Customer Ratings & Reviews

The agent was able to setup the new extended WiFi equipment, resolve some conflicts with the cable modem and extend the range and speed so that it can support an outside TV with streaming video. He went out of his way to make sure all the existing devices still were signed on and working before he left. Best $99 I ever spent!

The representative was very knowledgeable and was able to install my wi fi. He also gave me advice on how to use my laptop more efficiently. Before he left my house, he gave me his card and said if I need any other assistance please don't hesitate to call him.

Came out to move my wifi frm the basement to main level. Our wifi is old so it didn't make much difference. However...the Geek Squad employee was soo professional, smart, courteous, friendly and very intelligent. Explained things in such a way we could totally understand. Superb!

The technicians contacted us in advance and i told them what we needed. They recognized that in our situation we needed a slightly different setup. They went by the store and got what we needed before the appointment. Great service!

The two Geek Squad superstars helped us out when no one else could. They were terrific with their knowledge, kindness, and tenacity! After weeks of dead ends trying to fix a stubborn and tricky problem, our wifi was finally restored! Hallelujah!!!!

I moved into a new house and move my existing router and hub. I also had AT&T fiber installed which came with its own router. I'm generally able to set this up, but I kept running into a problem. The Geek Squad guy came in and was able to figure it out very quickly. Now I'm up and running smoothly.

I love having the Geek Squad service. As a senior I don't have the ability to fix all the things I need fixed, especially technology. They are always on time and get the job done fast. When my technology goes down, I can't get anything done. I don't know how I functioned before Alexa. Thank you Geek Squad!

The Geek Squad member installed a new router to service desktop, laptop, and printer to wifi throughout the house. It was done with dispatch, and tested to ensure proper operation. The individual was very knowledgeable. I am very pleased with how it us working.

Quick and easy installation. Our installer was on time and very patient and efficient. He answered all of my questions and even offered suggestions to help make my Arlo security system work better. He was very knowledgeable and helpful. I highly recommend the in home installation as it took all of my worries away.

The technician Mike set up a new router in my home and he did a great job.He was very knowledgeable courteous and friendly.He seemed eager to answer any questions that I had and he made sure that everything was working properly before leaving.I really appreciated that.He really seem to take pride in his work.I am definitely happy with the service and I highly recommend the Geek Squad!

The first router we purchased did not work properly, After it was installed, we discovered it would connect and disconnect from our network about every 10 seconds. After a few more problems, we finally got one working. Austin, who had been involved, was excellent. He is very knowledgeable and efficient.

My experience was superb and I am very happy with the whole experience. The agent was professional, knowledgeable, installed the new WiFi system and resolved all the issues that I had for years. I am a very happy customer.

Geek squad was terrific. They set up our new system easily, answered all of our random questions, were super patient and noted all of our network information on a master sheet. We never felt rushed and they explained things in a clear and concise way. Totally worth it.

Easy, easy, easy, and that's saying something for me. LO l, this is easy to set up. It's easy to use, it has a low profile. It's not all in your face. It's small and tiny, you'll love it.

Installed my 3 pack Eero and performance is great throughout the house. Brianna was the tech sent out and she was great - professional and very knowledgeable

I replaced my WiFi Router with a new unit with 5G band several months ago. This caused a problem with several of my older appliances. They wanted to communicate over 2.5G but couldn't because of being blocked by 5G, for whatever technical reason. My Water Heater, Stove, and Solar controller couldn't connect to log in and report their status. This was annoying, especially with the solar, as I couldn't monitor my daily usage. Finally called Geek Squad, They were able to come out the same week, and the technician was very knowledgable and helpful, especially as the dispatcher couldn't/wouldn't take the full details of the problem, so the technician came in blind basically. But the technician was basically able to reset the router, turn off the 5G, help me reestablish communication with my stove and water heater. (Wasn't able to reestablish comm with solar controller, as the solar support determined the controller was bad). And the technician was able to do all this on her phone, without a laptop. And a one hour job had turned into a 2.5 hour job. In the end I was very happy with the support and results.

The agent told me I did not need the new router I had purchased and then proceeded to get me up and running.

Made it so easy. No stress. Briana was so professional, expedient, on time and made the work look easy. She is extremely knowledgeable and knows how to trouble shoot. In less than 3 hours we had the news router system, computer and printer set up and all other devices working

Ed and his partner were very professional and knowledgeable which allowed them to install my new Wi-Fi in a very short period of time and it works perfectly. Hopefully it will continue to do so. I thank them both very much.

By the time we received our installation service, we had figured out most of the set up, yet having knowledgeable advice and reassurance was worth the investment. All of our questions were thoroughly answered as well as plenty of additional suggestions and reccomendations specific for our particular situation. Our complete satisfaction was certainly the agenda of the Best Buy network installation technician who assisted us.