Customer Ratings & Reviews

The tech talked to me told me my options and asked if I needed further help

Very courteous did his very best to show me how to use product

The connection of the router went smoothly. HOWEVER, every time I get ready to use my computer, I have to re-connect to the network. That is a bit of a nuisance.

the tech support is great technician, very friendly and knowledgeable.

Very knowledgeable technician, diagnosed and solved problem quickly.

Fixed my wifi issue and issues with TV remote.... Good job!

Product were knot needed, would not help my problem

They were unable to fix my problem. I had to bring the computer to the store. Ended up doing some research on YouTube and found the problem

Relied on the techs to evaluate and setup and relocate equipment for optimal use. They did not do this and the system crashed completely because the router was not at fault but the connection that later caused the router to fail leaving me without WiFi for 2 weeks. It caused to lose 5 jobs, When you are self employed this is critical since most of my clients pay $$$. Compare that to 0. I still believe the equipment that I had purchased was a better option at a less cost. They also did not fully explain how the hub was supposed to work nor why they app was supposed to work. They did not explain the security feature either.

Had a number of issues we needed help inside our home with. Because our TV’s and laptop are around 5 years old. They are considered out of date, and not able to do the things we needed help with.

I had three appointments cancelled after I'd change my plans and also returned home early from vacation for one of them. Two were cancelled the morning of the appointment. I'm also unhappy that I prepaid $240 for this service and only $221 was returned to my credit card.

The TV installation was fine. The Wi-Fi hook up left me with no Wi-Fi and the rest of the house. Christopher came a couple of weeks later and reconnected me. He did a superb job!

The agent was hassled about time. He greeted us with the fact that setting up the WIFI portion of our order was not included in his job order; he explained he was over booked for the day, however he would do the set up, which he did. The experience did not inspire confidence in our purchase/advice from start to finish.

they make numerous calls to remind you of your appointment.

GK SQD GUY CAME. NICE. SMART. FAILED TO RECOVER MY OLD EMAIL SITE. FAILED TO GET MY COMPUTER TO "TALK TO" MY COMPUTER SO CAN PRINT! CHARGED US $50. He told me to go online with GK SQD. CALLED GK SQD ONLINE, THEY HAD COMPUTER AND COPIER WORKING, BUT IT STOPPED AFTER 5 MINUTES. NEIGHBOR GIRL (15 yrs old) CAME OVER AND HAD COMPUTER AND PRINTER "TALKING" IN 2 MINUTES FOR FREE! She taught me how to do it quickly. Still don't have my old email site back. It's still out there gathering thousands of email hits. What do I do now? We paid the $200 annual pmt plus the $50 pmt for GK SQD guy to come out and not get anything done. Please help us. What do we do now?

Excellent service. Helpful and informative service people,

After 4 weeks to get our wifi on line and 6 weeks, failing to get our Blink security back on line, we are returnimg new netgear tomorrow.

The agents connected & mounted our devices handed the remote and said this is how it works! We have no idea what we have much less how to work them. They were in hurry to get to next customer! Too much work, not enough time for employees to show customers how things work!

System works very good and I 'm very happy with it

Service advisors arrived on time but were rushing out the door in 15 minutes. Knowledgeable advisors with average attitudes, but poor social skills.