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Customer Ratings & Reviews

SKU:
6929147

Customer reviews

Rating 4.7 out of 5 stars with 5754 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the Home Wi-Fi Setup, particularly the efficient Wi-Fi and knowledgeable installation. Many appreciate the overall performance, ease of use, and the team's knowledge and professionalism. Some customers mentioned signal strength issues, but overall, the service and speed enhancements are well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 5,754 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great team setting up new Wi-Fi.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team setup the new Wi-Fi and connected all of the devices. Corrected all the issues! Network works great!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad showed me how to get my router working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek guy showed up early, found out what I was doing wrong, and corrected all issues. Did not leave until we confirmed the router and roku were working. Next time I should be able to fix this myself. Great Job.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was thorough, and the tech was very friendly and explained what he was doing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great work, once scheduling issues were resolved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fo and Jacob worked their schedules together in order to expedite the installation and setup of my eero WiFi mesh network system after a scheduling snafu the previous day. Fo did an excellent job setting up and explaining the basics, and also agreed that this specific WiFi mesh system was an excellent choice for my application.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Geek Squad Provides Excellent WiFi Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Geek Squad WiFi Setup Service. Had to connect several devices including TV, DVD player, PC, laptop and two printers. Everything is running the way it should.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    The Geek Squad did an excellent job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job diagnosing what was going wrong with the wi-fi system. The computer, new printer and phone all now interact as they should. The agent was very pleasant and easy to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived on time. Kept us informed. Called before arriving and called as he left his last customer to let us know he was on his way. Fixed the problem. Great service and very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael & Jonathan arrived as scheduled to install a mesh WiFi, which I had purchased earlier at Best Buy. Michael looked at the product, looked at our 2-story house, and said, "This really isn't the best product for your house." He & Jonathan went back to their store and picked up an eero Pro Mesh WiFi System for us. Once back at the house, they quickly installed it, made sure all our computers were logged into it, and plugged our printer directly into one of the eero units so that all computers could print on the one printer. Michael & Jonathan were both professional and personable, and we were very grateful for all they did for us. We paid for the eero system, and I returned the original purchase to Best Buy with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mission Accomplished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is just no substitute for having the trained and competent staff of the Geek Squad to pop in and accomplish the installation of any and all items without the aggravation of having to do it one's self.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stillwater

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech who came out to our house was professional and very helpful. The service tech took the time to explain all the elements and the likely impact they would have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had gotten a router that was bad, so I exchanged it and had Geek Squad come out to install it, easier and faster!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Is So Thorough and Professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a EUFY security system with 3 cameras and also 2 wifi booster units installed. Everyone arrived at the promised time. The cameras were installed by one Geek Squad expert and then Dom and Jesse got us set up on how to use them on our new Galaxy tablet. They took plenty of time to explain everything about the cameras and also showed us how to use our tablet since we had never had one before. Really all very patient and professional Squadies; we'd welcome them back anytime.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Apple Watch smart plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is perfect. It is easy to use so that I can keep my Watch ready to use every day. Three price is great. It is a must have tool!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thorough installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the WiFi system; made sure it was working throughout the house; he was knowledgeable and helped with my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Good service person.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was ver good. Did a good job installing my equipment. Checked connections on all my devices. MY ONLY COMPLAINT IS HIIW LONG IT TOOK TO GET THE GEEK SQUAD TECH HERE. THEY NEED MORE WORKERS.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Hero

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Josh, did a terrific job, restoring internet connections for almost every system in the house. He stayed late to insure everything was working to our satisfaction. Above and beyond the call of duty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joseph has been very knowledgeable, friendly and competent about his abilities to accomplish the task.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Internet Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was very knowledgeable, answered our questions and got us all setup.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our guy worked tirelessly for an extended period of time to ensure our new router & modem were properly installed and our devices were connected. I forgot to have him reconnect our printer but that’s on me even though I’m sure he saw it!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It all went better than expected my problems were solved the geek squad employee new his job

    I would recommend this to a friend