Customer Ratings & Reviews
- SKU:
- 6929147
Customer reviews
Rating 4.7 out of 5 stars with 5813 reviews
(5,813 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers have good things to say about the Home Wi-Fi Setup, particularly the Wi-Fi, installation, and overall performance. Users find the product easy to use, and they appreciate the knowledge and service provided. Some customers have noted improvements in speed, while a few have mentioned concerns about signal strength.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Installation
Rated 4 out of 5 stars
Successful installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installers had some initial technical issues with the installation but resolved them and completed a successful installation.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer hookup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did very good job on connecting my computers to the wifi and printer to connect
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Geek Squad got my WiFi up and no down time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Grey did a great job installing my new modem and wifi. Reprogrammed so all items sinc up automatically. Great service.
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
He did a great job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service tech showed up in the time frame predicted. He called ahead of time which was nice. Did a great job installing and explaining everything and was respectful of my time.
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
Outstanding inhome setup by Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad rep was well prepared to handle our internet upgraded equipment. He installed all the equipment and explained how to use it. He did a great job.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent! Problem solved!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Devon, our technical advisor, did an excellent job of maximizing our internet speed with the equipment we have. She spent all the time required to understand our issue, set us up most efficiently as well explain our system so that going forward I can troubleshoot my own issues. Yet, she did offer any to come back any time should I need help in the future. Devon solved our slow internet issue and I am more than pleased with her service!
I would recommend this to a friend- Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Love the new Google wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And very much appreciated Alex the Google text who came and installed our new wifi. He is very good at what he does and explained everything that we asked about.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
ihop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up my Wi-Fi system perfectly He also checked out all my other devices and made sure they work before he left my house
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fastest and most efficient installer ever.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad Shawn got the Wi-Fi up and running before I even knew he had it out of the box.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent wifi setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents set up my wifi and walked me through the orientation process. Very customer service oriented
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great service! Polite, professional Geek Squad Agents make doing business with Best Buy a pleasure.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Geek squad set up my night hawk router/wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents came in and set my wifi up. They were very helpful and polite. Great service! Thank you
I would recommend this to a friend - Pros mentioned:Installation
Rated 5 out of 5 stars
On time, very professional with great results
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad crew was on time, had the tools they needed, did the pre-arrival homework and provided an fast and effective installation.
I would recommend this to a friend Rated 5 out of 5 stars
Honest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased router boosters and when Geek came out to install, he told me I did not need. Told me to call Verizon and ask for Quantum and it is much faster.
I would recommend this to a friend- Pros mentioned:Knowledge
Rated 5 out of 5 stars
Geek Squad installed my devices quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents hooked up all my devices and explained how to operate my purchases. Seemed very knowledgable in what they were doing.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installation of my Orbi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My technician was great. Scalar if him, I have recommended Geek Squad to others.
I would recommend this to a friend - Pros mentioned:Wi-fi
Rated 5 out of 5 stars
Great service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad person did an outstanding job. He reviewed, analyzed, and recommended a solution. %reat job!
I would recommend this to a friend - Pros mentioned:Knowledge
Rated 5 out of 5 stars
Speedy knowledgeable In-Home Service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our agent was amazingly knowledgeable and had our Google Mesh system up and running in no time.
I would recommend this to a friend Rated 5 out of 5 stars
Wonderful service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up on time. Worked quickly and efficiently. Answered all our questions and explained everything as them went along. Would not hesitate to use them again.
I would recommend this to a friend- Pros mentioned:Wi-fi
Rated 5 out of 5 stars
THE GEEKS ARE THE BEST!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed the wifi system and made sure everything was working as designed. He then made sure I knew how to use the remotes etc.
I would recommend this to a friend