Customer Ratings & Reviews

Polite representative, but not terribly helpful in resolving how to strengthen a Verizon mobile phone signal.

Nice young man; worked to find best places in the house to set up the system so it worked well.

technicians were able to identify the problem with our computer and fix it on the spot.

Agent was informative and helpful in explaining why equipment needed to be updated

Installer was knowledgeable and friendly. He also proposed new ways we could boost our signal.

I always have a great experience with Geek Squad!!

The technician arrived an hour after the window given to us. We waited and waited with no communication which wasted our afternoon. Once he arrived, it took him only a few minutes to do the job and job done well.

Excellent service reviewed all our devices and adjusted them

I have not needed the service of the Greek Squad and do not feel I will ever use them.

The tech came out and did a good job, but was unable to answer questions relating to th

We had Jeff install the Orbi system very knowledgeable and patient extended our WiFi to our barn

The agent was quick, perhaps I felt a bit rushed but he did all he was asked.

Agent replaced our wi fi device. Installed the eero pro 6. It appears the agent wasn’t aware that the eero is itself a router. Our home wi fi network already had its own router. This resulted in many frustrating days of disruption, failure of wireless printing and lost signal. The agent apparently didn’t understand the reason for the problem. We had to call eero tech support and they immediately solved the problem by having us remove our home Cox router and replace it by a modem. This solved the problems. Geek Squad agent was nice and friendly but was unaware that her installation couldn’t have been successful as long as there were 2 routers instead of one.

There were two different geek squad visits, one to assess one to install. We agreed to the proposal, when the installer arrived, he said the modem and switcher were not correct for our home. The right one would cost more. I gave up and settled for a wifi booster.

Had issue with wireless devices giving "Connected No Internet" message. Exhausted internet searches and decided to try Geek Squad. First agent had limited experience beyond unboxing a router. He admitted as much and called a couple of other agents for advice but could not resolve issue. Second agent did try a few things but none of those worked. He did give his number and responded with a few more ideas but ultimately we agreed best course was to replace router with a different brand. Worked fine since. I'll give 2 stars as both agents were very friendly and legitimately felt bad about not resolving the issue. Also Geek Squad supervision followed up after to get my concerns. I am willing to give them another chance in the future.

Knowledge rep and tech BUT i would not pick them again. I needed ethernet ports in the house. So i had the Geek Squad do it. Its been nothing but trouble. Tech drilled through an electrical wire and shorted out an entire wall in the house. Firmly stated that it was not their fault because he would have known. Finally got the wall fixed from a claim. But the internet quality is poor. Disconnects and low mbps.

Upgraded my mesh system in store after initial purchase and appt. arrangement. . I was advised they would communicate to the squad re equipment upgrade. I asked if the installer would check to make sure they brought the right equipment I was told they would look at the note. They did not look at the note and came with wrong equipment. Next appointment in two weeks forward. Unfortunate miscommunication. This one experience is not representative of the excellent geek squad service I’ve had in the past.

The TV was mounted and set up and is now working fairly well.

I bought wireless router, requested it be hooked up and hooked to smart TV, the technician hooked it up, but had to go to Spectrum to learn how to hook it up to TV. to me, it was not worth the $100 charge for the geek squad. Probably will not use them again.

This was helpful, but not necessarily needed as they led us to believe.