Customer Ratings & Reviews

WiFi extender did not solve our issue and an alternative solution was not provided by the Geek Squad

When I ordered that the Geek squad come to my house and install a wireless system I advised the person on the phone that I had thick walls. I was assured that they could install a system that would work. I said I had real thick walls with double metal mesh behind the plaster. No problem. As it turned out I was right. The walls are too thick for a wireless system. So I paid a $100 to Best Buy to confirm what I believed was correct.

This is just sad... I just wish that the workers would have been more informative and walked me through the process instead of saying your done, good bye.

2 years of asking for help and nothing, they send people to check things out and agree something must be done and nothing after that.. your company takes money from me for “total tech” and never follow up to service what we need.. and have needed for 2 YEARS!

Still having problems. Couldn’t get Amazon Prime for weeks. Meant to call the Greek Squad—again? But too busy. Very frustrating experience.

The service went well but I cannot login to the router and will not pay another $150 for another visit.

After at least 10 calls, cancelled appointments and some appointments kept t he last was a failure. The fellow gave me his tel no and said I could call if there were any problems since I have been trying to get things working for 7 months. But he left and things I hadn't checked were found to not be working and things that were working have now stopped working. No one cares enough to come back and fix things. Your service agreement is a rip off.

The agent connected the routers and worked fine. But one of the tv Could not get WiFi signal. I call and was very disappointed with the customer service. They could not help me I waited also three weeks for my 1 st appointment and I have to wait another 2 Weeks before they could return to correct the problem. But they were quick to charge for the service. I truly won't use the service's anymore or recommend them to anyone. Very sad and disappointed.

I have had terrible experiences with the Geek Squad program. I had a scheduled appointment for help with setting up EERO to increase my internet service. Even though I was flooded with texts that they are coming in 4 hours, 1 hour--no one showed up, no one followed up. As soon as my one year is up, I will be cancelling.

Worst geek squad experience I ever had. Girl claimed she didn't have time to rewire everything properly and finish setup. Left many of my devises' unplugged without telling me! Claimed she had to get to another appointment making me feel I did not count for anything. To this day I can not get this properly straightened out.

First of all the order was written for a service that I did not require . The service that I needed could not be performed by the agent and indicated I would have to make an appointment to take my computer into the shop. It took several attempts to make an appointment and when I was able to get one it 2 weeks in the future. I ended up finding a technician who came to my that afternoon and solved the issue in about an hour.

I don’t like your new process, to order in home service and pay up front. I pay a membership fee and now I pay an additional fee upfront. Not well received by me a paying customer.

Appointment was originally scheduled for July 5th. Rearranged my schedule to be home, but received an email (about 8:45) then a phone call about 9 telling me the appointment was rescheduled for July 10th. Not a happy camper when you get notice at the last minute & can't revise my schedule.

Mesh router never worked after Geek Squad left. I ended up returning it to Best Buy. Calling the outsource Philippines for a “redo” was a joke.

I paid $165 dollars to have my Home WiFi setup for my home computer. It worked for one day and then failed. It took 2 weeks to get another team out but they were not able to fix the issue. Lesson learned.

My office was great. My home wasn’t even done he said he’d come back the appointment was canceled and not by me.i still need him in my home please .

Very, very, very dissatisfied with scheduling of Geek Squad. Supposed to come out today and I had a message on the phone that I could barely understand saying to cancel or reschedule. I called back immediately trying to get the technician out and was told I had to reschedule 3 days from today. Totally unacceptable and any other delays will result in a return of the wi fi equipment I am trying to get installed.

The woman did mot know what she was here for, she said it was to help me with my WiFi sat up but my wif i was working fine, I knew that because the tech had been out 2 days prior to hook up my new T v and spotlights and also Comcast was here at the same time to make my WiFi more usable ! You would think that after the cost of both experts here at once I would tecievry better help than I fid considering my age 75 years !

Your agents were suppose to set up my new router that I had purchased from you in early May. They had problems trying to complete this task and even contacted my cable provider, Frontier, to see if they could help them with installing my new router. they were unable to complete this job and Frontier had to be scheduled to come & fix my problem.

Tech was to setup an ORBI mess router system. He did not know what to do and admitted he did not know it could be connected using the PC until I read the requirements to him. He thought I should return it. I eventually asked him to leave and send us a different tech. Next, he could not get the new Samsung TV connected. Overall he was a bad experience.