Customer Ratings & Reviews

Had them install wifi and a few other things. Totally messed everything up. I run my business out of my home and I couldn't use any of my devices connected to it. Ended up picking up new equipment from my local provider, did a self install, and pretty sure since i couldn't use the modem i purchased from best buy, that they fried it because everything worked just fine before they did install. I only wanted to upgrade to the best of the best and it ended up costing my business lots of money cause it wasn't installed correctly.

Never showed up! Was sent text saying they were 55 minutes away and they never showed. Product was delivered following week. When called from customer service my wife and I could not understand a word they said as seemed to be speaking another language. Would not provide manager or someone who spoke English

My expectations were set to a higher level than what I paid for. Nothing was done any better or more than what I could do. Not worth the time or effort or $$$. Total let down.

The scheduled installer never came. Went to see about refund, but that has been delayed. I had to leave USA on business but my son has had no word from Best Buy yet. They told me they would call him the next day.

At 10:43 a.m. Thurs. 7/8/21 I received a call from Jake Sanders of Geek Squad. Said he would be here at 12 noon. At 12:45 p.m. I called him back and he said he was on his way. At 1:53 p.m. he drove by the house, I sent a text to him and told him to come back I would be out waiting for him. He walked up with an attitude, didn't say sorry for being late, or for not calling. Asked why he was here because it wasn't on his work order. I showed him what I needed, He said he couldn't do it. Was gone by 2:06 p.m.

Evidently I asked for the wrong type of service (I was not able to speak to a person!), and the technician was not able to work on my problem. He spoke with his supervisor and I understood the charge would be reversed if I went to the store and had the Geeks there help me with my problem, which I did. Now, after I had long since forgotten about the original issue, I am being charged for the service call which was not at all helpful. I would like this charge reversed!

Asked for solution on getting WiFi throughout house and garage. Recommended fix that would cost over $2000. Did more research and found solution with mesh system that cost less than $1000.

On July 1, I purchased a google wifi system online with an installation service. The purchase was made on the basis that the technician would pick up the unit from the store for installation. On July 11, the technician arrived installed the service and much to my surprise stated that he needed to be paid for the item rushed out before I could call the store. Therefore I paid for the item twice. I assume this whole situation was because the technician wanted a commission on the purchase. I have called 3 times, given the runaround and finally put in a dispute with my credit card co for it.

We ordered this outdoor tv & sound system in November 2021 and it still isn’t working.We’re very dissatisfied with Best Buy’s tech department

Eero not good. Plus Best Buy wouldn't give refund on the $150 Netgear extender which didn't work because I had it over 20 days (hoping it would work) and it didn't work. Eero isn't much better.

This service was never performed for 30 April 2021. This service was performed 19 May 2021. Why was I billed twice? In addition I received an invice for $399 for 3 years of Geek Tech Support and after I purchased the service contract I had Geek Squad do Computer Tune-Ups on both Desktop and Laptop Computers then I noticed the Software keys which I downloaded disappeared.... So yesterday I did not contact Best Buys to updated my computer memory sticks for fear of getting billed twice or whatever.

Agent that went to my house did not know how to install the router’s VPN advance feature which is the main reason I booked the service. I also briefed Best Buy in the service notes regarding my needs. Then agent failed to follow up with a resolution which he promised while on duty. As a result, the experience was poor and I would like my money back on my GeekSquad subscription.

Agent was unable to fix problem. Technical ability was poor. Was to come today to make another attempt to install a new Back-UPS He did not show up. Did not call. I sat here all evening waiting for him show He took my old Backup. I want my old Back-ups returned I want a competent to complete the installation. Or better yet cancel my Total Tech membership as it is a waste of money. And refund what i paid

They arrived tried to set it up but internet was not working. They told me that it was set up and when internet starting working that it would work. Wrong it did not work. They were to set up my new router.

Geek squad changed original appointment (on their own and knowing that I had to have the morning appointment for personal reasons big time!!) Then when I tried for several hours to get it changed back, management team couldn’t reset it up because they might now disappoint other customers on their appointment time ( EVEN THOU MY appointment TO HAVE WORK DONE “”WAS”” SETUP FAR IN ADVANCE FROM NOW OTHER CUSTOMERS!!!! I’VE ALREADY GOT IN TOUCH With THE BETTER BUSINESS BUREAU!!! AND I HAVEN’T RECEIVED MY REFUND from IT YET!!!!???

The in store Geek squad representive was horrible rushed and did not want to assist me. He took my money and was hyper manic and kicked me out without taking the time to hear me and help me

They kept my boxes and my warranty cards and my instructions. How do I register my warranty and how do I learn how to use the products and how do iI return the items if defected without the above? Then I chat live and they said they can't help me. So what do I do??? Also asked for a full refund per there policy it has been hours since the install and they said I have to take it up with the store. Run around. Not happy.

Absolutely I lost money they charged for doing nothing Pleas have some one who know the stuff I am with Best Buy several years and buy all my things for. There Quality of customer care is worst

My Geek Squad experience was terrible. The rep had a very bad attitude. I asked him a couple of questions, and he seemed very irritated with the questions and was not able to answer my questions. I purchased total tech so that I could use the services of the Geek Squad. His attitude was so bad I had to ask him to leave.

The agent who came out to troubleshoot my problem was not able to diagnose the issue. A friend helped me determine that the converter box was plugged into an outlet that was connected to a wall switch so if the switch was off so was the connection. He said it was only his second week of being on his own and that my system was advanced and should've been set up for more time to diagnose by a "Double Agent", but I think he should've been able to determine the simple answer that a friend was able to figure out!