Customer Ratings & Reviews

Geek Squad did not install a TV but a security system. They are timely, efficient, professional and very knowledgeable. I would highly recommend them.

The timing was perfect, and the installation was perfectly done.

Brandon went above and beyond to insure my 91yr old mother was satisfied!

Tito was extremely friendly and knowledgeable. Not only did he set up my wi-fi flawlessly he also set up my Roku TV quickly. He listened to all my questions and courteously answered all of them. Thank You Geek Squad and Tito!

The technicians were knowledgeable, patient and very professional. They even made sure everything was perfect by calling the next day to check if everything was working out fine.

Absolutely the best decision to buy our own WIFI system. Very very happy with the results. A great Geek Squad rep came and did the installation for us.

The geek squad agent arrived just as scheduled for the installation. We went over where best to install the main device and 2 other grid extenders. He explained how they work and said he does this type of install quite often. While he installed the equipment he recommended I install the app on my phone. He guided me through all the prompts. All went amazingly smooth until we tested the printer. He said printers can be problematic but he was able to get it working. While I believe I could do this myself I am sure it would of taken a few hours. Why have that stress when you can have an experienced tech do it right the first time.

Very smooth installation. Tech was professional and very knowledgeable. All devices using the router ( e.g. iPads, laptops, phones, Alexa, TV, etc.) were tested and access to Internet validated after the router was installed.

Tech was very good. They said they had a better router and take back the one sent by Best Buy Tech. You still list the wrong one for review ARCHER. They installed an EERO-6. which was supposed to be registered. Someone dropped the ball. Then all my purchases, router , computer, one year Geek Squad + recent purchases were recorded in an OLD account and we had a mess getting it straightened out and listed in the new account. Except for the Eero-6. I have a code if I have to prove the Error. Does all that tell you anything and that you have work to do?? I will say the installers and the people at Heath Store are VERY nice

Oct 2022, my Pinole store made purchasing and help setting up a new wi-fi and modem easy and quick, after I spent about 6 hrs troubleshooting. Returns of devices that didn't resolve my disconnection issue also were easy, no questions asked. The Geek Squad team (Raf and Brittany) who came to my home were knowledgeable and on-task. Had an excellent experience and recommend an in-home appt when it's a struggle to reconnect a home network. $149 for 85 mins is worth it! Ended up with a $200 ARRIS Surfboard 7600 combo/1 device so I'll be good for another 5 yrs or so.

Marlon did an excellent job.He is very talented and knowledgeable.

Solved the problem immediately. Told us what went wrong. Very nice peson

Cam has been to our home many times. He has installed tech for us many times and has performed tune ups on our computer. As usual he was efficient, knowledgeable and patient.

I have a large house with many devises that require wi fi. The geek squad came in and set up a new net system wi fi and my family is pleased with it. I felt comfortable with the knowledge and patience the squad had during set-up. Prompt and friendly service. Thanks

My technician spent the time to make sure my whole home WiFi extenders worked to my satisfaction. She diagnosed a problem with my original set-up and saved me the expense of a more expensive set of extenders.

Technician hadn't installed this new version of Linksys' mesh wi-fi, but installation went fairly trouble-free. Probably could have managed myself but wasn't that familiar with system, so went with Total Tech package that included installation

The Geek Squad reinstalled my Erro wifi extenders. I no longer have a problem with wifi dead spots in my house. They were very knowledgeable.

I asked the Geek Squad to survey my home wifi setup and provide a solution and installation that would solve my weak signal. The service was great. The problem was solved, installation was quick, and follow up exceptional. I would recommend them without any reservations.

Geek Squad member Jeff came to my house to set up the Google Nest Home Wi-Fi I purchased from Best Buy. He did a great job, quickly setting up the Nests in 3 locations in my home, and making sure they were working properly before he left. While he was here, he also evaluated my TV streaming requirements (this is a newly purchased house) and recommended (3) Roku sticks, which I have since purchased from BestBuy and have arranged for Jeff to return for the setup of these devices. The service provided by Jeff and the Geek Squad was excellent.

Our wi-fi mesh system, modem, TV, EVERYTHING work so well. Not only that, they were patient, and good teachers. Everything works so well and is so simple! We will always have Geek Squad coverage!