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Customer Ratings & Reviews

SKU:
6929147

Customer reviews

Rating 4.7 out of 5 stars with 5758 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 5,758 reviews
  • Rated 5 out of 5 stars

    Greag Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job connecting my devices for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed router easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up outdoor router to get better reception in our outbuilding. Did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confused

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was pleasent and knowledgable. Explained things at my level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up modem/router quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician Kent was very helpful! He was courteous and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wi-fi=set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and took time to answer questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing eero pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job installing mesh WiFi system. Connected all devices with great coverage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Network

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    yes, he was very helpful, courteous and held my hand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    high quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and efficient concerning wi-fi connector. Thank you and bless you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hire the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful and professional. Go out of the way to fix things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service Overall !!!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed the great customer service and the hospitality was off the charts !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and courteous.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew what he was doing and was very professional....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was great and they are always on time which is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job of connecting the devic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good. The connection went from poor to good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed a new wireless router in our home, very good job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installed my router and set up my wifi `in a very professional manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Geek Squad service installing my mesh system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was very knowledgeable and quite helpful. I love the GEEK SQUAD!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Getting frustrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems that as one thing gets fixed another thing is wrong. I am always asked "how old is your computer?". I bought it from Best Buy - May-June 2021. Getting frustrated. The first agent will attempt to fix it then refer it to an "advanced" agent. A couple days ago they blamed my issue on Xfinity - but the new issue today is different and the Geek could not figure it out.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Him WiFi setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a quick effective setup of a new router. Answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He went above and beyond. It’s working great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad set up my new modem and router and made sure I was happy. Well worth the cost. Thxs

    I would recommend this to a friend