Customer Ratings & Reviews

The order has gone unfilled for months with no updates or recommendations for an alternate product. The person who did call with an update was very difficult to understand and was focused only on his process rather than our outdoors.

Horrible , they came to my house twice to install smart thermostats and they don’t work .

Squad was not sure how to set up the Wi-Fi system.

I paid for geek squad wifi set up. Agent came. Could not implement wifi in one section of house. Recommended a hard wire. Said he would have someone call. I did receive a voice mail that someone would call. That did not happen

I wanted a system installed, but the person didn't install anything. He just told us what our options were and left.

The set up was ok but I had questions that couldn't be addressed by the tech

Not happy with the service I received. They didn't clean up the wires they ran looks like spaghetti and they didn't complete the service the first time at my house. Paid way to much for the service I received. Not happy at all.

Unfortunately this is definitely not worth the money. My wifi is weaker now than it was before you installed the eeros mesh system.

Wanted a Synology NAS setup to be accessed own my home network. He was able to install on my computer but only knew about WD Mycloud sold by bestbuy

Geek squad installer was very good. However, when he told me I was not getting my Ethernet switch wired because the in store person wrote the order incorrectly left me wondering what I was paying for. Still not happy.

can not help,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Cancelled this order because they could only give us a 7 hour window of when they would come. This is too long to have us sit around. Most services give you two hours and then call when they are on the way.

sent the wrong technician to my house....wasted my time. called geek squad and no answered the phone. kept getting hung up on after waiting for someone to respond. very annoying.

tech was new and did not understand the product's specs or capability when he installed it. could not get products to do as consultant had stated. was not his fault, but needed more training if you ask me

Geek was sent for wifi instead of modem. He did not know how to install & had to call another tech in Spanish to walk thru installment. Luckily it was so simple I could have done it and saved $106.00!! Waste of money

Terrible nobody will get with me to schedule delivery has been over a month can't schedule online says no appointments available

The remote has never worked right, trouble from day one. Impossible to get someone to come fix it, despite being an Elite Plus, and Total protection annual subscriber. Does anyone ar Best Biy read these reviews?

The Geek Squad tech could not install the all-in-one router/modem because I have VOIP with spectrum. He said I had to have the spectrum modem for the land line, but I could replace the router with my own if I wanted.

Horrible they never showed up called a day prior saying they couldn’t do the work? I don’t know why I even paid for this annual subscription! Two thumbs down!

I ordered Geek Squad home wi-fi set up service, service not needed, I cancelled order. Two billing cycles have passed, and still no refund of $99.99. Have sent emails....have tried to call...disconnected.