Customer Ratings & Reviews

They arrived tried to set it up but internet was not working. They told me that it was set up and when internet starting working that it would work. Wrong it did not work. They were to set up my new router.

Wifi never fixed during the service call . WiFi performed worst after install and geek squad came to connect router and modem

WiFi extender did not solve our issue and an alternative solution was not provided by the Geek Squad

Geek squad changed original appointment (on their own and knowing that I had to have the morning appointment for personal reasons big time!!) Then when I tried for several hours to get it changed back, management team couldn’t reset it up because they might now disappoint other customers on their appointment time ( EVEN THOU MY appointment TO HAVE WORK DONE “”WAS”” SETUP FAR IN ADVANCE FROM NOW OTHER CUSTOMERS!!!! I’VE ALREADY GOT IN TOUCH With THE BETTER BUSINESS BUREAU!!! AND I HAVEN’T RECEIVED MY REFUND from IT YET!!!!???

They kept my boxes and my warranty cards and my instructions. How do I register my warranty and how do I learn how to use the products and how do iI return the items if defected without the above? Then I chat live and they said they can't help me. So what do I do??? Also asked for a full refund per there policy it has been hours since the install and they said I have to take it up with the store. Run around. Not happy.

I have had terrible experiences with the Geek Squad program. I had a scheduled appointment for help with setting up EERO to increase my internet service. Even though I was flooded with texts that they are coming in 4 hours, 1 hour--no one showed up, no one followed up. As soon as my one year is up, I will be cancelling.

The service went well but I cannot login to the router and will not pay another $150 for another visit.

Appointment was originally scheduled for July 5th. Rearranged my schedule to be home, but received an email (about 8:45) then a phone call about 9 telling me the appointment was rescheduled for July 10th. Not a happy camper when you get notice at the last minute & can't revise my schedule.

The agent who came out to troubleshoot my problem was not able to diagnose the issue. A friend helped me determine that the converter box was plugged into an outlet that was connected to a wall switch so if the switch was off so was the connection. He said it was only his second week of being on his own and that my system was advanced and should've been set up for more time to diagnose by a "Double Agent", but I think he should've been able to determine the simple answer that a friend was able to figure out!

Still having problems. Couldn’t get Amazon Prime for weeks. Meant to call the Greek Squad—again? But too busy. Very frustrating experience.

When I ordered that the Geek squad come to my house and install a wireless system I advised the person on the phone that I had thick walls. I was assured that they could install a system that would work. I said I had real thick walls with double metal mesh behind the plaster. No problem. As it turned out I was right. The walls are too thick for a wireless system. So I paid a $100 to Best Buy to confirm what I believed was correct.

This is just sad... I just wish that the workers would have been more informative and walked me through the process instead of saying your done, good bye.

After at least 10 calls, cancelled appointments and some appointments kept t he last was a failure. The fellow gave me his tel no and said I could call if there were any problems since I have been trying to get things working for 7 months. But he left and things I hadn't checked were found to not be working and things that were working have now stopped working. No one cares enough to come back and fix things. Your service agreement is a rip off.

Worst geek squad experience I ever had. Girl claimed she didn't have time to rewire everything properly and finish setup. Left many of my devises' unplugged without telling me! Claimed she had to get to another appointment making me feel I did not count for anything. To this day I can not get this properly straightened out.

The agent connected the routers and worked fine. But one of the tv Could not get WiFi signal. I call and was very disappointed with the customer service. They could not help me I waited also three weeks for my 1 st appointment and I have to wait another 2 Weeks before they could return to correct the problem. But they were quick to charge for the service. I truly won't use the service's anymore or recommend them to anyone. Very sad and disappointed.

very poor follow up after installation of home network did not work as advertised. was given an 10 day wait time before next visit from technician.

First of all the order was written for a service that I did not require . The service that I needed could not be performed by the agent and indicated I would have to make an appointment to take my computer into the shop. It took several attempts to make an appointment and when I was able to get one it 2 weeks in the future. I ended up finding a technician who came to my that afternoon and solved the issue in about an hour.

Tech running late and just gave advice over the phone.

Your agents were suppose to set up my new router that I had purchased from you in early May. They had problems trying to complete this task and even contacted my cable provider, Frontier, to see if they could help them with installing my new router. they were unable to complete this job and Frontier had to be scheduled to come & fix my problem.

The guy didn't set up my wifi. It was already set up. I only needed troubleshooting and the rep on the phone sold me something I didn't need. The rep was supposed to put that in his service report and the charge was supposed to be refunded, but it hasn't been