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Customer Ratings & Reviews

SKU:
6929147

Customer reviews

Rating 4.7 out of 5 stars with 5813 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 284 Showing 5,661-5,680 of 5,813 reviews
  • Rated 5 out of 5 stars

    Quick service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very prompt and friendly service. He arrived on time and fix the problem quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home WIFI setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set it up, made sure it worked and answered all my questions. Could not ask for better service!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sound Issues (no “TV & Soundbar” option)

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased three Samsung TVs from BestBuy (two with Soundbars). The settings seem to have changed since the technician left and I am now hearing sound only from TV and no longer able to get sound output from TV and Soundbar simultaneously. Can someone from Geek Squad contact me or would a technician be able to return to help adjust the sound settings so that I can hear sound from both TV and Soundbar at same time?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my internet other devices very well good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek was extremely knowledgeable & helpful. Goog good good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous,

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous, on time, and extremely knowledgeable. Was able to walk me through all my difficulties and completely fix my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Set Up My Laptop Quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has worked fine since the service. The servicer identified the error in my setup that caused it to not work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time, polite, answered questions and did it neatly...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony/Bose cable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad member was punctual, and informative but could not fix the problem any better than the first three visits by the Geek Squad. The good news was he had a suggestion for me to try and it worked.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ross

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent set up. Ross and his partner did an excellent job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek to the rescue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was awesome came in configured my router and got everything on line tweeked it so I had no more interference. Works great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely was at top of his game. Reviewed our setup and was in and out in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi fi extender system malfunctioned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents defined my wi fi problem and fixed same. They were professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad member was effiecnt and kept everything very simple for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have competent service people who know their business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eero 6+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mesh system increased my signal coverage throughout my entire home and beyond. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Linksys Repaired Quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel did an excellent job finding the issue with the linksys and resolving the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is the BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was fantastic. I am a big fan and will use again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alex quickly fixed my files and passwords.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex is very knowledgeable and able to explain everything clearly. I’m not “tech savvy” so I rely on his knowledge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and worked in a very efficient manner.

    I would recommend this to a friend