Customer Ratings & Reviews

I scheduled a service and the tech did not show up or call to change the appointment. I changed my schedule to make sure I was home and it was a waste of time. I canceled my total tech membership because it is crap!

Usually great but didn't know enough about my security system to do it right.

Worst customer service I have ever experienced. Tried for two weeks to get a call back from initial service. Contacted the tech as well as the manager and never got a call back. Escalated and was assured that I would receive a call back and never received a call from anyone at the Geek Squad. Still do not have an appointment set up.

Absolutely do not let Best Buy put in a network. They cannot support it. Sales person -Ryan disappears, Install tech - Jasper. Sells you tech support but no one can help you over the phone even to reset equipment. Charges $200 every time they come out and usually takes 2+ days to be able to come fix.

The technician did not know what he was doing when installing a new Eero 6 Mesh Router on my Verizon Xfinity service. As a result, I have been left with limited or no internet access for most of 24 hours. I have generally had good luck with BB, but this has left me really in a bad place.

Cancelled the appointment, products were overpriced and I did not need them. The Total protection no longer includes installation making this a more overpriced.

Would not want that Geek Squad guy back at my home. No personality, would not/could not explain anything. Ended up calling ASUS to get it done. Geek Squad did nothing to impress me.

There is nothing to review. The geek agent never showed up or even called. I wound up getting a friend of mine to look and it and he fixed it for me. Thanks for nothing. I wish I would have bought the wi-fi extender from someone other than best buy. Hate to give them the business then have geek squad give me the business.

When I first purchased I did not get the product I paid for I had to go back in and pick it up then my computers were being serviced and Geek Squad help that held it up longer than I was supposed to so I had to reschedule again in the third time the technician comes in and breaks my modem so I had to buy a new one so I just cancelled their installation

They did not solve the problem and they charged me for services I did not order

My computer was backed up and when I got it, it has no email, photos don't copy from other apps, some of my apps from Mac do not work correctly, I don't have access to Apple, it is not the same machine or software that I had because it does not function properly???? I am very dissatisfied.

Best Buy kept canceling our installation and when they finally came out the mounting hardware was defective so now we are more than a week away from finding out if we can finally get our TV installed. Very disappointed

Did not really need a network setup as the computer did it for us with existing router. So we paid $98 for nothing.

Subscription services should come with benefits, i.e., taking the time to fix a problem the first time, providing promised feedback on home theatre consultations, or supporting new installations in a timely manner. We're at zero for our last four interactions. No one seems to care.

arranged for geek squad to install new router. Delayed because of covid scare, no communication about when they might be able to come, I installed it myself. Saw recently that the service had been fulfilled, but it never was. Haven't had the chance yet to check credit card to see if I got billed for non-service.

The installers pulled down my network and could not figure out how to reistall my devices. Two times they made appointments and both times they cancelled. I had to do the trouble shooting myself. I paid top $$ for Geek squad support for nothing but a headache. Won't be using them again.

Great tech lacked skill. Tech could not figure out port forwarding.

you sent out a tech who was not familiar with wifi setup and operations, as he admitted. It was with my help that we even found the issue and reprogrammed an existing router extender.

Geek rep super nice and installed new router but then nothing worked (WI fi, printer, amazon, blink cameras. We got everything going except printer...gas been over a week and geek rep advised Blgtn rep would handle, then add his boss would handle ...no response. Not at all happy with this service!!

I scheduled the original appointment and no one showed up after the local dispatcher confirmed the appointment. I followed up and set up a second appointment and no one called or showed up again.