Customer Ratings & Reviews

The Geek Squad has been a problem ever since I have started using them. Sending geekers here when they are not supposed to and many other incidents. They installed cameras and promised me a manual and never brought it over. They still have one camera to install. It took them weeks and weeks to install them and there were "faulty" wires. I hope the rest of my installations do not go as badly as these other ones.

Called me a few minutes before my appointment (on a weekend) to cancel and asked to reschedule. Wasted my whole weekend.

Had geek squad troubleshoot wifi to our TV. He reinstalled things and said it was fixed. He had brarely left the house when it totally quit. Nowweare worse offthan we were before and can't get a tech appointment for 2 weeks. Not happy.

They did know what I was talking about. I have OTA that I needed to up with my new router, ROKU, and Tablo, and needed help making all of the connections. Finally figured it out myself. Then had trouble cancelling the appointment. Their phone service is terrible.

I made an appt for WiFi install. Best Buy cancelled it and notified ME that I had cancelled it. I did not. I could not get another appt before the end of my WiFi contract .. 30 to 60 day wait. I worked with Xfinity, netgear, and Tp Link to install my system. They were great and we were successful. I am vision impaired.

Purchased 3 TV's and Geek Squad extended service agreement. When I called because TV's not connecting to Internet I was told there was a $50 fee to do a in-home review (which they told me was the same as what I did on the phone). So I do not feel that a $200/year cost for extended geek squad service is valuable.

It took seven months to follow through and too many cadets and agents undoing, redoing and not doing what the previous agent did or did not do. Many mistakes and untrained techs. Previously, 5 yrs ago techs were superior.

Sent a home theater installer who wasn't familiar with VZ router. Never got the mesh extenders working. Nice guy but wrong for the job. Now trying to get a refund and find a qualified person to get the system running.

Not improved. didnt help. Need to be called again.

Got a cell phone booster through an online representative with the understanding Geek Squad would install it. After waiting a week, got a call saying they couldn't do it. Disappointing.

The tech set the eros wifi up but it wouldn't stay connected. The tech said I had to call the store to "swap it out". The store employee said that was not possible, I must bring it back to the store to return it. Since I could not re-purchase it at the same price I chose to return it and the modem. I re-installed my original Netgear modem. It works great.

The agent told me that the carrier on my TV could set it up. That Geek Squad could not do anything. They were called in error

I had geek squad come out and do some internet WiFi setup to my Orbi and Comcast modem; to consolidate the network signals. Since the installation was done, the internet goes down constantly. The geek squad service rep that came out said if there were any issues to call him. No answer To numerous calls; with voicemail box full, and No response to email sent.

They did not fix all my devices and said they did not have time to finish them even though I had paid a service charge.

Our TV still pauses and still starts over I don't know what else I can do to stop this

Service was not completed. The modem did not work an hour after the techs left on 2-1-2023. Called for them to return to get working and Curtis said they'd be here in about 20 minutes which turned into a scheduled appt, on 2-5-2023.

The consultant came and recommended things which I readily accepted and then he committed to have the setup person come the following Sunday to do the work. They did not come on Sunday instead they emailed saying they coming on Tuesday which is not possible since we work weekdays.tried to contact the consultant but he did not bother to return my message. I returned everything back to best buy

I waited all day from nine to 1 o’clock for the service agent to show up. By 1 o’clock I left he called at 1:30. Even though I was getting emails confirming a time between nine and one he told me he thought it was from 1 to 4. BS. I would never recommend the geek squad and I am upset that I paid for this.

This never happened. It got rescheduled several times. The ticket was prepared incorrectly and the people with needed expertise were not the ones scheduled for the job. Still awaiting the final reschedule. Normally this does not occur so I would recommend Geek Squad to others.

I bought this service when I bought my router. The man showed up to “install” and spent an hour playing with my granddaughters. Then he said he needed more parts and he’d be back tomorrow. Well, tomorrow never came. Called SEVERAL MORE TIMES for the geek squad, only got results once and he messed everything up. Worse experience with this! Don’t recommend this to anyone!