Customer Ratings & Reviews

Service advisors arrived on time but were rushing out the door in 15 minutes. Knowledgeable advisors with average attitudes, but poor social skills.

The agent came in walked about 3 yards into the house and then explained he had a lot to do and would not be able to fool with such a small job and with that he left! That is what I thought, pretty crappy. I should have been here but he should have treated my wife with the same respect he would have given me.

they make numerous calls to remind you of your appointment.

GK SQD GUY CAME. NICE. SMART. FAILED TO RECOVER MY OLD EMAIL SITE. FAILED TO GET MY COMPUTER TO "TALK TO" MY COMPUTER SO CAN PRINT! CHARGED US $50. He told me to go online with GK SQD. CALLED GK SQD ONLINE, THEY HAD COMPUTER AND COPIER WORKING, BUT IT STOPPED AFTER 5 MINUTES. NEIGHBOR GIRL (15 yrs old) CAME OVER AND HAD COMPUTER AND PRINTER "TALKING" IN 2 MINUTES FOR FREE! She taught me how to do it quickly. Still don't have my old email site back. It's still out there gathering thousands of email hits. What do I do now? We paid the $200 annual pmt plus the $50 pmt for GK SQD guy to come out and not get anything done. Please help us. What do we do now?

Hi! The staff was cordial and kind. however, our system is not working properly. Every time we turn the TV off the surround system gets booted off the system - same with Direct TV

Excellent service. Helpful and informative service people,

The agent came out, but was in a hurry to leave because of another appointment. I’m glad they lowered the price with the protection plan, but now they don’t spend the time with you.

The in home service for set up took more than one visit to have it completed. But the last person that came out was excellent. If the geek squad had more tech like the last person that came over the service would be excellent. As far as the home service or buying the tech package I would think long & hard prior to purchasing it. The stores & geek squad have some qualified people . In general my experience has been that there are less qualified people as oppose to qualified. If you are like enough to have a store that has really good knowledge people than you be getting very good service.

System works very good and I 'm very happy with it

Can’t rate, returned the device…………..,,,.,,,,,,,,,,

Ryan was a cool guy. Informative. Respectful. But I am not tech savvy and my system in my bedroom just keeps buffering all the time. Even reset the whole thing and and still does it. Really annoying and not getting my money's worth.

I did it all myself. This is the 2nd identical TV I have purchased this year, as 2 older Insignia T.Vs lost their pictures first, then their sound. Toast!

Good item and excellent price and customer service

The tech agent did reset passwords but was not helpful in explaining what he did or could not do to ensure that it was at max protective meaning that my smart devices could not be hacked by known or not known individuals.

came very late and could not do anything for me, item needed a smart phone to set up and do not have one, but at least they came.

Technician was very nice, but overall the visit was disorganized, despite setting up what we needed ahead of time, technician was unprepared for what needed to be done, required a second visit

Still waiting on part to finish install. Have stopped in store and was told someone would get back to us, but still waiting.

Having trouble with my computer. Arranged for computer agent but received a “tv” person. He was unable to help so cancelled. Status Quo

The sales person did a good job of "pitching" this service and got me to pony up the dough, but when it was all said and done, I probably could have set up my router and modem myself...

None. The Geek did not fillow what was instructed to do after I paid money for the services. No call no shows on the date of the service until I called. Waste the time to wait for the responses.