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Customer Ratings & Reviews

SKU:
6929147

Customer reviews

Rating 4.7 out of 5 stars with 5756 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 5,756 reviews
  • Rated 5 out of 5 stars

    Helpful and Adaptive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan did a great job of rescheduling for us and got everything in working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful for Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been having Wifi issues James has been working with us to find a solution it is a slow process but he is methodical so I feel confident he will help us find a solution

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time with Geek squad. I always thought it was too expensive. Not so. Professional and they don’t treat you like you are less than connected . I can’t say enough good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional. They talked to us about everything they did and how the new system works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was helpful, courteous, knowledgeable and had WiFi restored in record time. Bravo for a job well-done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent made sure my system was working and answered all of my questions. He was not in a rush and was very knowledgeable. I’m impressed!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Streanlined but had some - resolvable - issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up our security aystem and wifi. They were helpful and willing to address any concerns, but there were some communication challenges because what was ordered by the consultant couldn't be seen by the staff who installed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my mesh WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was on time, prepared, very polite, knowledgeable, thorough, and explained everything, answering all questions. The mesh system works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous and knowledgeable. Excellent customer service, Josh is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI system problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were capable and professional in getting our WIFI system up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, and the range of the system is perfect! We are very happy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Networking setup was painless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was part of a more complex installation. Installation was fast and efficient. Tested that whole house was covered by mash solution and it is working great for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad provide great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad tech was professional, took time to explain what he was doing, gave us options for our needs. End result is he took care of our problem !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easiest set up new of Mesh WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician set up new of Mesh WiFi. The technician explained everything to us and helped with transferring electronics to the new WiFi server

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Richard got my computer running quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was a gem! He not only got my computer going, but answer a lot of my questions. As a senior citizen, he had a lot of patience with me, and I truly appreciated that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to our new house and setup everything for us [TV, network, modem, router] and we have not had any issues since. Couldn't ask for anything more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek installed router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up a router for three rooms of my home.. He explained clearly what he was doing and why and patiently answered my questions .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    got my cpu up and running and all ty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes is great service to my cpu thanks and got done fast and accurate and was good service and all went ok and was good and fast and accurate thank

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Always Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The problem ended up being the outside Comcast cables. However, I always depend on Geek Squad knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home office set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super knowledgeable, polite and prompt- highly recommend them!

    I would recommend this to a friend