Customer Ratings & Reviews
- SKU:
- 6929147
Customer reviews
Rating 4.7 out of 5 stars with 5758 reviews
(5,758 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad never came to my home.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled this appointment 3 times, and still they called and wanted to come over. I did not get this service and will not pay for it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad tech Connor needs more training.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service was NOT completed after over 2hours. The technician (Connor) didn’t know how.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad no-showed 3 times
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No show for installation 3x and still waiting for someone to come and install
No, I would not recommend this to a friendRated 1 out of 5 stars
The set up did not work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Eeros did not work well with my house and my Verizon set up. I had to return them
I would recommend this to a friendRated 1 out of 5 stars
Not so fast.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He looked at my set up and said he could set the mesh system up. I ended up doing it my self.
I would recommend this to a friendRated 1 out of 5 stars
Tech follow up did not happen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard back from the tech. He walked through the home, left me his card and never got back to me.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very poor. Never solved the problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the service a wast of money as they were not able to manage a relatively simple problem that I finally resolved on my own.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Paid to upgrade wifi but it’s now worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After more than 3 hour installation, my wifi is slower and the outdoor extender doesn’t work.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation of wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not completed. They were supposed to call me back 3 times and they never called
No, I would not recommend this to a friendRated 1 out of 5 stars
Not set up - didn’t test it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set up Only works on one computer in one room - ie the network isn’t working at all
No, I would not recommend this to a friendRated 1 out of 5 stars
Connect WiFi system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.“Horrible” did not reconnect ANY ALEXIA SPEAKERS, they were connected to system prior to adding the more improved WIFI SYSTEM.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Sorry Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't show up for appointment, and no phone call as to why
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of time go elsewhere
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I missed work to meet the rep and he didn’t do anything
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would tell anyone not to waste there money before they get these guys who know nothing of what they are doing DO NOT GET THEM
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
No satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to setup WiFi system in my house and ring system.
No, I would not recommend this to a friendRated 1 out of 5 stars
This neve4 happened
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Because someone else installed this your tech was advised not to look into it
I would recommend this to a friendRated 1 out of 5 stars
Rename WiFi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please have someone contact me at ASAP. Since the service on 9/5 we haven’t been able to use Netflix and my sonos. Thank you
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Not having your speakers work, and not being able to watch movies are both big inconveniences. Please call us at (800) GEEKSQUAD or (800) 433-5778 so that we can set up a troubleshoot on that WiFi for you.
Rated 1 out of 5 stars
Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could get router to connect to my devices it was a total waist of money
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tech was not able to advise anything to improve my WiFi experience, but it still cost me $100.
No, I would not recommend this to a friendRated 1 out of 5 stars
Never done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technician came to the office for which this work order was intended for and left without doing anything.
No, I would not recommend this to a friend