Customer Ratings & Reviews
- SKU:
- 6929147
Customer reviews
Rating 4.7 out of 5 stars with 5758 reviews
(5,758 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Got it wrong
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the fault of the techs that the service request was not for wifi setup as they were misinformed.. it went downhill from there.
No, I would not recommend this to a friendRated 1 out of 5 stars
No help. Big Expense.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was tild they qpuld come oyt and assess. After he showed up he said there was nothing he could do to improve my speed and suggested I change providers. So I got nothing.
No, I would not recommend this to a friendRated 1 out of 5 stars
A disappointing waste of my money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst $100 I've ever spent to have something installed in the home of my elderly parents. It would have been less stressful to book a flight across the country to just do it myself!!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did not come
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator seli was was great!!! But the ring.door bell install was canceled. Overall I was very disappointed in Geek Squad not being able to help me with my Wi-Fi and hacking fix needs-
No, I would not recommend this to a friendRated 1 out of 5 stars
Love Geek Squad, but this was miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was not performed., as per the Manager of Geek Squad locally. Geek Squad determined recommended this service, then the day before it was to be performed, it was cancelled.
I would recommend this to a friendRated 1 out of 5 stars
Cancelled my Geek Squad appointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a terrible time cancelling my initial geek squad service appointment and just a day or so finally got my refund!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician never arrived for confirmed appointment.
No, I would not recommend this to a friendRated 1 out of 5 stars
geek did a bad job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sucked. I had issues finishing set up and the geeks did not respond to my requests for help. I ended up taking my purchase back to the store. Geeks lost my business.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst experience I have ever had. The Sales Agent that came to my home designed the system did not communicate with the members of the Geek Squad and they did the best they could.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were charged for service we did not receive. I am not happy with their service.
No, I would not recommend this to a friendRated 1 out of 5 stars
sharp as a dull blade
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.just get "someone" to my home 4110 royal glen ct westlake vill, Ca. or...8188892574 call..tp provide tech svr for Arlo..
No, I would not recommend this to a friendRated 1 out of 5 stars
Problem NOT fixed....poor communication for BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd Visit to my house for the same problem and I am still NOT fixed. Bummer
No, I would not recommend this to a friendRated 1 out of 5 stars
geek girl was nice, but she sat on thr floor conne
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.she connected two wires then said "call spectrum". Thats all and she said i would not be charged. BUT I WAS CHARGED. I am not happy!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for uploading your review. We expect our Agents to offer exceptional service and communication. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Horrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service technicians show up and do nothing. No suggestions on raw equipment or how to make my mine more efficient. Worst service yet
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sent people to the wrong
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dope squad not geek squad sent people to the wrong address
No, I would not recommend this to a friendRated 1 out of 5 stars
Internet does not stay connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what is going on but the setup does not stay connected. have to manually reconnect throughout the day. Geek squad said nothing they can do without me paying again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Jack Squat Done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing was repaired that I requested. I am in the same position I was before calling Geek Squad. 2 home visits, 1 in store visit, zero progress.
No, I would not recommend this to a friendRated 1 out of 5 stars
internet connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.seem to be ok, but went back to problem almost immediately
No, I would not recommend this to a friendRated 1 out of 5 stars
Worth it?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ridiculous that I pay $150 a year for total tech support but am blessed to have to only spend $50 for an in home visit for the 4th time that takes 15 mins.
No, I would not recommend this to a friendRated 1 out of 5 stars
Locked me out of my system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Were updating my router and network. Ended up hurrying out the door. Locked me out of my system. Impossible to get a hold of customer support to have them fix it.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.