Customer Ratings & Reviews

Never been thrilled with the concept of time windows, but once the technician got here, he knew what he was doing. Got the problem solved so quickly that I felt foolish that I had needed help. Also, there was a cost on top of membership, which I thought was a little steep.

The guys tried to make my current system work for 45minutes without success. They suggested an alternative set up which they immediately installed. It works great and they were terrific!

The techs set up the eeros system and connected all my electronics accordingly. Very professional and efficient. Answered all my questions. Couldn’t have made it any easier.

We were very pleasantly surprised how smoothly the installation of our new networking equipment was installed by the Geek Squad representative. He was knowledgeable and efficient. No muss, no fuss. I'd do it again or recommend the service to others.

The technician was excellent and had me set up in no time. And he answered all my questions and taught me what it needed to know.

We have struggled to get a reliably strong WiFi signal throughout our house throughout the six years we have lived in it. The Geek Squad, and the Eero devices they strategically placed, have finally done the job. We make use of several Alexa devices in our home, and the Eero nested WiFi system works seamlessly with them. We could not be more pleased with Eero and the Geek Squad.

Mounted WiFi to all floors of house Works greatWi fi has good reception everywhere

Wonderful Geek squad guys who set up everything the way we wanted. APlus! They were fast clean thorough, well mannered and I wish all of your Geeks were as nice and efficient. That’s about it . Now I am just trying to put down 50 words.

I have used them in the past to install TV's and such. They made the process of setting up my home network painless. They explained what they were doing, what to do if it went down, and even gave me the ability to contact them after if I had issues. They were respectful of my time, and did an excellent job.

As always, this agent was on time, knowledgeable, and understood the needs of the customer, however usual or different. Will keep my service and maintenance agreement with Best Buy as long as Agent Chris is at the helm for home service.

We were having setting up our Wireless Internet connection on our computers and tablets. The Geek Squad Agent knew right where to look and fixed the problem within minutes. He even took the time to make sure each of our electronic items were connecting and working correctly.

The Geek squad did a great and thorough job of connecting my unit . Because I live in the country and we had icy roads he even brought his own vehicle so he could make it up my driveway. The tech did not leave until he made sure that all my WiFi products were working. Great job.

I purchased the hardware, eero 6, plus 2 Roku's, a 5-port Switch and the Total Tech package. This was done on 3/17/22. Prior to that, I spent considerable time working with Feliciano at the Tanasbourne store. He was extremely knowledgeable in helping me understand the system to be installed. This involved understanding the hardware and wiring of the old installation, what would be removed and what would be installed. I learned a lot about WIFI, routers, modems, switches, Coax, ethernet, fiber and Roku. My only problem with Best Buy's role in the process was the length of time between the purchase and the install which took place on 5/2/2022. This is just a few days short of 7 weeks. This was disappointing, but could not be avoided. Except for the scheduling delay, everyone at BestBuy was amazing. I can't say that for my experience dealing with my internet provider, which was Ziply. I won't go into details but it was an ordeal I hope I will never repeat. The cord has been cut.

The agent, Stuart, installed a new modem/router for us and made sure everything was working properly. He was very helpful and informative. We're pleased with the router and the service by Stuart.

I had the BEST installer come set up my eero, 3-pack. Absolutely, exceptional service. I would give him a raise cause he's worth it!!!

The agent installed our new Spectrum modem and then the eero routers we had purchased at Best Buy. It all went very smoothly and the Geek Squad agent arrived when expected.

Great website and easy to navigate. Nothing was challenging

great service and tech was right on time...schedule fit my timing so all worked great.

Agent ray G did an outstanding job as always I would recommend him highly for any job His professionalism courtesy and knowledge is overwhelming Outstanding I would recommend him for all future endeavors

Geek Squad technician (Cesar) was timely, knowledgeable, and very helpful in making decisions as to placement of the routers for the eero-Pro 6 Mesh Wi-Fi system.