Customer Ratings & Reviews

Wasn’t what I expected but did the trick I expected more nerd talk n in depth answers to my questions

The installation was incomplete. The agent said he would contact Magnolia rep. because he wasnt familiar with my Sony Bravia or receiver. I am a total tech member who purchased thousand of dollars worth of electronics and support has been non existant. Frustrating to say the least.

If you really aren't tech savvy then this service would be needed. Honestly though, it's a very easy 3 step type installation.

Did not provide service expected after reading your promtional material. I was very dissatisfied with work completed .

The set up didn’t seem to do much… I am in a remote area and nothing works very good

Need tech to return, performance lacking. Especially with WiFi smart tv amazon prime movies, and WiFi reception on first floor

The geek squad service was satisfactory. The agent however was not as qualified as should be as a geek squad representative of Best Buy.

TVs are ok but the Geek Squad is a unmitigated disaster worse service team in the world

Received a bad Luxul unit. Waiting for a new one. I hope they bring it with the rest of the install. Half of WiFi is not a party...

When I first called for support the response was "it sounds like wifi". I was scheduled for appointments, but they failed to show up. The second appointment, service order 85286507, the appointment was for 2pm. I took off work to be available. I received a call at 11:30 asking if the Geek Squad could come in 15 minutes, I said I would be home by 12:30 and he refused to accommodate that or or the scheduled 2pm. He said it sounded like an antenna issue and hung up. I still have issues with my third tv. I was charged for 1 year of support and am extremely disappointed that the problems with 2 sets were not resolved. The rating is less than poor, it was techs that refused to meet the designated appointment times, one even telling me that there have been changes and issues are resolved by phone and even that was not provided.

was not easy to connect to right people for help'. I was transferred 5 times to different department and finally got disconnected.

The service did not help solve my problem. Still have the freeze frame or time out on the TV picture.

Filter recommend a portal for Sonos. Now delayed for two months.

The Technicon knew his job but was not very good at explaining what he was doing, I had to ask multiple questions to understand what was going on.

Agent installed TV and soundbar. was not able to school me on operation and functions of products.

Cody finally finished the job very successfully but was a bit impatient with us.

Until 3rd personal visit by another tech. Problems were primarily with Orbi setup and not making sure things worked before moving on to another job.

At least you did acknowledge an appointment. This IS NOT AN IN-HOME WIFI SETUP. This visit is to help setup the network in a business office. Please sent a qualified person.

They showed up to extend my wifi system but just insisted i work with the local cable company to resolve the issue. Not much help.

Serves the purpose, but its rather pricey for the quality and what you are getting. Batteries dont seem to last very long and view is too narrow for a phone.