Customer Ratings & Reviews

The geek squad came in and recovered our password quickly.

Got it setup yesterday. Good so far. Buffering on my cameras less.

Some confusion but overall able to point me in the right direction.

Pleased with the work and equipment! Advise was good as well!

Great TV . great picture and wonderful simple intuitive remote

The agent did not properly reconnect the cable feed. That mistake affected my neighbors sevice.

The tech talked to me told me my options and asked if I needed further help

Very courteous did his very best to show me how to use product

Terrible service. Waste of time. The tech who arrived did not do their job at installing my new router, they just connected the new one I purchased to my old one and left a mess, including broken and torn wires that were supposed to be replaced from the new router. I had to reschedule an appointment after already having taken a day off work to be there for the tech, and they cancelled my second appointment THE DAY OF without any prior communication. I had to call to request a refund, and it has been over two weeks and I still haven’t received it. You would be better off finding someone local to help you install your WiFi than go with geek squad, very unprofessional and very disappointed.

Had a number of issues we needed help inside our home with. Because our TV’s and laptop are around 5 years old. They are considered out of date, and not able to do the things we needed help with.

Relied on the techs to evaluate and setup and relocate equipment for optimal use. They did not do this and the system crashed completely because the router was not at fault but the connection that later caused the router to fail leaving me without WiFi for 2 weeks. It caused to lose 5 jobs, When you are self employed this is critical since most of my clients pay $$$. Compare that to 0. I still believe the equipment that I had purchased was a better option at a less cost. They also did not fully explain how the hub was supposed to work nor why they app was supposed to work. They did not explain the security feature either.

They were unable to fix my problem. I had to bring the computer to the store. Ended up doing some research on YouTube and found the problem

the tech support is great technician, very friendly and knowledgeable.

The agent immediately to,d me I bought the wrong router. I had already had an extensive discussion in store with Sam, a guy who understood I was upgrading my previous router and would probably NOT need a mesh router. It took quite a while for this tech to get the router working, but he did do a good job on the TV.

The TV installation was fine. The Wi-Fi hook up left me with no Wi-Fi and the rest of the house. Christopher came a couple of weeks later and reconnected me. He did a superb job!

Very knowledgeable technician, diagnosed and solved problem quickly.

Fixed my wifi issue and issues with TV remote.... Good job!

Product were knot needed, would not help my problem

After 4 weeks to get our wifi on line and 6 weeks, failing to get our Blink security back on line, we are returnimg new netgear tomorrow.

Never showed up - Geek Suad sucks. Never trust either Best Buy Or Geek Squad. I hope this company goes out of business