Customer Ratings & Reviews

TVs throughout house did not work well with cable router. Couldn't get Netflix, Amazon Prime , etc on tvs upstairs. Now with the WiFi Mesh system the there is no problem and regular stations do not go on and off. So far it works great.

The Geek squad tech was here on time. He was pleasant and had a lot of patience with Spectrum, something I would not have. It seemed to take forever for Spectrum to get things set. The router and modem we purchased were up and running shortly after Spectrum did their thing.

Geek Squad guys came out and installed my wifi thermostat and did a great job! They were friendly and answered all of my questions! They made sure everything was running properly before leaving! Thanks Geek Squad!

GEEK SQUAD..fast, professional, friendly, cleaned up mess residue, very helpful, took time to explain and fix lots of our electronic devices AND FRIENDLY.

This provides a review of my purchases for a “Ring” system: Orbi AC3000 routers (3 units), Ring Doorbell 2, Chime Pro, 2 Floodlight Cams, doorbell install, and home Wi-Fi setup. I will review the individual components which were mostly quite good. However, their merits were masked by systemic weaknesses in the Best Buy system for communications and project management: Communications: I didn’t know the Wi-Fi consultant was scheduled until he called to confirm his appointment the next day. No one from Best Buy ever told me about the schedule for the doorbell install consultant’s schedule so I did the work myself. Project Management: You sold pieces that were supposed to become an integrated system but there was no integration planned for or provided. You don’t have an electrical contractor on staff so the Wi-Fi was installed before the floodlight cams could be tested. This proved to be a small problem, presumably because of the masonry construction of my house.

Geek Squad technicians installed my new router and set up my networks so no one had to make changes to access them. Not only did they set them up, but researched them to make sure the hard-wire and Wi-Fi made sense and all worked. Outstanding support!!

Excellant Customer Service Professional Courteous On time Wires are neat and Google routers placed appropriately through the house System set up and checked Soquel’s Manager JJ and Geeks Squad Cassim and partner for Live Oak Area are excellant! They make life easier for me.

Being a Totaltech member is the best decision I ever made - I have used the Geek Squad three times and they are awesome - knowledgeable. professional and neat

Agent was very assuring and patient with all my technological insecurities. Did a great job. So much so we purchased a yearly plan. So worth the price to have the expert service. Agent very personable and careful with COVID precautions

They were awesome in setting up our system. Provided guidance and worked with us to learn.

An intelligent dummy like me needed their help and they SOLVED everything and educated me on setting up an EERO Wi-fi and Sonos speakers with iPhone-ipad SONO music APPS. VERY VERY informative,patient and would hire them again in a second if I needed help.

Easily installed and small units are not highly visible around house. Was a very fast install and Geek squad understood product and where to place multi units around house for best coverage

professional work,fast work, i would hire again if needed

Knowledgeable, courteous and explained everything. Would definitely use him again.

Brandon was fantastic…efficient, knowledgeable and very customer service oriented.

The agent Dylan Smith set up my new Modem and Eero WiFi. He did a great job and everything is working perfectly!

The agent was courteous and very knowledgeable. He installed the equipment quickly and efficiently.

Kyle H from geek squad should be the one to teach all other employees in his field. He was so knowledgeable and helpful with even some stupid questions. He went over and above the call of duty and was willing to sit and answer any and all questions

Geek Squad installed EEROS Mesh Network in no time at all. Cody installed both our Ring cameras & our mesh network. He’s great!

The technician that was send out here went above and beyond my expectations!