost anything due to COX screwup. I'm going to go ahead and rate the Tech as its not his fault what happened but I need I would appreciate you have the tech that came to my house to call me as he probable needs to come back but if he does I'll need to go get the wifi plug in that I needed but I want to make sure that what COX did is the reason that he was not able to install it and he's the only person that could answer since he knows what he was doing. If he calls me I can explain what took place and he can tell me wheather I need to go back and get the wifi wall plug in. Marina P. Malcolm

They installed our starlink system. It’s much better than what was there.

The 2 agents from Geek Squad brought several different kinds of home WiFi mesh systems to my home and after doing a full analysis of the WiFi connectivity throughout my house, they determined that the Orbi RBR750 was the one that would work best. They installed the two Orbi pods and (for the first time ever!) I finally have decent WiFi in my home and it's made a huge difference in my everyday experience. I'm also looking to replace 2 very old TVs in my home with newer models, so while they were here, the team advised me on what they thought would be my best TV options and took measurements to help me determine the placement and size of the proposed flatscreen TVs. These two agents, Galo and Shayne, were both extremely pleasant, knowledgeable and efficient. They gave me their contact information and followed up with me a few times by email and phone after their visit to see how the Orbi system was working and to answer other questions I had about new TVs, etc. This was my first time using the Geek Squad and overall, I'm very pleased with the service I have received from them. I'm hoping to go back to the Geek Squad soon in order to arrange to buy and install two new TVs here in my home....

Geek Squad scheduled virtual visit for evaluation of poor WiFi in home. They recommended product, sent me online invoice for product, home visit & installation. Day of appointment 2 techs arrived wearing masks and shoe covers and with the eero equipment. They did the installation in less than 30 minutes, answered my questions and then were on their way. So easy and safe.

Installed my 3 pack Eero and performance is great throughout the house. Brianna was the tech sent out and she was great - professional and very knowledgeable