Customer Ratings & Reviews

Jesse helped me find the best location for my new Eero to get the strongest internet signal for our new outdoor television. She was very patient and helpful. She also helped me add streaming apps to the tv and walked me through that process. Again, super helpful. Jesse represents the Geek Squad very well!

She fixed my problem in twenty minutes and left her number to call if I had any issues. Loved this gal!

geek squad us great. on time and professional. explained everything and saved me money and valuable time .

Resolved WiFi connection on my laptop immediately. Answered all of my questions. It’s a user friendly. I will recommend his to my friends.

The agent was on time, knowledgeable, pleasant and efficient.

Your employee resolved a longstanding problem. Thank You

The tech was knowledgeable and pleasant, and made sure everything was working well before he left.

Professional and helpful installation and answered questions

We needed help in getting a router set up for our new smart house. Comcast refused to install in the basement box, so we went to Best Buy. What a great decision. The service provided by the Geek Squad Jamie in our home was outstanding. She set up the router She took the loose wires in the box in the basement and gathered and bound the wires. Computer was set up for wireless access. Customer service was outstanding. We are so glad we went to Best Buy for help.

Geek Squad did a great job of communicating prior to the visit and was great while in my house! Thank you for taking the time to check all over my house and helping getting going! My only complaint was it was too long to get an appointment. As a Total Tech member I would have thought scheduling would be easier. I guess you are too busy, but busy is a good thing.

The agent updated my PC with the necessary drivers for Windows 10 version 2004. However, he did not respond to my messages while he was on my PC and when he was finished he logged off without giving me a chance to check that my PC was working properly. A screen was left on my PC to rate the service I received but how could I rate it when I did not check out the PC first? Other agents called me when they were done so I could review the PC before they ended the session.

Fast and friendly service as always! Geek Squad is the BEST!!

In-home visit for Wi-Fi set up was wonderful. Professional, competent service. Geek squad associate was both patient and understanding of internet security concerns. Answered my questions and gave me a sense of security. Highly recommend become a total tech member with access to computer experts. Thank you Carrie!

The agent was thorough with the installation of the WiFi checking to make sure it was up and running

The tech installed my equipment successfully and tested its operation.

The agent was very knowledgeable and solved the problem quickly. I was very happy with the service and saved me a big headache.

Normally I would setup the wireless myself but time was not a luxury that I have. I went ahead an purchased the service since they were installing the Ring cameras in and around the house. Having someone that is familiar with the camera system and getting it setup on the wireless saved me a lot of time to take care of other things I needed to do. I was very satisfied with the professionalism and work that was done. Thank You GeekSquad !!! From Double Agent 2435 (retired 2011)

When the Cable company reps fail in their installation after misdirecting to an inappropriate router and Wi-Fi the Geek Squad was an excellent rescue.

Incredibly impressed with this service. Prompt, professional, knowledgeable and very willing to explain set ups, problem solving, etc. Great service

The agents connected my wife and explained things to me Great experience Thanks