Customer Ratings & Reviews

Previous installation services have been excellent, not sure what happened. The technician did not listen or didn't understand the questions my father-in-law asked. He was not thorough in his explanations and did not walk him through the use of the product. Just disappointed this time!

Horrible! Geek tech said he was not a computer expert. I had to call Cox to set up my Router/modem because he didn’t do it correctly. Cox told me I didn’t need the cable that he told me I had to buy. Clearly I wasted $175.00 for nothing.

I’m very happy with the products I purchased BUT paying the $199 for a year of ‘Geek Squad Tech Support’ was a GIANT MISTAKE! Basically all my ‘in home expert technician’ did was open the boxes and Asked Me “Where do you want them plugged in”. Essentially I got no added value of the install versus self installation, as any knowledge of how best to set up my 3 pod network for maximum coverage/efficiency by the installer was Totally Lacking! Then when I canceled my yearly subscription before the 30 day ‘trial period’ had expired, BestBuy ONLY REFUNDED $50 of my $199 yearly subscription, telling me that they had to subtract the costs of $150 from my $199 total paid in order to cover “the expert home installation” services I had already received!

None. The Geek did not fillow what was instructed to do after I paid money for the services. No call no shows on the date of the service until I called. Waste the time to wait for the responses.

My internet has worked properly since the tech installed my new router on the same day he couldn't install my Ring. I have been with the Greek Squad since that time and even spent 4 1/2 hours on the phone with them but my computer still have issues.

quick job on install I asked a couple of questions they said all tvs are the same

Never showed up - Geek Suad sucks. Never trust either Best Buy Or Geek Squad. I hope this company goes out of business

My printer hasn't worked since the router was installed. Geek Squad was called and I spent 4 hrs with a gal that tried her best to correct the issue with no avail. The next day the printer worked but has been off and on ever since the new router was installed. Any suggestions??

William Hart told me I needed a new power cord so I went and bought one at Best Buy only to have Joey tell me I bought a 60 something and needed a 150 something. So I went back and switched. It still doesn’t work and my issue has been marked as complete. I still do not have access to my computer and am extremely frustrated. I can’t say William or Joey did their job correctly yet I still paid a fee for them to do the work.

I had total tech in my house to reset my new internet router and sonos systems. I even tipped them $50.00. after they left I noticed my Theatre system we will just say was broken. When I called to get someone back, Victoria customer representative told me that they had no one to come back to fix my system. I called another theatre company to come out and service my system..until they come my theatre is broken! Best buy spends more time authenticating who you are when you call in than they spend trying to service your problem. I spent over an hour on the phone with three reps who transferred me to someone else each time they asked me the same questions verifying who I am. Its like they hope to upset you off so that they wont have to service your equipment!

Worked on wifi problem, did not solve problem! I fixed myself a week later.

There was an issue connecting to my xfinity wifi. While Geek Squad agent verified that xfinity had both a 5g and 2.5g account, but my computer could not connect to either. Called Xfinity again. That agent solved my issue, not geek squad. Their agent suggested I buy a wifi adapter. It worked.

The agent attempted to connect wifi service and worked temporarily. I figured out that I could use an extender to access my wifi. I thought the geek squad agent would advise me to use extender instead of attempting to connect an ethernet cable. I just gave away the fee for nothing.

horrible experience. I bought a top of the line router/modem with the goole mesh network. I spent close to $500. I booked the appointment a month out. I was given a 730 to 1200 time which i thought was extreme but, okay thats fine. The day of the appointment the technician called me at 830 said he was on his way. I had a xfinity system which worked fine I was just looking to stop renting the equipment. The tech was there 4 hours and could not get the modem/router to work. At 12 he said his time was up he had to go. He left me with no internet at all and nothing working. I am very, very disappointed and will never use Geek squad. I paln on canceling my total tech support and never using them again.

When cancelled I was pleased fee paid in advance was refunded right away.

THEY TALKED TO COMCAST FIXED MY SPEED/ SEPARATED THE BANDS AS PER COMCAST.

Not great since this was a re-do it appeared they appear they were in a hurry T

Geek Squad has been awesome up until I set up a in Home WIFI trouble shooting. In home consultation was good, was told if I had any problems he was my contact. Texted four or five times and then had to call the store and cancel orders. I would Not Get in Home Install either. They called fifteen minutes before they where schedule to arrive and canceled, rescheduled and I called the day before only to be told that was scheduled then canceled fifteen minutes after it was scheduled. No one could tell me why, and they didn’t seem like it mattered. The people who schedule and you speak to over the phone have No customer service!!!!!!!!! VERY DISAPPOINTED IN GEEK SQUAD

I'll make another app, they could not transfer my music to my I pod

they did it but every day I have to re log on to wi fi????????????????