Customer Ratings & Reviews
- SKU:
- 6929147
Customer reviews
Rating 4.7 out of 5 stars with 5758 reviews
(5,758 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Greek squad checks all modems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents check and reset all modems. Made sure that the reach all they house
I would recommend this to a friendRated 1 out of 5 stars
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expected more from this service. Nothing was really done to evaluate my system.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unable to satisfactorily install, wrong equipment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy agent suggested wrong equipment. Tech agent could not get installation to work. Suggest they get better training.
No, I would not recommend this to a friendRated 1 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly staff. However this was an installation mess. Still not working properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
They never showed up or called and provided no exp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a mesh system installed in my home to extend wifi coverage
No, I would not recommend this to a friendRated 1 out of 5 stars
pedstal and dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the job was not completed nothing was delivered or
No, I would not recommend this to a friendRated 1 out of 5 stars
Unknown
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped of washer, did not hook it up and did not relocate old machine as paid for. Stated would be out on Saturday.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Arpooh – I apologize that the expected services weren’t completed. I hope that we were able to get that all set for you on Saturday. If not, please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) so we can get a new appointment scheduled.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GEEK SQUAD Never called or showed up for appointment. I dont know what happened
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Dishonest Agent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent Sam was not knowledgeable and very slow and stole my Ring Doorbell tool
No, I would not recommend this to a friendRated 1 out of 5 stars
Never hooked up on my devices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Left without hooking up my wireless computer. Now they wanna charge me to come back
No, I would not recommend this to a friendRated 1 out of 5 stars
Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have to set it up/connect to Internet every time I want to watch.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .I'd like to invite you to work with an agent over the phone at 1-800-GEEKSQUAD to see if they're able to offer some insight on what steps you should take next. Your smart TV should be keeping it's connection and I'm crossing my fingers you're assisted to put an end to this constant login when you're trying to watch internet content!
Rated 1 out of 5 stars
No call no show Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They never called or showed up I cancell3d and got my money back..
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad never showed up!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad never showed up!!!! I was told I cancelled the appointment.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to share this with us. I'm very sorry to hear about what happened with your appointment! It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The appointment was canceled. The appointment was canceled!
No, I would not recommend this to a friendRated 1 out of 5 stars
All day process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t seem like anything got better and they have to come back
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Poorest service ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Repair person surly, ignorant and accomplished. His second visit. Problems still exis
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you connecting with us regarding your recent repairs. We certainly don't want to leave you hanging with the same issue you've been experiencing. Our teams are more than willing to address this concern, and see what options we may have available to assist. Please reach us at 1-800-433-5778, where a Geek Squad Agent can work with you over the phone.
Rated 1 out of 5 stars
Nobody called for the installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a sole called from the squad...so there redeem my money....
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hey there. Thank you for taking time to reach out about this. I'm sorry to hear about your poor experience and inability to get adequate help. It’s always frustrating when an appointment is not up to standards and having your Agent miss visiting your home at the scheduled time is not a good way to start a business relationship. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Wasted our time and money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Highly over-rated. They were not of any help at all
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. I'm sorry to hear your experience was subpar. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
No
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came out to hook everything up I have called five types of nothing works
No, I would not recommend this to a friendRated 1 out of 5 stars
no follow through
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience. Wonder if I will use them again.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.