Customer Ratings & Reviews

The agent, Jon Langtry, did a great job of completely connecting my modem/router, PC, monitor, and printer. He explained the use of the items so that my wife and I received a thorough understanding of their usage. He didn't mind all the questions we had. He never acted as though we were taking up his time. He's a great representative for his employer.

Geek Squad crew was very knowledgeable and worked quickly. They answered any questions that I had. Exceptional and quick service!

The WIFI installers quickly figured out the electrician wired the connectors wrong when he installed the Ethernet cables. Works great now.

I needed help installing an extender for the internet connection in our home. I also had a few other internet issues he helped me with during the one hour time period. He was very punctual, professional and kind.

I have used the Geek Squad in the past and this time was the same. Came on time and did the service quickly. Answered any questions and made sure I understood everything. Not cheap but I feel I received what was paid for. Thanks!

My installer/advisor Melvin was awesome. He answered all questions and did his job very well. This was an awesome experience and worth every penny for the one year plan. You receive everything needs in this Smart World.

Totally satisfied with Geek Squad personnel - took time to answer questions and made sure we were happy.

We recently purchased an internet modem/router from Best Buy and scheduled with Geed Squad to help us install it. Our technician, Robert, provided outstanding service. Honestly, this man was a champ from start to finish, what an excellent employee. The initial connection only took minutes to complete, but unfortunately dealing with Comcast to finish the job was an excruciating and frustrating experience. Thankfully Robert was patient throughout several phone calls to Comcast -and these calls took well over an hour. Thanks again to Robert for his perseverance and professionalism!

I am always very satisfied when the Geek Squad comes to do an installation or repair at my home. They are always helpful, respectful and gets the job done in a timely manner and with little to no mess. They installed my new router quickly, tested it to make sure everything was working, and had everything up and running in no time. I will always be a member with the Geek Squad.

The installation was quick and simple. They made sure all of my devices were connected to my wifi network before leaving. Also did a good job explaining the app to control my network.

The agents installed the Eero mesh network and our WiFi in the whole house has been fantastic. No more disconnects or problems. They were polite, very knowledgeable and explained everything to us.

Tito was extremely friendly and knowledgeable. Not only did he set up my wi-fi flawlessly he also set up my Roku TV quickly. He listened to all my questions and courteously answered all of them. Thank You Geek Squad and Tito!

Again , I know I’m receiving 25 points for this review however as in my other reviews the pints are not affecting my reviews at all. The service I received for having the Geek Squad complete this installation was one of the best decisions I’ve made. He was pleasant , explained everything and made certain everything was in working order before he left. Appreciated also he left an informational sheet with his telephone number in case anything went awry. It’s been a month since the installation and I couldn’t be more pleased. Thanks again Best Buy ! You rate a solid ten stars in my book !

He called in advance and arrived when he thought he’d be there. He quickly installed the new router and provided instruction on it’s use and set up. He was very friendly and did an excellent job!

I am so happy with the service and professional from the geek squad. Thanks for the time and help explaining the system. I love the wifi. Will definitely call again if I need help with anything else I buy from you.

My technician, Joe, was knowledgeable and professional. He got everything up and running in no time and explained any questions I had about the system.

Bryce from Geek Squad provided hands down the very best service experience I’ve had since I relocated to Iowa from California. Bryce initially came to my house with a partner to install my new 85” Sony Bravia. When he was setting it up he did an Internet speed test and told me my basement wasn’t getting enough Internet from my wireless router to perform flawlessly. He recommended the product he uses at his house, and when I asked if he could be the one to come install it he said he’d figure It out. The Best Buy website wasn’t giving me delivery windows except for two months out and he said don’t worry, I’ve got you. He came back two days later with a different guy and not only installed the extenders, but reprogrammed all of my smart devices. I knew I probably could have done the install myself but he was so competent and reassuring with the TV that I figured $150 was a small price to pay for peace of mind. Again, worth every penny. Bryce and the two guys who helped him were incredible and I’ll use Geek Squad any time I buy something that requires anything more complicated than just plugging it in. Whatever you’re paying him, you should double it. We spend a lot of money on stupid stuff because we have two incomes and no kids, and Bryce is bringing in business that would have otherwise gone to Sam’s Club or Target.

Geek Squad tech replaced older Eeros with the newer version I had purchased from Best Buy and set them up. Only took a few minutes and now system is working better.

After having ongoing and pervasive problems with wifi extenders in my home the Best Buy associate recommended that he have the Geek Squad come out for a free trouble shoot. They came that afternoon and after a review of my current system recommended the Linksys Velop system and even had it on sale. They had the Velop delivered that afternoon and I gladly agreed the have another Geek Squad member come a couple of days later for the install. The install went smoothly and he made sure that every device in my home (17) were up and running and locked into the Velop. I was impressed by the professionalism and patience ahown by the Geek squad and woould gladly have them back to help with any future IT issues.

The agent set up my 5 receiver portable phone set easily and quickly. He was professional, personable and knowledgeable.