Customer Ratings & Reviews

Tech was to setup an ORBI mess router system. He did not know what to do and admitted he did not know it could be connected using the PC until I read the requirements to him. He thought I should return it. I eventually asked him to leave and send us a different tech. Next, he could not get the new Samsung TV connected. Overall he was a bad experience.

The two guys that came out was gone in 15 minutes and never did one think to help me! All they did was tell me what was wrong with my new equipment and how it wouldn’t work. I solved my own problems and anyone think it’s not work I invite you to come check it out. Not sure why I paid for the subscription to the geek squad!

Worst support for Apple products. Geek Squad failed to wipe MacBook and malware was still installed when he downloaded the malware bites causing loss of billed tech support cost along with the maleware byte cost.

The woman did mot know what she was here for, she said it was to help me with my WiFi sat up but my wif i was working fine, I knew that because the tech had been out 2 days prior to hook up my new T v and spotlights and also Comcast was here at the same time to make my WiFi more usable ! You would think that after the cost of both experts here at once I would tecievry better help than I fid considering my age 75 years !

Very, very, very dissatisfied with scheduling of Geek Squad. Supposed to come out today and I had a message on the phone that I could barely understand saying to cancel or reschedule. I called back immediately trying to get the technician out and was told I had to reschedule 3 days from today. Totally unacceptable and any other delays will result in a return of the wi fi equipment I am trying to get installed.

Cancelled GeekSquad. Very disappointed in the response time, knowledge or lack of in field and work product. We will go with someone local moving forward.

WiFi was worse once he left. Called him back no reply. I will fix it myself next time, I know more than he did.

One part of the system was bad. I went to the store changedmitmout under warranty and had to buy a more expensive system becayse they didn't have what I originally purchased. It is si5ting in my office unopenrd because I cannot get in contact with GEEK squadmin Corpus Christi to install.

After confirming my appointment at the time of purchase, I received a message at 7 p.m. the night before my appointment saying it was rescheduled. Upon calling in no one could tell me why it was rescheduled or when it was rescheduled. Additionally when I went in to my email to reschedule, the app showed that service had already been done so now I have to call in again. Worst service ever!

Purchase was a waste of money. Technician refused to install my existing signal boosters saying he had fixed the problem without them. Not true. Very weak signal and I must carry the signal with me from room to room. Total waste of money after two visits.

I was told my speed was to slow and I needed to contact my intetnet service provider. Nice friendly person but charged $100.00 for no work done.

I wanted to move router. Line at new location supposedly work working, contractor says otherwise. Not sure if I've received a credit for this. While other installations in the house went well, the squad failed to show up the day I was promised and after a call at noon by me wondering why they missed their 4 hour window, they said they were still coming out that day but they never showed up and I lost an entire day. The reschedule went as planned.

I tried to cancel my servi ev order and it does not give me the option. I'm at Best Buy now and 4 different people are unable to access the proper screen to cancel not even 2 managers can canceI. They told me to not answer the door.

The guy would not help me troubleshoot any of my devices which I was told he would I have called my consultant three times with no call back he took my password and copied it and then he left my network wide open and didn’t tell me and there were five users compromising my cameras and 35 people in my router by the time I got it I have to redo everything it’s over six days later and I’m still working on it unacceptable do not hire geek squad

The installation should have been a simple unplug the old router and plug in the new. He was at house for 2 hours and still did not get new router working. Called our internet provider and was told simple plug and play. We installed the router with no problem. Now I’m very skeptical about what technician did for 2 hours.

I’ve sent a list of problems that weren’t fixed and have not received a response.

when the technicians arrived they were not familiar with my RCN carrier so they had to reschedule. I did not mind that but I was a bit annoyed that my one year subscription to the geek squad has started one month before I receive the equipment installed correctly

my experience with the geek squad was horrible mostly the phone people. No one knows nothing really embarrassing if you asking me. I was quoted different prices and told different advice. I ended canceling my order. On the bright side it forced me to solve my issue on my own. Maybe I should be working on the geek squad....

Geek was no help with my problem and your shelves were empty! wound up buying device at Walmart

The techs that came were unable to get the new modem to work with Xfinity internet - so I returned it. Not their fault, as they apparently normally install home theater systems. . The package says it works with comcast - but it does not do everything it should. My internet was a totaol mess.