Customer Ratings & Reviews

Dishwasher/microwave install. Tech called when he was 20 mins away and showed up right on time. Wore face masks the entire time. Have used Best Buy and Geek Squad in 2 different states and 3 different houses, Salem Store are the most pleasant, friendly associates by far.

The tech set up our new router net and helped get our multitude of devices reconnected. Fast, friendly and professional. Worth the cost.

Agents were vey respectful and on time. I am happy with the service.

The Geek Squad agent installed a new Wi-Fi setup & did a fantastic job. He was quick & efficient. He was very pleasant & answered some computer questions I had.

Geek Squad are friendly and professional. They needed to leave to get an additional part that they did not have. They also made sure that I understood how to work the equipment.

The geek squad replaced our Wi-Fi boosters and our signal is back to being strong and dependable. Two great people did the work. They were efficient and knowledgeable. We hire geek for all our technology needs and have never been disappointed.

The Agents showed up on time and went over my setup from top to bottom. We all worked together to make things complete. It is a very large system and we will have at least one, maybe 2, more visits. We have 3 buildings on an acre and a half to connect with wifi nest mesh and a few other things.

Geek Squad agent, Andy, listened carefully and addressed all our questions and concerns. He worked quickly to install a new tri-mesh system that we were hearing good things about and made sure that everything was up and running to our satisfaction. He did the installation and set up of our new tv and modem last year with the same excellent service

The geek squad agent was able to tie our wifi together with extensions and improved our system . We are very pleased with the results.

The person who came to set up my WiFi was professional and extremely knowledgeable. I would definitely have Geek Squad install future needs

Utilized the Geek Squad on-site home service to setup my new EERO Dual-Band Mesh Wi-Fi 6 System, to be linked to my Verizon Router. The Geek Squad representative showed-up On-Time, was very attentive and took care of all the requested tasks. A very positive experience!

Cassie did a great job installing the new tower and making sure it was functioning. She took time to show me how things worked and ensure I understood the operation

In the past, I've experienced horrible customer service when dealing with installation technicians, but the gentleman who came out to do our install was extremely professional. He went above and beyond to help me in any, and every, way he possible could, even when he had to attempt to gain higher level technical knowledge from his Tier II technicians so he could further help me.

The service techs connected are new H P Ènvy 6500e series to our new H P Envy X360 Laptop. The printer gave them a lot of trouble connecting but the stayed right on it until it was connected right, couple of hours.

Tyler, of the Geek Squad, was a lifesaver! Though our needs were beyond what Best Buy could provide--(We hoped for a point-to-point bridge to send our wifi to another building across 100 yards.)--He was at least able to connect our TP-Link Extender to our in house internet. We were then able to simply aim the Extender at the far bldg for minimal signal, which is a start. His ideal solution was to bury ethernet cable across the divide, but that isn't practical for us. In the meantime, I will continue researching a way to amplify the signal. Thank you, Geek Squad, for the basic set up!

The gentlemen who came and installed our WiFi booster were excellent and everything is working great. They did not leave until all items that worked off the WiFi were updated and working and made sure that we understood how to work the system.

while installing my wi Fi system they made adjustments to my phone on maximizing the Wi Fi. Very appreciative of their work and attitude

Our Geek Squad professional was amazing! He did the installation and explained everything to me. He was very knowledgeable and he answered all of my questions.

The installation was outstanding. The service person took the time to set up the system throughout the house. He made sure it was working properly in each area and took the time to answer all our questions. We were very pleased with his patience, knowledge, and the outcome was that we have a great WIFI system now!

The Geek Squad guys were fast and very professional. They knew exactly what to do, and they answered every question i had. I was very pleased with the installation.