Customer Ratings & Reviews
- SKU:
- 6929147
Customer reviews
Rating 4.7 out of 5 stars with 5758 reviews
(5,758 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
terrible, not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I called Geek squad to setup my cameras for me to view on my cell phone, they took so long (2hrs) and still didn't get it right, lost one video after he left. I had to reset my whole system.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing this with us here, and I'm sorry to learn that your installation didn't go as planned. You should be able to connect with our Agents via phone at 1-800-GEEK-SQUAD (1-800-433-5778) to discuss this and any work that had been completed at your home. I hope they're able to help out!
Rated 1 out of 5 stars
Never happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Said they would call Did not Then when I called they said no one available
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy this.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad treats an older woman like they don't have a voice. They set up the system and give your wifi their little favorite name. Without any input from you or what it means
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. Having a good Wi-Fi network that you can easily access is certainly a must have in most homes. You should be able to change your Wi-Fi settings, so please call us at (800) GEEK-SQUAD or (800) 433-5778 to see if we can offer support.
Rated 1 out of 5 stars
Set up quickly and died just as quickly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tech had no problem setting up. However, 12 hours later system failed and was told I would have to wait 2-3 weeks for someone to come back to troubleshoot. Not acceptable.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your review. Like you, we have the not unreasonable expectation that an installation will be completed correctly and we apologize for that not having been the case for you. For further support, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
unauthorized use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Home Wi-Fi setup or Troubleshooting was used with my VISA credit card without my permission. This unauthorized use has caused me a lot of trouble, as you might imagine. End of story.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unsatisfactory service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dishwasher & Geek Squad installation not up to standard. Have someone call me to reschedule to get these things fixed immediately.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service was never completed awful experience I’m still currently using my old equipment the tech was very un helpful
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad member not knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad member did not know what he was doing Very, very aggravating
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Joshua messed this up big time promised and under delivered He's in Coral Springs or Boca
No, I would not recommend this to a friendRated 1 out of 5 stars
WiFi setup fiasco
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Geek squad member had no clue what he was doing. Very disappointing experience.
No, I would not recommend this to a friendRated 1 out of 5 stars
You have never come
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have never come. Cancelled twice. And not counting on anyone coming for the next appointment. You should give me a discount on that $99 I paid.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst service snd the most unreliable salesperson. Kept canceling and or never returned my calls and gave terrible excuses.
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad never had a resource and recommended returning the product. Poor service and lack of technical resources.
No, I would not recommend this to a friendRated 1 out of 5 stars
Fail this time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They came out 3 times told me I needed different wi fi extender
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled - did not need it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this service on the recommendation of the sales rep, and when we had the computer set up, we realized we did not need it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not dependable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nobody showed up to install the TV, customer and magnolia team said someone will call but no response and tired of waiting!
No, I would not recommend this to a friendRated 1 out of 5 stars
Failed on all Accounts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.never showed to install !!! still waiting/ no communication from BB / failed on all accounts!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent $1000 in it doesn’t work. Three appointments and one no show
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First appointment person never showed up no call no show. Second appointment after person arrived wasn’t sure what he was supposed to do and was unable to do the job
No, I would not recommend this to a friendRated 1 out of 5 stars
router install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.router did not work after the geek left, we were without wifi for 4 days
I would recommend this to a friend