Customer Ratings & Reviews

The agents mounted the TV and answered all questions. They also explained things that we didn't even know to ask. We thought we might need an antenna, but they showed us that we didn't. I love the Geek Squad service no matter where we are at. Always helpful, professional and provide great service.

Andy did a tremendous job setting up our new laptop, eero wifi router and printer. Quick, easy, with no issues. I would highly recommend him and this service to future customers!

The agent updated/expanded the Internet capability in our home. Tomas arrived on time, was very easy to work with, explained clearly what he was doing, answered all of our questions, and then checked that all of our devices were reconnected and working correctly.

An employee from the Geek Squad came to our home and installed a new router for our wifi. They were on time, got right to work and when finished checked all of our devices to make sure everything was working properly. Geek Squad are the people to call!

I am a senior and when I needed someone to install a new router Geek Squad was there for me. Truman (the gentleman the helped me) was great. He explained what he was doing in easy language and answered all my questions

I work from home and spend a lot of time on video calls. I have a separate office that sits about 50 feet behind my house. This system has increased my speed and productivity. It's offers fast, seamless calls.

I have minor tech skills but why suffer the frustration of setting up multiple devices on a network if you can afford having someone who can breeze through the process and make it look easy. The technician was professional and very nice to work with answered questions and updated our numerous devices so quickly. I really recommend this approach.

The agent took care of my Wi-Fi, increased my Wi-Fi coverage in the house, and was a great help in answering our questions. He even helped us with the set up of our fire TV so that now we just need one control to access broadcast tv.

best buy reps did an outstanding job installing the wifi. kept it clean and looking good. explained how it works and how to set-up.

The technicians arrived punctually; I presented the situation; they assessed the situation, and got me back in business as far as a reliable wireless router installation. I'm quite satisfied.

Tech. installed my new HP all in one, as well as our new Netgear 1600. He explained everything as he was proceeding through his task. Set up our HP printer to the new computer and walk me through some of the software. He was very courteous, very patient and very professional.

Kamryn was so knowledgeable and very professional at our appointment 03/02/22. He was training Thomas, and explained procedures to him and to us. He successfully installed the WiFi mess system, and answered some questions about my new MacBookPro.

I had someone come out to setup a new modem/ router. It ess purchased from T /Mobile , and not Best Buy. The person was a little skeptical, but , was able to set everything up in about 30 minutes.

For *years* I have tried to get good wifi coverage for my folks' home with no success...including multiple failed visits from their cable company who were fond of selling services but never actually testing that those upgrades actually worked. In the room where they needed wifi the most, their internet speeds were 12-15 Mbs. Daniel from the geek squad came out and was *outstanding.* He set up a mesh wifi system, explaining each step and the reasons behind it. Once active, he went around and tested every wifi connected device to make sure it was working properly. Now their internet speeds are 500mbs + and my elderly parents don't have to go outside to use their cell phones. We could *not* be happier.

This turned into a TV STAND SET UP WE STILL NEED TO ADD ONE MORE PIECE OTHERWISE IT WAS AN AWESOME EXPERIENCE I HAD SPOKEN TO 3 people re the change of plan so time was all mixed up. Everyone is helping get this done!

Tech was friendly, pleasant and knowledgeable. Took his time to explain things. Did an excellent job

Excellent and very knowledgeable. .

We have had a few Geek Squad Workers here this year & in the past. We absolutely are thankful for their help, knowledge and assistance. All has been taken care of by their professional knowledge. Very respectful as well.

My technician assessed my situation and provided options and his advice to solve the issues. He was very knowledgeable on the installation and operation of WiFi systems - he had a very positive and amiable personality and was very communicative regarding arrival times and appt. Confirmations.

Charles was fantastic, he understood the problems we were having with our laptop wireless connectivity and diagnosed and solved the problem quickly.